Direct Specs Avis 

I have just taken my glasses into store as the frame had broken. As I have only had them a couple of months Gary told me they would be repaired free of charge within a couple of days.
Thanks Gary, great service. Would recommend your store to everyone.

I visited Saturday afternoon to look at some prescription sunglasses. Jennifer was extremely thorough & professional not only in advising me of the types of frames that suited me but also the various different tints that were available. She made me fell welcome, relaxed & advised me of all my options at every step of the way.

First time ordering glasses online so happy with mine saved myself a lot of money I can even read small print only took a week to arrive thank you glasses Direct

I have used Direct Specs in Shirley on a couple of occasions now and always had excellent service from Gary. The choice of frames are a great mix and the prices are brilliant. Will be going again .

08/04/24 - My initial visit to the store was OK. I was after two pairs of glasses both varifocal, thinning & one pair tinted to use as sunglasses - Gary was very helpful & went through all the options and prices. Glasses ordered.
A couple of days later I received a phone call from Gary re an issue with lens supply, he said he would come back to me with possible options - heard nothing & assumed all was OK.
19/04/24 - text received to let me know glasses ready for collection.
20/04/24 - I visited the store to pick up my glasses. Not Gary this time. The lady who served me had issues finding the glasses, found one pair & to my horror the lens were far to thick despite paying for the premium option. I had explained to Gary originally that the lens should be no thicker than my existing glasses. The second pair had not been made - a waste of a journey. The lady who served me was not particularly polite stating it was not her fault & hadn't been told about the situation with the glasses. This is not my issue & I told her so. She then stated "I should be retired & not working" - poor attitude.
I insisted she rang Gary who then communicated the situation to her. I then left the shop for them to sort my order. In fairness I was given a pair of sunglass clip on lens to use as I was due to drive on holiday that day.
24/04/24 - received call from Gary that they were unable to supply the thinner lenses with the frame I ordered & asked if there would be another frame I liked?
I requested a refund - I'd had enough of waiting for my glasses. I was asked to pop into the shop when back off holiday to sign a form & process refund.
29/04/24 - visited the shop to collect my prescription card which was with the order & to sort refund. Gary served me & told me he could not do refund as he didn't know how to & that his colleague would be back on Wednesday. I insisted that he made a phone call so that someone could talk him through the refund process...ridiculous.
I eventually received my refund, my prescription & left.
Would I use Direct Specs or recommend them to anyone? Not in a million years.
Poor service, poor communication between staff, poor attitude.
Shame as I actually liked the frames I had chosen.
Disappointing.

Really happy with the service from the. Halesowen branch. I had lost my glasses and I ordered at 9.30 and they were ready by 10 am. Highly recommend and price is very reasonable based on what you want.

Glasses snapped while reading, around one hour from being delivered.

Great experience as sales person was very helpful and friendly. Excellent service as everything was explained to me. Would recommend this shop to all my friends and family

Picked my glasses easily,order came in good time no complaints, nice fit and seem strong like the colour ,everything great .

I'd bought a pair of glasses from the Shirley store in January and yesterday (April) one of the arms broke, not the screw. I took them back to the store and the lady there just put my lenses into a new frame. 5 minutes, that's all it took. Brilliant service. I've said before how good they are when ordering new glasses but their after sales service is just as good. Friendly, efficient staff with a huge knowledge of glasses.

So easy to order from you and delivery was so quick top service thank you 👍

The service was excellent and I would like to praise Abi for her brilliant customer service and abilities in helping me out with my glasses. I will be ordering another pair immediately because of your excellent staff, quality product and great value for money. Thank you

My glasses had unfortunately broke went down to the shop and the staff were so helpful offering myself new frames and ordering in a pair of my original frames for me to decide which frames I wanted. So friendly professional and helpful will definitely recommend to family and friends

Fantastic prices, easy to use website and really fast delivery. I ordered an everyday pair of glasses as well as some tinted (sunglasses) I was really unsure about buying online but the whole process was really easy and the glasses are fantastic, I’ll be able to read in the garden this year. I will definitely be buying again from Direct Specs.

Good service

Bought my lens and frame about 2 years ago. broke my frames yesterday, day before going on holiday. Went back to direct specs in Stafford. They had the same frames on shelf. Ash was brilliant, he swapped lenses into new frames , there and then. Perfect service , one very happy customer.

Have had several pairs of glasses and sun glasses off Direct Specs always had good service

Specs of high quality, accurate prescription.

But the website is a little awkward. It hung until I realised that I needed to quote the thinness (refractive index) of the glass. Also I was briefly told that I had not paid. This was corrected after I contacted sales team. A bit of tidying up would be welcome.