DirectDoors.com Avis 

I want to share my experience with Direct Doors, regarding a recent order, and provide an honest review of the process.

Initially, the ordering process seemed promising, the website is exceptional and I enjoyed the intuative nature of the site. I specificaly and very deliberatly filtered on delivery duration availability and anticipated a timely delivery for my ongoing project. Unfortunately, the excitement turned into disappointment when I learned about unforeseen stock availability issues. While I appreciate the effort to communicate promptly, the lack of prior notification about stock status during the ordering process was inaccurate and has caused significant interuption in the sequencing of the works and a delay on handover of the project.

The subsequent correspondence highlighted the challenges faced by Direct Doors in managing stock, and I understand these issues may be beyond their control. However, clear communication during the ordering phase is crucial for customers to make informed decisions, an aspect that was lacking in my experience.

The delay in delivery has resulted in additional complications for my project, and the financial impact extends beyond the initial cost of the doors. Moreover, upon receiving (part 1 - door frame), I noticed defects with the priming in the internal beading, the priming was almost non existatant, clearly not what was advertised and fell way short of my expectation.

In my recent communication with Direct Doors, I emphasized the urgency of my situation, I ordered the doors on Monday 29th Jan 24 in the 4-5 working days delivery filter and to date 12th Feb 24 but unfortunately I still do not have a confirmed delivery date.

I believe, given the financial losses incurred due to the delays and poor quality finishes on the door frames, that some form of compensation should be considered. I understand the complexities involved in supply chain management, but as a consumer, the overall experience has been poor. The lack of accurate information during the ordering process, delays, and quality issues have added unexpected layers of inconvenience and cost.

I appreciate Direct Doors' commitment to prioritizing my delivery once the doors are restocked, but improvements are needed to prevent similar issues in the future. I hope this review serves as constructive feedback, and I look forward to a resolution that ensures a positive outcome for both parties.

Great delivery service. Driver was helpful and friendly. Communication for delivery dates and time was great. Thank you to all involved.

Worse experience of a door company.
The doors are cheap quality does not reflect the price.
Customer service no use unless you buying.

They had what I wanted in stock and delivered it quickly.

I purchased a £1000 ‘Exterior Oak Cottage Door’ and installed it on 19.01.24. Two days later after some light rain, the door is now ruined. Water has got behind the veneer and now the door is delaminating. I correctly applied 3 coats of ‘Osmo Exterior UV Protection’ before installation in line with the instructions that were attached to the door. Extract from Osmo website ‘this has been used for many decades on exterior veneered surfaces without problems’.
Direct doors response - This product is an unsuitable to be used to treat our external veneered doors and should only be used on internal doors. We are unable to offer a replacement.
I have installed oak veneer doors and used Osmo exterior uv protection oil to protect them for 20+ years and not once had a single issue. Especially after 2 days!
The door has a manufacturing defect that has allowed water ingress and direct doors are unwilling to honour their ‘12 month warranty’.
Do not risk buying from this company as their warranty clearly stands for nothing.
I am more than happy to update this review as the matter is dealt with by higher management to ensure a fair review. Until then, avoid at all costs and go directly to a manufacturer instead.

Easy to order Online, quick and efficient delivery

Chose an internal door. Rang twice to ensure that I could return if it wasn't right. I purchased it from the regular 'internal door' section of website, and not the 'bespoke' section, but then they say I can't return it as it's bespoke. They then say, the door itself isn't bespoke, the railing (sliding door) is bespoke. But there was no option of buying the railing and the door separately, and the whole lot came from their regular internal door section. Further, to return, the door has too be completely unopened, they charge a fee if they come to inspect a possible return (whether they take it or not) and you only get a % of the cost back. Just be upfront about it Direct Doors - you say anything for a sale even if it's a complete fabrication.

I give this company 5 stars as great customer service, I was given the wrong rail for my doors. I contacted them to explain and had a quick response within 2 days I had the correct track delivered and the other collected, the doors are as described can't wait to hang tge doors to see what they are like 👍

Great doors, great delivery and service. I hadn’t ordered enough handles and company rang me to check,
Product beautiful and looks amazing

The good: the overall kit quality for the pocket door we ordered was fine.

The bad:

- The metal frame for the door had been assembled before - in our opinion, the frame was a repacked return. You could see scratches in the frame groves where the cross members get slotted in. The packaging looked like it had been repacked.
- Some of the profiles from the main frame were bent. This could very well have happened during transport, as the pack was quite long and could have been stepped on during shipment. T&C say you get 48 hours to notify them with any issues, but that's really too short during most site work.
- Paper assembly instructions (with a helpful QR code leading to a YouTube tutorial) were included for the metal frame. Not so for the wood door and surround trims. Company later explained to us that "everything was on the company website". If it is, please save us the guesswork by supplying a simple QR code or a link to the relevant part of the website.
- It is only after a long email ping pong that customer service agreed that a poorly repacked kit was not a good standard.

So we got there in the end, but feeling like we had to extract every info from the company and feeling a bit left to fend for ourselves. Install was carried out by serious professional joiners.

The door was of great quality and fits perfectly. The delivery came in 4-5 weeks, much faster than I had expected! I would definitely recommend this company!

What a great service from Directdoors.com. I would use them again when we replace our bedroom doors. They kept us informed from order to dispatch. Great service 10/10

Absolutely brilliant service received from Scott
Was unable to open my automatic garage door late this afternoon
Contacted Scott who without hesitation came to my rescue early evening
He was friendly and courteous and fixed the problem efficiently
Highly recommend him

Excellent. Quick, kept us well informed of the the delivery date and time. Cannot fault anything and will definitely buy from them again.

Simply awful service. Their website is misleading and the after sales service is one of the worst I have experienced. No accountability and frankly rude and dismissive. I wish we had read reviews before ordering.

As an honest human being I share with you NOT to buy from Direct Doors if as most people you expect a good customer service. They have an answer to challenge anything you raise as unsatisfactory rather than ensure their customers are fully satisfied. £1300 sliding doors purchased with instructions a competent carpenter struggled to understand. Damage to door not opened within their specified time limit - no leniency, Pelmet shorter than thick metal track it’s meant to cover - expect you to cut the metal track. Pelmet front doesn’t cover the track, flush handles you are meant to router these into the door fronts risking the veneer chipping…where does it stop.

I needed to replace a pair of old, large sliding wardrobe doors. I contacted Doors Direct. They were very helpful, responsive and extremely knowledgeable. I ordered the doors on line and they were delivered (to Aberdeen) exactly when expected. The driver and I offloaded them and I fitted them inside 2 hours. (I'm a keen DIY'er). The doors are good quality, look lovely, work perfectly and were a sensible price. I would definitely use Doors Direct again and would recommend them to others

Really helpful when we placed order, had a problem with delivery no fault of company and they kept us updated all the way, very helpful and polite receptionist
Would recommend

very helpful when phoned regards door sizes, ordered online and they phoned me to double check my hinge order as I had ordered extra for previously fitted doors and was changing old hinges. Doors ordered on a Friday afternoon and delivered the following Thursday. That alone is five stars from me.

Excellent service and great products, have used Direct Doors several times. My customers are happy with the product and my fitters have no problems with them.