Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... Voir plus
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Lisez les avis des autres
Ordered next day delivery on a Friday got it Wednesday. No spacers in kit gave me problems too.
L'entreprise a répondu
This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... Voir plus
L'entreprise a répondu
After the air blower pump in our sewage unit burnt out, our service company told us that it would take at least 2 weeks to get a replacement and possibly up to a month. I found Direct Drainage on the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Coordonnées de contact
Unit 10C, DL15 8RA, Crook, Royaume-Uni
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4,7
Excellent
514 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Ordered next day delivery on a Friday…
Ordered next day delivery on a Friday got it Wednesday. No spacers in kit gave me problems too.
28 septembre 2026
Réponse de Direct Drainage
Hi Kieron,
Thank you for your feedback, and I apologise that you feel our delivery service did not meet your expectations on this occasion.
Our standard delivery service with DPD is next working day delivery for orders placed before our 3pm cut-off time. As your order was placed after 3pm on Friday, it was dispatched on Monday, which was the next available working day. Unfortunately, due to delays within your local area, DPD were unable to deliver the parcel until the following day.
With regard to the part you mentioned, unfortunately this item is not included as standard within the kit supplied.
Once again, I apologise that we did not hit the mark for you this time. We appreciate your custom and your feedback, and we hope to have the opportunity to provide a better experience in the future.
Excellent service
Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery charge. I had tried other companies but couldn't reach them by telephone. Excellent service.
4 septembre 2026
Réponse de Direct Drainage
Hi Sue! Thank you so much for your review! 5* customer! :D
Réponse de Direct Drainage
Hi Chris, we appreciate the review! Thanks so much :)
Still haven’t got repair kit dpd are…
Still haven’t got repair kit dpd are being a nightmare just lazy
3 septembre 2026
Réponse de Direct Drainage
Hi Richard, We apologise you are having issues, this is not the level of service we aim to deliver. If you had reached out to us, we could have looked into this for you sooner. One of the team members will be contacting you shortly so that we can get this solved.
Réponse de Direct Drainage
Hi Maurus, thank you for your 5* review! We are pleased to hear you are happy with your order!
efficient fast delivery
1 septembre 2026
Réponse de Direct Drainage
Hi Paul! It's great to hear your order came quickly :). Thank you for the 5* review!
Excellent and quick service from Zara…
Excellent and quick service from Zara in sales. Thanks!
13 août 2026
Avis spontané
Réponse de Direct Drainage
Thank you for the personalised 5* review. We will make sure this gets passed on to Zara.
Product arrived fairly quickly given we…
Product arrived fairly quickly given we live in NI. Worked out the box so we're happy.
31 juillet 2026
Réponse de Direct Drainage
We are pleased to hear your order arrived safetly. Thank you for your 5* review.
Helpful advice when purchasing and…
Helpful advice when purchasing and efforts made to ensure next day delivery.
30 juillet 2026
Réponse de Direct Drainage
Thank you for your 5* review Rhiannon!
This company is absolutely brilliant
This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sewage treatment plant out of action. Great work by all
27 juillet 2026
Réponse de Direct Drainage
Hi John, what a lovely review, thank you so much! Will pass on to the team.
Had the product I required in stock and…
Had the product I required in stock and at a very competitive price. Very fast delivery.
Will use again.
2 juillet 2026
Réponse de Direct Drainage
Hi Trevor that's great to hear! We look forward to your future custom, thanks for the review!! :D
Clear easy to use website
Clear easy to use website enabled me to identify what I wanted and place my order. Next day delivery from stock was perfect.
2 juillet 2026
Réponse de Direct Drainage
5* Customer! Thanks for the review! :D
Value for money and delivered I
Value for money and delivered in good time and kept me updated throughout. Easy ordering on their website 👍
29 juin 2026
Réponse de Direct Drainage
Thank you so much for your 5 star review! We hope you shop with us again :D!
Very prompt service and Google web site…
Very prompt service and Google web site to explain what you need to order
26 juin 2026
Réponse de Direct Drainage
Thank you for your review. We are so pleased to hear you enjoyed shopping with us! :)
Fantastic staff and great service
5 mai 2026
Réponse de Direct Drainage
Thank you so much for your review! :)
Above and beyond customer service
Prompt helpful responses when items went astray in post with supply of replcement without question. Great service
8 juin 2026
Avis spontané
Réponse de Direct Drainage
Thank you for your 5*review! Customer satisfaction is very important to us, we hope you choose us again! :)
Good price, good service
Easy to find what I needed. Swift and efficient delivery. Good price.
Nice to find a local firm!
1 juin 2026
Réponse de Direct Drainage
Hi Simon, we are so pleased you find out site easy to navigate :). Thank you for our 5 star review! We hope you choose us again.
Réponse de Direct Drainage
Thank you Cheryl! We appreciate your review :)
Excellent service from the young person…
Excellent service from the young person who answered the phone . She double checked stock and then handled my order in a professional manner
28 mai 2026
Réponse de Direct Drainage
Thank you for your 5* review! We hope to deal with you again! :)
Very pleased
Helpful and knowledgeable when phoned, very prompt dispatch and delivery. would recommend
5 mai 2026
Réponse de Direct Drainage
Thank you for your 5 star review Stephen! We hope you chose to shop with us again :)
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