Fantastic customer service from the staff members of the sunderland store, friendly, welcoming and went above and beyond to help choose what we wanted. It isn't the first time purchasing here and comp... Voir plus
L'entreprise a répondu
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A lady called Lindsay attended to my Husband and I today she was very helpful and knowledgeable. I also work in a showroom environment and I know how important it is to connect with the consumer a... Voir plus
L'entreprise a répondu
The staff were very helpful, patient and friendly, particularly Lauren who answered all the 10,000 questions from my 4 year old. Lauren is an amazing superstar!
L'entreprise a répondu
Clearly explained sale Air conditioned store with help from sales colleague Sam at Sunderland. With tea while we discussed and fully tried out lazy boy chair and options. Thank you.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
3 Hylton Grange, SR5 3HR, Sunderland, Royaume-Uni
- 0333 999 9762
4,9
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Neil was very pleasant and friendly…
Neil was very pleasant and friendly with a very informative manner offering lots of advice
13 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Helpful
Helpful, honest and pleasant service. No pressure sales. Good selection of furniture choices.
13 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
A lady called Lindsay attended to my
A lady called Lindsay attended to my
Husband and I today she was very helpful and knowledgeable.
I also work in a showroom environment and I know how important it is to connect with the consumer and she nailed it.
12 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff were very helpful
The staff were very helpful, patient and friendly, particularly Lauren who answered all the 10,000 questions from my 4 year old.
Lauren is an amazing superstar!
12 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very professional and friendly…
Very professional and friendly throughout. Explained all about the product and process so we knew what to expect.
12 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great friendly staff
As usual, the DFS staff were great! Neil couldn't have done more us when purchasing our new sofa from the Sunderland branch.
12 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Clearly explained sale
Clearly explained sale
Air conditioned store with help from sales colleague Sam at Sunderland. With tea while we discussed and fully tried out lazy boy chair and options. Thank you.
12 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Sam and Emma were both so helpful kind…
Sam and Emma were both so helpful kind and knowledgeable
Excellent Service
12 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
1st class staff
12 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Purchase complete
Fantastic service from Lynsey.not pushy,allowed us to take our time.very friendly,and put us at ease.helped to buy 2 sofas and footstool.went through all the details of what to do when we received emails.very helpful.
12 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Neil was extremely helpful and…
Neil was extremely helpful and knowledgable. I was impressed that he was able to get our previous purchase from a few years back to help give confidence on size.
11 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service
Great service, lovely lady Emma looked after us. Will be back soon for our next sofa
11 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Salesperson made mistake on final price…
Salesperson made mistake on final price and try to increase by £200 when we had already agreed final price, had to push for original price to be given or we would leave, sad really
10 juillet 2026
Réponse de DFS Furniture - Sunderland
Good morning,
Thank you for sharing your feedback with us, we are sorry to hear of the miscommunication in store and can confirm the price is now correct on your order.
Kind regards,
Holly M
DFS Customer Support
Lee was absolutely amazing went through…
Lee was absolutely amazing went through everything thoroughly was lovely and polite and very helpful
10 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello Grant,
Thanks for your lovely feedback, we’re glad to hear Lee met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Extremely friendly and helpful staff.
10 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Firstly Jackie 69 I would like to say Lauren thee…
Firstly I would like to say Lauren thee assistant was such a help explaining everything about my purchase which I am thrilled with wasn’t pushy and my order was double checked with another assistant which is great can’t fault them also I have purchased a three piece previous no problem big yes I would recommend
3 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The girl was very helpful with my…
The girl was very helpful with my purchase of recliner chair and 2 seater sofa both me and my sister in law were given a coffee which was very nice I would give the young lady 10 gold stars
9 juillet 2026
Réponse de DFS Furniture - Sunderland
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Lee was extremely helpful
Lee was extremely helpful , knowledgeable and a refreshing change from such bad service in most places, many thanks Lee for a memorable experience .
7 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello Brian,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Sunderland
Hello Mr Embleton,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
We have used the Sunderland Store…
We have used the Sunderland Store before, the staff know their business, they take their time show you many choices and combinations. Neil was great
7 juillet 2026
Réponse de DFS Furniture - Sunderland
Hello James,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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