Do not use this company for international imports or exports, they do not know any of the regulations - they claim that sudden changes in EU regulations have disrupted services despite them being anno... Voir plus
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Lisez les avis des autres
The quote, booking and transport process for our cattos was seamless. With two high strung and hefty adult cats we were thinking the worst, they'd never flown before and one is on anxiety meds regular... Voir plus
L'entreprise a répondu
Thank you Laena-Leigh Gorman for your helpful suggestions. Trip went well for my 2 very nervous farm kelpies flying from Darwin to Brisbane. Booking and drop off and pick up procedures were seamles... Voir plus
L'entreprise a répondu
We used Dogtainers 15 years ago to bring our sausage dog Oscar from Canada to Australia and now years later they helped us bring Vito and Pippin from Australia to Canada. We knew they would be in safe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The feeling of being reunited with your pet is one of the most exciting and exhilarating experiences imaginable. Pets are part of the family, and our family unit isn't complete until our pets—whether they woof🐕, meow🐈, chirp🦜, slither🐍, or even swim🐟—are back together with us. The good news for anyone needing to relocate a pet, whether within Australia or anywhere around the world, is that 𝗗𝗼𝗴𝘁𝗮𝗶𝗻𝗲𝗿𝘀 offers tailored solutions for your pet’s travel. With over 50 years of experience, 𝗗𝗼𝗴𝘁𝗮𝗶𝗻𝗲𝗿𝘀 provides specialised services to ensure your pet is transported safely and comfortably. Trust 𝗗𝗼𝗴𝘁𝗮𝗶𝗻𝗲𝗿𝘀 to handle your pet’s journey with the utmost care and professionalism, so you can focus on the joy of reuniting with your furry, feathered, or scaled family member.
Coordonnées de contact
(Head Office) 36 Harvey st N, Eagle Farm, 4009, Brisbane, Australie
- 1300 13 52 52
- pettransport@dogtainers.com.au
- www.dogtainers.com.au
4,5
Excellent
199 avis
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Amazing staff at Dogtainers
The ladies who supported us during the process of getting our puppies to their forever families made the process simple and straightforward.
We would like to thank Louise for her support getting Oregano to his home (support started around the 21st of November 2024) and Laena-Leigh for her support in getting Coriander to his family (supported on the 16th of December 2024).
We would also like to thank the staff at the drop off depot for their kindness to our little ones, and for being helpful when putting them in the crates.
21 novembre 2024
Avis spontané
Réponse de Dogtainers
Hi Chelsea,
Thank you for sharing your experience! It’s wonderful to hear that Louise and Laena-Leigh provided the support and clear guidance you needed to get Oregano and Coriander safely to their forever families. We also appreciate your kind words about the depot staff—knowing they handled your puppies with care is exactly what we strive for. Thank you for choosing Dogtainers!
Kind Regards,
the Dogtainers Team
Dogs extremely well looked after
was a great experience, they looked after my dogs professionally and they were very happy dogs in the end, i was updated daily with photos of them being walked and played with.
18 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Reece,
It’s wonderful to hear that your dogs were in good hands and that the daily updates and photos helped keep your mind at ease. Knowing they were well cared for and enjoying themselves is exactly what we aim for. Thank you for sharing your experience!
Kind Regards,
the Dogtainers Team
All was good
All was good . I did think I’d get a call reminder call type thing the day before or morning of. Just incase and when she was dropped off and if plane was on time . But all the lead up was fine. Thankyou
18 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Liane,
We appreciate your honest feedback and are glad that overall you were happy with the service provided. We understand that a reminder call or an update on the day would have offered extra reassurance, and we’ll keep this in mind as we look for ways to improve. Thank you for choosing us, and we hope to serve you even better in the future.
Kind Regards,
the Dogtainers Team
Great service
Great service, all co-ordinated professionally by Leana- Leigh.
17 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi,
Thank you for your feedback! It’s wonderful to hear that Leana-Leigh’s coordination and professionalism contributed to a great experience. We appreciate you choosing Dogtainers and look forward to assisting again whenever needed.
