Dobbies Garden Centres - Birtley Avis 424

We visited Dobbies at Birtley, Co Durham and went into the restaurant for a coffee. 2 coffees and 1 scone, jam and cream. I was fourth in the queue and waited for ages for 1 man to be served. Only 1 girl making the coffee. Then I noticed a person using the served yourself coffee machine so I came out of the queue and went to serve myself. No milk. So a young assistant went and got a jug of milk. And I had no clotted cream for my scone so she went and found some. I paid £12.50. Got to my seat and my husband said “ this coffee is lukewarm “ and it was!!!!
There was a microwave so I went and heated both coffees up. The clotted cream was so hard it wouldn’t spread and had to go onto the scone in slices.
As you can imagine we weren’t impressed. When you are charging this amount it should be a near enough perfect experience

Visited Dobbies in Birtley, wouldn’t normally have made the trek but had been given gift voucher. I also squandered £15 to join Dobbies club to maximise the voucher. Reasonable selection of plants and gardening equipment although some of the plants looked a bit ratty. Oddly they had a selection of Klass women’s clothing … like I’d drop in for bulbs and suddenly need an evening dress. The allotment isn’t that formal. The reason I’ve. Taken to Truspilot was the state of the lavatories. Disgusting. Dirty toilets, used lavatory paper on the floor, overflowing sanitary bins, toilets that didn’t flush properly and the whole area looked desperate for refurbishment. We were going to make a day of it and visit the cafe but after that, I was very reluctant to eat there. It’s a shame. The staff were helpful and cheerful. Spent the voucher and will chalk the £15 membership to experience! .

Arrived at 14:20 for a coffee and cream scone, the 2 for 1 offer on the scones doesn't start until 14:00, but there was only one scone left, we asked if they were bringing any more out, to be told that was it, but we could have one of the cheaper (no cream/jam) instead, neither me or my partner fancied that option so ask for one of the other cakes instead, but were told it would not be on the offer. We decided to ask for the manager, as we felt 20mins was a bit poor to run out of (clearly) a popular dessert! The manager although polite had numerous opportunities to come to some kind of compromise, but unfortunately nothing was forthcoming and neither was a valid excuse!
When regular customers give you the option to put something right, you have the opportunity to gain a great sense of loyalty or in this case turn a disappointed regular away! We normally have a look around the centre after our drink and dessert and buy something else far more than we don't, but neither my partner and myself feel like rerurning or renewing our membership

Breakfast at Dobbies Gateshead

Staff couldn't do enough to help, food was really nice - and the price was right. 2 English breakfasts with black pudding, bacon, beans, hash brown, toast, sausage - £15. Great stuff.

I cannot express how much the manager at Birtley Dobbies helped me, I have become disabled and need to put perennials in my garden as I cannot plant all bedding each year. This man was so informative and helpful he advised me all about different variety of bulbs and plants I could plant, and where they'd flourish best. Honestly he was so nice and really helpful. I have not experienced anyone so willing and helpful anywhere.

It was late night shopping there was a band and had Xmas meal and it was very good

Found what I wanted and enjoyed our lunch

good bargains helpful staff

From walking in the door the staff greet you, nothing is a problem to them and I find them very helpful.

We got all pur bedding plants which are quality plants at a good price and had a coffee at same time staff very friendly

Just popped in for a cup of coffee and a scone. Then had a browse around the plants, where we purchased a few. The girl that was on the till was very helpful and got us to join as a member. All in all it was a good experience.

All staff have excellent product knowledge,they all greet with a smile. The plants are varied and well stocked and are reasonably priced.We love to visit the restaurant every time we visit.

Got everything we wanted

Good offers, good staff, nice products.

Lots of choice and stock staff very friendly and helpful. Food and coffee great love that we can take the dog.

Visited while in the area, nice and roomy shop and plants all looked healthy. Got a few garden tools and a big bbq which a lovely staff member Steven helped me get in my car. Praise where it’s due!!

We had afternoon tea at Dobbies today and it was amazing.
We took our friend to celebrate her birthday and she loved it and was really impressed.
The food was very fresh and tasty and there was more than enough.
Just want to thank Colin and all the great staff for the great service we received would highly recommend Dobbies Restraunt.
Well done everyone some very content customers here.

Brilliant service today when buying garden furniture. Staff were very friendly and extremely helpful. The deal on the garden furniture was excellent. When we visited the previous week, we ate in the cafe - good choice and tasty food. On the whole, Dobies was fabulous!

Great friendly service today from rachel helen and margaret .best cheese scone ever 10/10 from.us

Misleading sales staff giving out loyalty cards that involve later subscription charges which aren’t explained. They are actually short free trials which are impossible to cancel. Customer service is not helpful so beware of the scam.