DFS Furniture - Westwood Cross Avis 

3 930
TrustScore 5 sur 5

4,9

189 Westwood Road, CT10 2NU Broadstairs, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Staff asked if they could assist when we arrived then showed us to the right area. We were left to browse at our leisure but made aware to ask questions or assistance if needed. Georgie was very help... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Mandy introduced herself soon after we arrived in store and said if we had any questions or needed advice we could ask her. We browsed round without being bothered by anyone, which was perfect, but y... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had a wonderful shopping experience at DFS Westwood cross. Mady was very helpful and approachable. Explained the process clearly and gave us all the information we needed to choose our sofa as wel... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Paul was so friendly, helpful and informative without being pushy. He gave valuable advice on my first visit when I came to just have a look around so I returned within a few days and happily made my... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles
  2. Accessoires de meubles
  3. Magasin d'ameublement et de décoration
  4. Magasin de meubles de salon
  5. Magasin de canapés
  6. Tapissier décorateur

Écrit par l'entreprise

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Écrit par l'entreprise


Coordonnées de contact

  • 189 Westwood Road, CT10 2NU, Broadstairs, Royaume-Uni

  • 0333 999 9841

4,9

Excellent

TrustScore 5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(3 930)

96 066 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

She was really good

She was really good

12 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello Jessica,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Noté 5 sur 5 étoiles

The service was amazing we was with…

The service was amazing we was with Mandy and she helped me out so much and she was so lovely and very helpful and my two girls was getting abit overwhelmed and she got colouring out for them and my girls was so happy 😊 she helped me fill out the forms to get the sofa I feel in love with thankyou so much also the other man working there was so lovely too

11 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello Olivia,

We're really grateful you shared this amazing 5* review. We are glad to hear that Mandy helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Very friendly and explained everything a very happy customer

10 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

We had a wonderful shopping experience…

We had a wonderful shopping experience at DFS Westwood cross. Mady was very helpful and approachable. Explained the process clearly and gave us all the information we needed to choose our sofa as well the ongoing care. Fantastic customer service 👍👍

10 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello Cynthia,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Noté 5 sur 5 étoiles

The assistant had an excellent…

The assistant had an excellent knowledge of products and delivery information. Helped us choose exactly what we wanted and would highly recommend her.

16 juillet 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Helpful friendly staff

Helpful friendly staff. They were not pushy which we really like. They gave us time to browse.

9 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Noté 5 sur 5 étoiles

Very helpful staff and no hard sell

Very helpful staff and no hard sell

9 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Noté 5 sur 5 étoiles

Chair purchase

Helpful and friendly

8 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Noté 5 sur 5 étoiles

Great service

Staff were very friendly and helpful. Couldn’t fault them

7 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello Jane,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Noté 5 sur 5 étoiles

Sofa buying

We spent a good few hrs in the Broadstairs shop. They answered all our questions, we changed our minds on 2 sofas but they stuck with us, we was offered coffee and tea too. Nothing was too much. Thank you DFS

30 juillet 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Friendly efficient staff

Friendly efficient staff, I was given space to explore but staff attentive when I was ready to order. Very knowledgeable staff.

6 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Good selection plus finance options

Good selection of soft furnishings, styles and colour a plenty with modern show rooms and friendly knowledgeable staff.

9 juillet 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Great staff in store

Paul, Francesca and Mandy were excellent when helping me pick my new sofa

4 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Noté 5 sur 5 étoiles

Mandy introduced herself soon after we…

Mandy introduced herself soon after we arrived in store and said if we had any questions or needed advice we could ask her. We browsed round without being bothered by anyone, which was perfect, but you could always see someone if you needed help.
When I had almost decided on a sofa, Mandy appeared, and was able to answer all my questions. She was knowledgeable about the products, and found me a suitable foot stool to match my sofa. She also talked me through the sofa care 5 year plan, which I purchased. Absolutely perfect service.

4 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Noté 5 sur 5 étoiles

Paul was so friendly

Paul was so friendly, helpful and informative without being pushy. He gave valuable advice on my first visit when I came to just have a look around so I returned within a few days and happily made my purchase.

3 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Noté 5 sur 5 étoiles

Great big show room and friendly staff…

Great big show room and friendly staff who wernt pushy.

2 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Noté 5 sur 5 étoiles

Pleasant experience

Staff asked if they could assist when we arrived then showed us to the right area. We were left to browse at our leisure but made aware to ask questions or assistance if needed.
Georgie was very helpful once we decided what sofa bed we liked. Showed us how bed pulled out went through swatches with us. Once purchased was decided she went through every step carefully with full explanation. Georgie made the sale a very enjoyable experience

2 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Outstanding service

The person dealing with my request was extremely helpful, knowledgeable in the products and was attentive to my requirements.

2 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Good Morning,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,

Jordan
DFS Customer Support

Noté 5 sur 5 étoiles

Great service

The lady I dealt with was lovely, I was looking with my mum and 6 year old who was full of life. I was looking for a sofa I’d seen online and it wasn’t in the showroom, I was shown similar which was helpful with making a decision.

1 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Noté 5 sur 5 étoiles

The experience was made so much easier…

The experience was made so much easier because of the lady sales advisor. Shes brilliant

2 août 2026
Logo de DFS Furniture - Westwood Cross

Réponse de DFS Furniture - Westwood Cross

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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