Ordered a Belize Oak internal door from Direct Doors. Really happy with it. The door looks better in person than I expected and feels solid once fitted. The website was easy enough to use and the... Voir plus
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Admittedly, the doors themselves are quite nice. They are solid wood. However, attempting to install them has been a complete nightmare. Nothing comes prepared, they sent all the wrong fixings, and... Voir plus
L'entreprise a répondu
Promptly attended our problem door. Went out his way to obtain the correct parts and efficiently and pleasantly restored the door to its former glory .What surprised me most was his promise to visit... Voir plus
We ordered 2 doors and they turned up damaged. Even though they were damaged, Direct Doors replied quickly to my emails and new replacement doors were ordered within 2 hours of me contacting them. Cod... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Direct Doors offer all types of door ordered online. Interior Doors, Exterior Doors, Hardwood Interior Doors, Hardwood Exterior Doors, Bespoke exterior doors, Mahogany Interior Doors,Mahogany Exterior Doors, American Oak Interior Doors, Capital Range Exterior Doors, Capital Range Interior Doors, Interior Door Handles, Exterior Door handles, Interior Pine Doors, Exterior Door fittings, PVC Exterior Doors, Hinges, Fire Doors are all available to order online
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A répondu à 91 % de ses avis négatifs
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Exceptional experience provided by the…
Exceptional experience provided by the team especially Emma as she went the extra mile to make sure my order was seamless . Absolutely a brilliant company and will definitely be a customer for life .
14 mai 2026
Avis spontané
Réponse de DirectDoors.com
Hello,
Thank you for taking the time to leave review.
I believe my colleague Cody picked up your email on Monday regarding the missing parts.
We do state to check all goods upon or within 48 hours of delivery and any missing items are to be reported to us immediately. The goods were delivered to you on the 13th of November last year therefore, it is well out of the time for reporting missing items.
Upon receiving your email on Monday when we were first notified of parts being missing, Cody went down to speak with our Warehouse Supervisor who said it was impossible to only receive part of a track. They also weighed a kit which was going out in our warehouse and the weights matched what was sent to you.
Despite the weights matching up and the time frame this was reported in, Cody spoke with our manager who was back in the office yesterday and he reiterated what our Warehouse Supervisor said that it was impossible to get a partial track but we would get the parts sent out to you as a goodwill gesture but I believe from the email chain you sourced a new a track elsewhere.
If there is anything further, I can assist you with, please do not hesitate to contact me.
Emma
Assistant Manager
01968 671681 | info@directdoors.com
Really great service
Really great service. Doors arrived quickly and well packed. Customer service also very good, kept us informed at each stage of delivery.
7 mai 2026
Avis spontané
Fast professional service and I love…
Fast professional service and I love the doors
27 avril 2026
Avis spontané
Ease of ordering and getting delivery…
Ease of ordering and getting delivery of what you ordered in a fast and well organised manner, highly recommended 👌
28 avril 2026
Avis spontané
Avoid this company!
Avoid this company. I paid over £700 for an external door, treated it and then painted with an exterior rated self-priming paint. Huge cracks have appeared within a week. The response from customer service was to rebuff my claim by saying I’d used the wrong type of primer. The product is faulty and not something primer alone would prevent. No attempt to resolve or compensate. Terrible service.
2 mai 2026
Avis spontané
Réponse de DirectDoors.com
Hello,
As you will know it was myself who dealt with the complaint made.
Based on the imagery and information provided, you had informed us that Zinsser was used to finish the doors. We have previously been informed by Zinsser that their products are not suitable for our external range as they are not hi-build or microporous which it states to use in the finishing guidelines supplied with the door.
On this basis we believe the product in question has not provided adequate protection to the door causing the issues you have incurred.
Emma
Assistant Manager
Excellent service, products and communication
Very impressed and thankful for their service.
I was very impressed by the service of Direct Doors, from the communication and emails from them to the quick delivery of the items, including an internal door which I have finally just got hung. It went beyond my expectations.
Would definitely recommend them.
16 février 2026
Avis spontané
Lovely doors, great service 10/10
The doors are of very good quality and at a very reasonable price. They look exceptional fitted and I am so pleased I bought them.
