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Welcome to Direct Lighting Supplies, where illumination meets innovation! We believe that when it comes to lighting, it’s always better to go direct. As the leading lighting supplier in the industry, we offer a vast range of premium and bespoke LED lighting solutions for both commercial and domestic applications. With over 100 years of combined experience in the lighting sector, our team at Direct Lighting Supplies is dedicated to providing you with cutting-edge lighting options that will transform any space into a luminous masterpiece. We take pride in our ability to deliver lighting solutions that are certified and crafted using only the highest quality parts available. At Direct Lighting Supplies, we understand that buying lighting products should be a seamless and secure experience. That’s why we have developed an industry-leading website that allows you to explore our extensive catalogue, compare options, and make purchases with confidence. With just a few clicks, you can brighten up your surroundings and create the perfect ambience for any occasion. If you need support of any kind, then we are here to help. Direct Lighting Supplies is a trading name of Performance Lighting Ltd., a trusted and reputable company known for its commitment to excellence in the lighting industry based in Leeds, West Yorkshire. We have built our reputation on providing exceptional customer service and delivering lighting solutions that exceed expectations.
Unit B8, Astra Business Park, Parkside Lane, LS11 5SZ, Leeds, Royaume-Uni
3,8
8 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
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Excellent experience with Direct Lighting Supplies. I ordered LED tube lights for my business and was genuinely impressed with the quality. They were bright, reliable, and exactly as described. The ordering process was simple, delivery was quick, and everything arrived well packaged. I will definitely be ordering from them again and highly recommend them to anyone looking for quality lighting products
**Edit after company's reply**
I dont understand your point on correlation of products being sold cheaper than it should be and dispatching them late... Your point could be ok if it was not missing the detail that I asked once more again on Monday on chat and get confirmation that if I place the order for 8 of them , you would get them dispatched same day for next day delivery. In this case, it is not the Fridays talk but DLS failing their promise to dispatch same day. So what I understand from your message, you are both selling products cheaper than they should be and then punishing customers by dispatching late (: if they were double the price do you confirm that they would arrive on time as you promised on online chat before I placed the final order on Monday ? I dont think so...
Thank you for your suggestions for ordering earlier however, I think it's better for you to not commit something you won't be fulfilling next time. Simply tell your customers it's late (even it was before lunch time) and you won't be able to deliver. Because in this case it was not the courier delayed , but your partner not dispatched. I am not buying from a shop for the first time and you are not selling to a customer for the first time either. Wish you all the best...
Edit ends-----
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Even company confirmed that they would dispatch the order same day, they didn't. Kept me waiting for the parcel at delivery address for no reason. Worse than that no communication took place even though I mentioned delivery date is critical for the order... Found out via e-mail once it's dispatched the next day than its supposed to, while waiting half day... Poor communication skills. I don't think it's dispatched from their warehouse thus they have no control over the order, at least this is the case for me... Order no 17752
Réponse de Direct Lighting Supplies
Hello, Ensar
Firstly, thank you very much for your order. We do appreciate your business and do everything we can to get customers their goods ASAP.
It is important though to anyone who may read your review and our reply to understand the full picture as we feel we have not delivered a 2-star experience by any means.
Your initial enquiry came to us on Friday 10th July at 10:00am, expressing urgency for 20 x 4lite 150w Highbay Fittings. We advised we didn't have full qty at our main HQ but we could send them directly from our stockist. You were ok with this and understood in the reply via live chat.
You said on Friday the last day was today 14th July for fulfilment and we offered quoting Saturday 11th July delivery, or, if ordered ASAP on the Friday we could get them to you for Monday if you were quick. We then didn't hear from you until yesterday 13th July so this reduced your delivery window considerably through no fault of ours.
The quantity then changed from 20 to 8 pieces which isn't an issue, but we asked our stockist if they could get a half-pallet out on the Friday for the initial enquiry of 20, they could.
With us then confirming the order was for 8, we handed it over for them to fulfil on our behalf yesterday soon as your order came in around 10:00AM Monday 13th July.
We haven't charged anything for an express delivery, and the cost of the goods is extremely cheap considering the brand of the item. Unfortunately, they came back to us this morning after you enquiried and said they have only just managed to dispatch it today.
I wish this wasn't the case, and we requested to get them out yesterday, but we weren't physically packing them up and sending them ourselves on this rare occasion.
Allowing extra time in future would have alleviated the chance of missing your fulfilment deadline as when you are dealing with 3rd party stock partners, couriers and other uncontrollable factors, there is no guarantee things will go smoothly 100% of the time.
Hopefully you consider using us in the future and we will do whatever we can to help meet your timeframes in future, and review pricing as a gesture of good will.
Best wishes,
Direct Lighting Supplies
Great service from direct lighting supplies after a courier company messed up .
This is probably the best customer service I have ever experienced.
Thank you for all you have done and I will definitely purchase from this company again .
Order number 13437
Paul Doncaster
Réponse de Direct Lighting Supplies
Thank you, Paul
This really does mean a lot. Let us know if you need anything in the future. We are happy to help.
Best wishes,
Direct Lighting Supplies
Rob was incredibly thorough, knowledgeable, and helpful throughout. I accidentally ordered the wrong item, but after reaching out, Rob quickly resolved the issue—guiding me through the process and replacing it with the correct item at no extra cost. Despite the mix-up, the correct item still arrived the very next working day, extremely well packaged I should add. Outstanding service!
Réponse de Direct Lighting Supplies
Thank you, Josh
We appreciate your positive feedback. If you need anything else, you know where we are.
Best wishes,
Direct Lighting Supplies
Quality LED Panels and delivery was extremely fast! Ordered late on a Wednesday and came first thing Thursday.
Réponse de Direct Lighting Supplies
Thank you,
We appreciate your positive feedback. If you need anything else, you know where we are.
Best wishes,
Direct Lighting Supplies
Great service, quality products. The staff are very knowledgeable and are always on hand to give advice.
Réponse de Direct Lighting Supplies
Thank you for your kind words, Scott.
Best wishes,
DLS
Found these lights after a basic google search, great value for money and very quick delivery.
Highly rate this company and its professionalism.
Réponse de Direct Lighting Supplies
Thank you for your kind words, Thomas.
Best wishes,
DLS
I ordered a couple of items from Direct Lighting Supplies which were very competitive price-wise, unfortunately one of the items, a light, arrived damaged due to the courier. I contacted there customer care team who quickly and professionally sent out a replacement.
Great service and shall be using again and again in the future.
Réponse de Direct Lighting Supplies
Thank you for your kind words, Paul.
Team DLS
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