Knowledgeable and helpful staff. We called in for a browse, saw a sofa we really liked and got some price info. We then headed home to measure up & once we were sure it would fit we returned to store... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had a really positive experience purchasing my chair from DFS. From the moment I walked into the store, I was greeted warmly and made to feel completely comfortable, with no pressure to buy at a... Voir plus
L'entreprise a répondu
Andrew in York Clifton Moor branch was fantastic. Very friendly, helpful and really knew his stuff. Made it a pleasurable experience due to his superb customer service. Thanks Andrew
L'entreprise a répondu
Lovely polite young man helped us choose or sofa bed, he wasn't pushy in any way, we knew what we wanted but we needed directing to right way to make our decision.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Stirling Road, Unit 1A, YO30 4XZ, York, Royaume-Uni
- 0333 999 9849
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Buying a sofa
We were left to browse. We were given help when we asked for it. The staff were informative but not pushy and we were given plenty of time to decide.
26 mai 2026
Réponse de DFS Furniture - York
Hello Sheila,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I visited dfs today with a view to…
I visited dfs today with a view to purchase a new sofa, I had found the one I liked on line, the young man named Eddie asked if I needed any help and showed me to the one I liked on line ,he explained everything to me and I purchased it with no problems, the salesman was very helpful and gets full marks from me.
28 mai 2026
Réponse de DFS Furniture - York
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Great friendly service
Great experience buying my new sofa. Excellent customer service, very informative and understanding.
28 mai 2026
Réponse de DFS Furniture - York
Hello Nicola,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - York
Hello Stephen,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - York
Hello Mrs Nguyen,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Knowledgeable and helpful staff
Knowledgeable and helpful staff. We called in for a browse, saw a sofa we really liked and got some price info. We then headed home to measure up & once we were sure it would fit we returned to store with a view to purchase. As it turned out the initial pricing we were given was for a different (cheaper) sofa, but without any prompting, the DFS staff told us they would honor the cheaper price as it was their initial error. Everything was clearly explained to us & we were given lots of options in terms of delivery. No hard sell at any point, just well explained.
25 mai 2026
Réponse de DFS Furniture - York
Hello Paul,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Easy to deal with and plenty of…
Easy to deal with and plenty of variety, good communication
18 mai 2026
Réponse de DFS Furniture - York
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - York
Hello Emily,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Really friendly staff
Really friendly staff, not pushy. Easy to find what we needed with the staff having the answers to all our questions. Would recommend
25 mai 2026
Réponse de DFS Furniture - York
Hello Nicola,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Andy was extremely helpful and helped…
Andy was extremely helpful and helped us purchase our sofa without being pushy. He answered all our questions and is a genuinely nice person.
25 mai 2026
Réponse de DFS Furniture - York
Hello Mrs Lonsbrough,
Thanks for your lovely feedback, we’re glad to hear Andy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Customer service was high standard and…
Customer service was high standard and they were so helpful
24 mai 2026
Avis spontané
Réponse de DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - York
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Andrew in York Clifton Moor branch was…
Andrew in York Clifton Moor branch was fantastic.
Very friendly, helpful and really knew his stuff.
Made it a pleasurable experience due to his superb customer service.
Thanks Andrew
23 mai 2026
Réponse de DFS Furniture - York
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The customer service was excellent…
The customer service was excellent attentive and friendly. Provided lots of information and advice and after care on product Cheery interaction throughout
22 mai 2026
Réponse de DFS Furniture - York
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
All is beautiful!
22 mai 2026
Réponse de DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Spent over £525 on replacement covers…
Spent over £525 on replacement covers for my leather sofa on October and i still haven't received them. A circle of tickets and waiting 72 hours when still no one responds. Terrible customer service. I am told each time its a priority but on the receiving end it doesnt feel like that.
21 mai 2026
Avis spontané
Réponse de DFS Furniture - York
Good morning Jonathan,
Hope you're well and thank you for taking the time to share your review. We are very sorry to hear you are experiencing issues with the furniture, I assure you this is not the level of service we would expect for our customers.
After looking into the order I can see you were advised yesterday by the store that the relevant manager would be back in the business today to check back in with you. We sincerely apologise again for the delay and we will aim to bring this to a mutual resolution for you as soon as we can.
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - York
Hello Simona,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I had a really positive experience…
I had a really positive experience purchasing my chair from DFS. From the moment I walked into the store, I was greeted warmly and made to feel completely comfortable, with no pressure to buy at all.
After taking some time to look around, I approached the gentleman who had first welcomed me for some advice. He was incredibly friendly, knowledgeable, and genuinely listened to what I was looking for. He took the time to answer my questions and helped me find the perfect chair without ever making me feel rushed.
18 mai 2026
Réponse de DFS Furniture - York
Good morning,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Excellent customer service.
16 mai 2026
Réponse de DFS Furniture - York
Good morning Rebecca,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.