Direct doors carry a very wide range of doors - if I am honest after looking through their offerings I would like to change all the doors in the house. 10/10 highly recommended
26 février 2026
Avis spontané
Lovely doors really happy with them
Lovely doors really happy with them, delievery was quick and easy and the staff was very helpful
Thank you
27 mars 2026
Avis spontané
Disappointed. Read this before you buy please. I bought Single Sliding Door & Wall…
I bought Single Sliding Door & Wall Track - Sierra Blanco Door - Frosted Glass - White Painted and pelmet -+ handles. First of all you need a router machine to do the bottom rail and also for handles at this price the door comes un -router which is a high chance for you to damage/scratch the door. Maybe says into description certain things but the pelmet is £181 for 3 boards unpainted by gun, primed only that is mentioned but if u not a paint gun expert you will never do it close to the door by brush or roller. So you gonna have an amazing expensive looking door with a very cheap looking pelmet in top that costs a fortune for 3 boards. Overall over disappointed by this experience including that door came scratch first time is true they redeliver but the delivery person coming at 07:00 AM he looked very grumpy and damaged one of my walls on my hallways saying sorry that can be repaired.
13 avril 2026
Avis spontané
Modern Day ‘Richard’ Turpin
I thought I’d ordered the perfect sliding barn door system with doors to match my existing internals. The order came in 3 deliveries which was a nightmare. The doors themselves came from another depot, which were delivered without signatory from any one in the household. I was away at this point and on my return I opened the what looked like well wrapped doors which to look at you’d doubt there could be any chance of damage. Well don’t be fooled. Under the protection wrap was the door supplier cardboard and poly wrap which became obvious there had been substantial damage. The edges of the doors had bashes and bits missing. So I straight away contacted DD with an email and picture evidence of my order. I was told I was out of the 48hour window for such a complaint, even though I was out of the country, the door delivery was late and the delivery had been left without signatures. After some back and forth and asking for a replacement door, I was offered measly token gesture of £78.00. The completed slider rail and doors was almost £900.00. So not only am I left with a system not fit for purpose, I’m out of pocket and will have to source a new door which will be in the region of £200/£250.
There is no way any sort of quality control was done before the doors were sent unless Stevie Wonder did it. You knew there was damage that’s why they were wrapped again so good so the unexpecting customer would be fooled into thinking all should be ok.
Your aftersales and customer care is shocking, as soon as you have the money you have no care. You should be taking pride in your products and making sure the customer is happy and then you’d get positive feedback, and even referrals. You’ll be getting neither from me and I stress to others shop elsewhere ! 🤬
22 avril 2026
Avis spontané
Réponse de DirectDoors.com
Hello,
Thank you for taking the time to leave a review.
This type of order does consist of multiple deliveries. This is stated on the product page as well as in an email sent to you after the order has been placed with additional delivery information.
I understand that you were not available to accept the delivery, however, I can see that in one of your emails to my colleague you mentioned that your children took the delivery. Unfortunately, as the goods were signed for in good condition and nothing noted to us until out with the 48-hour period allowed.
I have been reviewing the emails and can see my colleague Neave initially rejected this which is standard for any issues reported after the 45 hour period but she has spoken with our manager to see if there was anything that could be done to assist you which is when the good will gesture of £78.00 was offered to fix the door on site.
I understand you have paid for a complete system including tracks + doors however, the goodwill gesture was towards the 1 door which was reported damaged.
All our doors go through extensive quality control checks. Our warehouse team are extremely thorough with their quality control checks, and I know this never would have been sent out had there been any damage prior to being dispatched to you.
Emma
Assistant Manager
WORST COMPANY I HAVE EVER DEALT WITH
WORST COMPANY I HAVE EVER DEALT WITH. I paid for a door and tracking and ultimately it cost £305…upon trying to return the items in absolute perfect condition (the tracking box was opened…not damaged but just opened and all the actual items and components were individually still sealed and packaged) they refused to accept the tracking box as a return and told me they would offer a partial refund of the order for the door only but it would incur an “uplift” cost to get the door picked up. All in all of the initial £305 I paid I would be receiving roughly £102 back…so over £200 has been kept for a return…
They argue this is “packaging” and “uplift” and logistics and it’s in the company policy and it’s all in the returns policy…blah blah nonsense…the facts are I paid £305 and tried to return the unused and perfectly fine not touched or even takin out of the packaging or wrapping door and tracking and was offered only 30% of the total amount back to RETURN the item.
They then said that I have to pay the pickup “uplift” cost up front and If the packaging wasn’t and I quote…”in absolute perfect condition” they would refuse pickup and keep the money…again further money grabbing. I refused to go along with it and give these people anymore money..not worth it and the hassle and inevitable further trouble it will cause.
No doubt they will reply below spouting the same drivel they did before about “fees” and policy and packaging needing to he “absolutely perfect” their words not mine…you watch…cue to the generic lies and response below. LOL. Avoid avoid avoid.
Hands down worst customer service and worst company I have ever dealt with.
