Excellent service and sales support throughout purchase, hot tub is amazing so impressed with the ultra elite model, quality spec, large volume of powerful jets - the whole family luv it!!! Such good... Voir plus
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Great experience and product top value for money, I ordered a hot tub ultra with great help from Hannah, I wanted something quick and they had this and a few others ready to go in stock, ordered and... Voir plus
Highly recommend- from our initial call to Hannah to installation it was all fabulous. Hannah was extremely knowledgeable and helpful, not pushy or over selling any products just honest an... Voir plus
Hannah was so helpful. She spent a lot of time explaining the Details of purchasing a hot tub for the first time and how to make the right choice Hannah arranged to have our Hot Tub delivered the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Providers of Luxury Hot Tubs and Spas Viewings Monday To Friday 9am - 5pm Weekend Viewings Available By Appointment Only
Coordonnées de contact
Unit 30a Mobbs Wood Farm, CV7 9JN, Leicester, Royaume-Uni
- 08000096087
- sales@directhottubs.co.uk
- www.directhottubs.co.uk
4,8
Excellent
64 avis
Aucun historique récent de demande d’avis
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Lid and lifter
Initially the company was great, I first emailed about a replacement lid and lifter on the 23rd of January and was told to wait a few months because of a back log on orders which was fair enough, it’s is now mid November and I again requested the same order I have been all year and I’m being told next month yet again although I can purchase a new hot tub online and it comes with a lid. Customer service has been awful and I received an email back saying go to another company… shocking service wouldn’t recommend - all this after I got 3 different families to purchase a hot tub from this company due to the initial brilliant service. Wouldn’t recommend and wouldn’t use again
16 novembre 2021
Avis spontané
5 Star service
After researching for a hot tub, wife wanted one I didn’t, I started looking for something contemporary and found one that fitted the bill at direct hot tubs. Grey metal side panels with insert led strips. Delivered on time. All good. After a period of time the one speaker failed contacted them and they sent a replacement.
I recently ordered a filter and some flush after two days I called them to see where it was to be told filters out of stock. I was annoyed and made my feelings known. I posted a negative review. Within 5 mins I received a call wanting to know a little bit more. They asked if I had any suggestions to avoid the issue again which I did. They found a replacement filter and agreed to send out. I have received everything today. I just wished all companies had this approach. Did I mind the call? No. If I have needed any advice they are always there on the end of the phone.
10 avril 2021
Avis spontané
Ultimate plus spa hot tub.
We have had our hot tub a few days now and all good so far.
We had a great experience from all we dealt with from Hannah,Becki and Nathan in the office to Mark,Dan and Perry who delivered. They were very patient with the delivery issues. Great bunch of people and the phone was answered quickly at all times.
We even got the tub ahead of time.
We had a small issue with a mark on the tub but again was dealt with quickly and fairly.
Thanks again all.
Just an update as of Feb 2023. Tub still going fine.
23 mai 2020
Avis spontané
Not good enough
Very very poor quality products, appear to be re-selling junk from overseas... on the phone they dont seem to have a clue about hot tubs and arent friendly or helpful
6 décembre 2016
Avis spontané
Réponse de Direct Hot Tubs
This reviewer appears to be from Overseas (USA) and is relating to another Company.
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