Kind Regards,
the Dogtainers Team
Defence Mbrs DO NOT use this company
Defence posting members beware. I was driving to the airport when I got a call to say my dog never boarded the aircraft over two hours prior. The reason they were now calling me was to find out if they could put her on a late night flight. She had been scheduled for another flight in the afternoon but was apparently cancelled. This all happened and I was not informed. My dog was picked up from a boarding kennel at 8am, I was not updated until multiple phone calls resulted in a photo of her at 8 pm. In this time she had been transported in a crate via a car to the airport and left there only to not be boarded on the plane. She was then left waiting around for the next flight which cancelled cargo. The lady told me she was back in their kennels and they would send me a photo of her at 3 pm. I got nothing until I called again to find out if she boarded the next flight and what was happening. My family was completely distressed. When I picked up my dog at 10:45 pm after a huge day for her, she was completely terrified. Considering I bought the bronze package, I honestly expected better Service. Each person who answered the phone had a different excuse for why they weren’t telling me what was happening with my pet. The service was absolutely appalling and I can’t even begin to imagine what my dog went through. I will never use them again and will not recommend them to any Defence serving member. In fact I will do the opposite and be sure to advise everyone not to use them.
They definitely did not attempt to contact me and that is a lie. It would be great to see that evidence.
17 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Selina,
We’re sorry that Cleo’s travel didn’t unfold as smoothly as you or we would have hoped. While unexpected flight changes by the airline meant she couldn’t depart at her scheduled time, we understand how unsettling it is not to receive immediate updates when plans shift. Our team arranged a later flight for the same day and brought Cleo back under our care until that flight was due. We made contact with you, as soon as we had a new plan for her travel.
Cleo’s comfort was important to us throughout the day. She was in our care, receiving attention and monitored closely, not left alone. If it felt otherwise, we acknowledge that our efforts to keep you fully informed fell short of your expectations.
We know this was a difficult experience, and we’re sorry for the worry it caused. Your feedback will help us review our communication processes to prevent such misunderstandings in the future.
Kind Regards,
the Dogtainers Team
---
Hi Selina,
We’ve just sent you an email with more details so we can discuss this further. If you have any questions or need additional information, please don’t hesitate to reply to that message.
Kind Regards,
the Dogtainers Team
Quick and Easy
I used Dogtainers to relocate my pup from Perth to Melbourne. As soon as i entered my details online via their website i instantly received a quote in my inbox. The quote was relatively cheaper than other companies i also received quotes from. Dogtainers provided the best flight option and instructions and booking process was easy to follow. I hired a crate from Dogtainers and it was in good condition ready for the pup on arrival at the drop off point. The process was simple and easy which is great as i was a little nervous flying a puppy. Thank you dogtainers, great service.
16 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Jennifer,
Thank you for sharing your experience. It’s great to know that the quoting process was straightforward and that our pricing and booking steps met your expectations. We understand how nerve-wracking it can be to send a puppy by air, and we’re pleased the crate hire and overall process helped ease your concerns. Your trust means a lot, and we’re glad we could provide a positive experience.
Kind Regards,
the Dogtainers Team
Amazing experience with moving my cat…
Amazing experience with moving my cat Alina from Tasmania to Queensland, they were very helpful with reassuring me that she was okay and explained how the move worked, got a texted update with photos of her saying that she was okay and on her way. Made it safely to Queensland and has settled very well. Couldn’t be more happier with the company and the staff!!
13 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Caitlyn,
We’re pleased to hear that Alina’s relocation from Tasmania to Queensland went smoothly and that our updates and photos helped put your mind at ease. Knowing she arrived safely and is settling in well is wonderful news. We appreciate the trust you placed in us and are glad our team could support you and Alina during this journey.
Kind Regards,
the Dogtainers Team
Exceptional Service Delivery
Wonderful Service – Shout out to Claire for her exceptional communication
We recently used Dogtainers to transport our dog, Archie, and couldn’t be happier. The team was professional, caring, and kept us at ease throughout the process.
Archie arrived safely and has settled in beautifully at home. It’s clear he was treated with great care, and we’re so grateful for the smooth experience.
