I went into the Burton branch wanting to reglaze my Ray Bans with varifocal, polarised transition lenses. Jenny researched the very best option for me so I placed the order and my glasses were ready t... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
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Matt & Gary gave great service. Also suggested that my puppy chewed specs may be repairable - which they were! I suspect other opticians would simply insist a new pair would be required . . I deci... Voir plus
Purchased my glasses online last November but at the weekend the arm broke off! I emailed the company straight away and sent them in the post Monday evening. By Wednesday lunchtime they were delive... Voir plus
Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Coordonnées de contact
Royaume-Uni
- sales@directspecs.co.uk
- www.directspecs.co.uk
4,9
Excellent
448 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Distance glasses
Easy to order on the Web site, nice choice of glass and swift delivery. A spare pair of glasses for the car.⁰
16 janvier 2024
Réponse de Direct Specs
Hi Kathryn, thank you for your kind review. Great to hear you've had a positive experience of our online service!
Ease of ordering
The instructions made it easy for me as an older person who had never ordered specs on line before
16 janvier 2024
Réponse de Direct Specs
Hi Geoffrey, thanks for your positive review of our internet service. We're really pleased to hear you found our website easy to use and look forward to receiving more online orders from you in future!
quite happy with product for the price…
quite happy with product for the price paid i paid
11 janvier 2024
Réponse de Direct Specs
Hi Elaine, thanks for your kind review. We'd love to know how we could have achieved that extra star, so please get in touch at sales@directspecs.co.uk if you'd be happy to offer any more feedback.
Réponse de Direct Specs
Hi Helen, thanks for your kind review!
The glasses arrivedand there just what…
The glasses arrived and there just what I ordered
5 janvier 2024
Réponse de Direct Specs
Hi Nick, thanks for your kind review of our online service!
Réponse de Direct Specs
Hello, Emily - thanks for your kind review!
The glasses were easy to order and came…
The glasses were easy to order and came quite quickly. Pleased with service and price
8 janvier 2024
Réponse de Direct Specs
Hi Deirdre, thanks for your kind review of our online service. Great to hear you like your new specs!
Excellent service quick delivery
13 décembre 2023
Réponse de Direct Specs
Hello Lynette, thanks for your kind review!
This company is a joy to order from
This company is a joy to order from. They don't do add ones which pushes the prices up like other companies. Glasses are excellent quality l was kept informed in texts about my order and they arrived exactly as l was told they would. Highly recommend
3 janvier 2024
Réponse de Direct Specs
Hi Sue, thanks for your kind review of our online service. We really appreciate your recommendation and hope you're enjoying your new specs!
Réponse de Direct Specs
Thank you for your kind review!
What a gem of a business
What a gem of a business! Lovely and helpful staff and whilst waiting to get my glasses repaired I found a great pair for me, which was not expected! Thank you and I’ll see you in the New Year
21 décembre 2023
Avis spontané
Réponse de Direct Specs
Hi Denise. Thanks for your lovely review of our Shirley branch! We look soon to seeing you again soon.
I have ordered glasses 3 times and…
I have ordered glasses 3 times and everything the frames broke. They are brittle and made from inferior quality materials. Avoid this company completely.
20 décembre 2023
Avis spontané
Réponse de Direct Specs
Hi, Jeff. We've checked our records and can't find an order in your name recorded with our branches or internet service. Please contact us at sales@directspecs.co.uk if you would like to discuss the issue further and hopefully find some clarity on the matter.
Réponse de Direct Specs
Hello Jill. We're sorry to hear you're unhappy with your glasses. We do make the style and dimensions of our frames clear on the website, but unfortunately we can't guarantee that they'll be quite what you're looking for! If you'd like to discuss finding some better sized styles from our range, please get in touch via sales@directspecs.co.uk.
I waited for my prescription specs …
I waited for my prescription specs from my optician to arrive and took the glasses I purchased from you with me.
The glasses you have sent me are not what my prescription should be,they are twice as powerful as my pair from the optician,they tested the lens,and somehow they seem to have been a mix up,I filled in on line what the prescription said and also sent a copy of the prescription,the only way I can use the glasses is to hold the text around 6 to 12 inches away as the text becomes unreadable.
Regards Colin
11 décembre 2023
Réponse de Direct Specs
Hi Colin. We're sorry to hear there is an issue with your lenses. Having reviewed your order it appears we need to clarify the prescription you require and to the check the pupilary distance submitted. Please contact us at sales@directspecs.co.uk so we can review your requirements and have your glasses re-made to the correct specifications.
Excellent customer service highly…
Excellent customer service highly recommended
13 décembre 2023
Avis spontané
Réponse de Direct Specs
Hi Lynn, thank you for your kind review of our Shirley branch!
Fantastic service.Quality product,many…
Fantastic service.Quality product,many thanks.
8 décembre 2023
Réponse de Direct Specs
Hello David. Thanks for your review of our online service, we're glad you like your new specs!
Very quick and prompt service and the…
Very quick and prompt service and the glasses are lovely.
5 décembre 2023
Réponse de Direct Specs
Thanks for your review Margaret, great to hear you are pleased with your new glasses.
Best glasses repair shop in Walsall!
I went to direct specs to get my holiday sunglasses repaired, and the lady was so nice, professional with a super fast service as my glasses were repaired same day! I highly recommend this shop for Glasses repair, I will definitely be going back to get my prescription glasses repaired :)
5 décembre 2023
Avis spontané
Réponse de Direct Specs
Hi Renee, thanks for this lovely review. Your kind words will be passed on to Clare at our Walsall branch!
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