15 avril 2026
Avis spontané
Réponse de DirectDoors.com
Hello,
As you know it was my colleague Neave who dealt with your original return request and dealt with one of your calls to our office yesterday. I unfortunately was in a meeting at the point of your phone call which was abusive towards Neave and after your email refusing to speak to anyone further, I thought it was best to keep everything in writing as opposed to returning your call.
We always strive to help our customers, and we can offer a collection service with one of our couriers as we understand it can be difficult to origanise a return or larger items however, this is subject to a charge. You can also return unwanted items to us by your own means, which I explained in my response to you but you opted to proceed with the collection however, once the quote was sent to you as requested, you refused and once again became abusive in your emails, refusing to speak to anyone.
We have tried to help you but I am sorry you feel this was not the case.
Emma
Assistant Manager
Extremely disappointed
Extremely disappointed, all glass in door smashed during fitting of latch as glass was too far into the frame. Complained and was told they were unable to replace or refund due to drilling 2mm more than was advised. Door was also sold as 8 panel glass door but it was just one piece of glass with frame on top. Would not recommend or use again.
2 avril 2026
Avis spontané
Réponse de DirectDoors.com
Hello,
Thank you for taking the time to leave a review.
I can see you have been discussing the concerns raised with my colleague Neave who collected all information and imagery and investigated this with the customer service team.
Based on the information provided, the door has been drilled in further than recommended. Due to the narrow rails and stiles on this door type, it is only recommended that a max of 58mm to avoid hitting and shattering the glass.
Unfortunately, as this has been drilled further, it voids any warranty on the door therefore, we are unable to offer a replacement.
I am sorry this was not the outcome you were hoping for and if there is anything further, I can assist with, please do not hesitate to contact me
Emma
Assistant Manager
info@directdoors.com | 01968 671681
Wouldn’t recommend
Wouldn’t recommend. The door supplied has already failed its 1st winter.
1 avril 2026
Avis spontané
Réponse de DirectDoors.com
Hello,
As you will know it was myself who dealt with the original complaint.
Upon investigating the information provided, the door had only been given two coats of a water-based primer on one side of the door.
The door supplied was unfinished and should have been fully finished as per the guidelines provided. The primer used was also not found to be a hi-build microporous product and therefore does not provide adequate protection.
As the guidelines have not been adhered to and the door is not properly protected then unfortunately, this avoids any warranty and we cannot offer a replacement.
Emma
Assistant Manager
the rustic rails that we got for our…
the rustic rails that we got for our sliding doors were covered in rust when they arrrived and are extremely stiff to operate
Direct Doors have so far been unwilling to replace them even though they are dangerous to operate and one of them nearly fell off and could of seriously hurt someone
im hoping they will be able to resolve this soon...
25 novembre 2025
Avis spontané
Réponse de DirectDoors.com
Hello,
Thank you for taking the time to leave a review.
We sell many of these tracks each month without any issues. The rustic tracks do have a rustic effect exactly as shown in the images. I have never had anyone experience them being stiff to operate but as you will know, my colleague who originally dealt with the concerns you raised, arranged for a replacement wheel to be sent out to you.
We have since received your email this morning which I replied to myself asking for a video showing the issues you are having so I can look into this with the factory.
As soon as I have the video, I will get onto the factory to investigate further and come back to you via email.
Emma
Assistant Manager
info@directdoors.com | 01968671681
I was emailing direct doors and I had…
I was emailing direct doors and I had amazing help from Cody who was amazing in answering my questions and getting my doors out to me on the day I wanted. Unfortunately the doors were scratched I got in contact with Cody again and everything was sorted. We got new doors yesterday and they are exactly what we wanted. Thank you Cody
6 mars 2026
Avis spontané
The door itself is not bad the courrier…
The door itself is not bad the courrier deante is terrible people seem just to take you for fools first delivery went not only to the wrong house number it went to the wrong street second deliver was 2 1/2 hours outside of the time slot allocated no phone call or no message with any explanation I think this 2 companies are related in some way but if you don’t want hassle getting delivery best bet don’t buy these products
20 février 2026
Avis spontané
Réponse de DirectDoors.com
Hello,
Thank you for taking the time to leave a review.
I spoke with you on Friday afternoon regarding the second delivery but had been updated regarding the original delivery.
From the information I have from Deanta, I cannot see the courier went to the wrong address in the original delivery. The address details are exactly as you have provided which I confirmed over the phone on Friday.
Regarding the second delivery, I can only apologise that it was out with the time slot you were given. Unfortunately, the courier may have experienced delays such as traffic etc. which is something completely out with our control.
I am sorry for the inconvenience this caused and if there is anything else I can assist you with, please do not hesitate to contact me.
Emma
Assistant Manager
01968 671681 | info@directdoors.com
Paid for oak got Sapele Direct doors
Ordered a set of external oak doors for a customer. They were veneered firstly which isn’t really suitable for external doors and the frame was not oak at all.
After fitting and sealing they began to buckle allowing water directly through the panelling also.
Not what was sold online.
I’ll make them myself next time. So much for direct doors.
8 février 2026
Avis spontané
Réponse de DirectDoors.com
Hello,
I understand you have been discussing this with my colleague Cody.
It is clearly stated on the website that the doors are an oak veneer over a solid engineer core. The doors are supplied unfinished for you to paint or stain on site.
It is also stated that the frame is a bleached meranti hardwood to complement the doors.
Having reviewed the emails you have sent, I can see you have used a PVA Sealer which is a water-based product therefore, this does not provide adequate protection to the doors.
Our stance remains that as the doors have not been treated as per the finishing guidelines, this has caused the issues you are experiencing.
If there is anything further I can assist you with, please do not hesitate to contact me.
Emma
Assistant Manager
3 damaged doors and a delayed refund. AVOID.
Update to an initial review. I’ve now received 3 deliveries of the same door, all of which I had to return due to damage. I therefore had to wait for a courier to collect the old door and drop off a new door. Upon the third failed attempt at sending me a door without damage I requested a refund, only to be told I now need to wait for the courier to collect the damaged door before I can receive this. I’ve been out of pocket £270 nearly a month now and I’m no closer to having a door. Not a SINGLE offer of any compensation or recompense for the issues. Truly abysmal.
18 janvier 2026
Avis spontané
Réponse de DirectDoors.com
Hello,
Firstly, thank you for leaving a review. I can only apologise that your delivery has been damaged twice now.
We have the goods dispatched directly from the manufacturers’ warehouse therefore we expect the goods to be delivered with a high level of care as we would deliver them ourselves so, please know we feel let down that this has not been the case.
I have spoken with my colleague, and I can see she has arranged a replacement and confirmed with our account manager to ensure the warehouse applies extra packaging.
I understand the damage goods have been returned with the driver at point of delivery. We could have offered a discount on the doors had you been willing to keep the goods and fix the issue on site or if this was not suitable, a replacement will be arranged.
I have asked my colleague to ensure this is prioritized for delivery.
If there is anything further I can assist you with, please do not hesitate to contact me.
**UPDATED REPLY**
Hello,
I have spoken with my manager regarding this and we have actioned your refund straight away and my colleague will be in contact to have the door uplifted. Normally, we would get the door uplifted and returned to the warehouse before processing the refund however, we completely appreciate this is not acceptable and I am sorry for the inconvenience this has caused.
Emma
Assistant Manager
01968 671681 | info@directdoors.com
Disappointing quality and customer service
Same experience as many other people have written below. Avoid using Direct Doors!
We ordered a sliding door before Xmas but due to our builders' Xmas holidays, the box wasn't opened until a couple of weeks later. It was then found to have not one but three points of damage on different sides from split wood to chunks being cracked in the frame.
Being 9 months pregnant and needing to move into our new property before the baby arrives, the builders put the door up so we could use the bathroom in the short term whilst I messaged Direct Doors to request a replacement door be delivered.
They have refused to help because it falls outside of the 48 hour window to report damage. Who during a renovation is able to check every single box and product within 48 hours? This is quite a ridiculous timeline and having 3 different points of damage on 1 door shows me how poor quality their products are. They also said the fact it was hung was a sign of acceptance even after I explained why we were forced into hanging a damaged door.
I will never be using Direct Doors again.
14 janvier 2026
Avis spontané
Réponse de DirectDoors.com
Hello,
Firstly, thank you for taking the time to leave a review.
I can see from the emails you have been discussing this with my colleague Cody who has been liaising with our returns team.
The goods were delivered to you on the 18th of December, and nothing was reported to us until Monday almost 4 weeks after the delivery date. It is clearly stated on the website that all goods must be checked upon or within 48 hours of delivery and reported to us immediately.
I appreciate the Christmas period may have delayed things and this would have been taken into consideration, however, the door has also been fitted, and this is deemed as acceptance of the goods.
Normally, with the imagery you have provided, this wouldn’t have been taken any further but Cody queried with the returns team to see if anything could be done but unfortunately, there stance was the same as ours that due to the time in which this has been reported and that the goods have hung, we would not be offering any replacement door on this occasion.
Should there be anything further I can assist you with, please do not hesitate to contact me.
Emma
Assistant Manager
info@directdoors.com | 01968 671681
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