Highly recommend Dogtainers for their reliable and compassionate service!
12 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Selena,
We appreciate you sharing your experience with Archie’s recent journey. It’s wonderful that our approach helped put you at ease, and knowing Claire’s communication made a positive impact is especially uplifting. We’re pleased Archie is settling in well, reflecting the genuine care he received along the way.
Your recommendation means a lot to us. Thank you for choosing Dogtainers.
Kind Regards,
the Dogtainers Team
Great communication
Great communication, professional service and comprehensive of services available.
11 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Michelle,
We appreciate hearing that our communication, professionalism, and range of services met your expectations. Your feedback reassures us that we’re on the right track, and we’re grateful for your support.
Kind Regards,
the Dogtainers Team
Incredible experience with Lisa
Dogtainers was absolutely amazing in assisting us facilitate the move for my 2 cats, Melody and Taro from Melbourne to Malaysia. We had been so anxious about the process, but Lisa was increible and gave us assurance every step of the way. She got on an initial call with us to give us a rundown of the process and clear any doubts we had, including all the blood tests needed, timeline and how our cats might take the travel stress. At the time we had engaged Lisa, there was a nationwide shortage of the vaccine needed, but she was incredible in helping us source a vet and put us on waitlists that would supply us the vaccine. When it came down to crunch time, Lisa handled all the permits, kept in contact with the vet and labs and kept us constantly updated. It was honestly such an easy and smooth process, would highly recommend Dogtainers' service to all as the process can be daunting without the help of a good agent. My 2 cats are now home and well adjusted. Thank you so much Lisa and Dogtainers!
30 novembre 2024
Avis spontané
Réponse de Dogtainers
Hi Christine,
Thank you for sharing such a detailed account of your cats’ relocation. We’re pleased to hear that Lisa’s involvement helped ease your concerns and provided the support you needed, especially given the complexities of scheduling tests, permits, and sourcing the required vaccine. It’s great to know Melody and Taro have settled into their new home comfortably.
Your recommendation means a lot to us, and we appreciate the trust you placed in Dogtainers.
Kind Regards,
the Dogtainers Team
Puppy Transport
The whole process was great and ran very smoothly. When dropped the pup off the staff were very friendly and accommodating. Didn’t rush when we were saying goodbye but timely at the destination I was told all went well there also.
Thank you for everything and if I ever need to transport a pet again I will be back. A1+🥳🎉🤩😊 Regards Jennie Graham
29 novembre 2024
Avis spontané
Réponse de Dogtainers
Hi Jennie,
Thank you for sharing your experience with us. We’re pleased that the entire process felt straightforward and that our staff’s friendly and accommodating approach made your pup’s drop-off more comfortable. It’s great to know that everything went well at the destination, too.
We appreciate your trust and look forward to assisting you again whenever the need arises.
Kind Regards,
the Dogtainers Team
Dogtainers is the way to go
Laena-Leigh has been faultless - along with the service from Dogtainers as a whole. It could not have been more smooth sailing and I felt extremely confident leaving my beautiful pup to be cared for with Dogtainers.
29 novembre 2024
Avis spontané
Réponse de Dogtainers
Hi Mikayla,
Thank you for sharing your experience! Knowing that Laena-Leigh’s attentive support helped you feel so confident and at ease means a great deal to us. We appreciate your trust in Dogtainers and are glad we could provide the care your pup deserved.
Kind Regards,
the Dogtainers Team
Leana-Leigh- great customer service
Leana-Leigh was incredibly helpful and as always, our pooch was well cared for on his recent flight.
5 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi AT,
Thank you for your kind words and for sharing your experience! It’s wonderful to know that Leana-Leigh’s helpfulness contributed to your pooch’s positive flight experience. We appreciate your trust in us and are delighted to have provided the care and service you value.
Kind Regards,
the Dogtainers Team
HIGHLY RECOMMEND!!!
We recently used Dogtainers to transport our puppy from Canberra to Melbourne, and the experience was fantastic. From the start, Laena-Leigh was a pleasure to work with-she was friendly, informative, and gave us complete confidence in Dogtainers' ability to handle the transport of our little one. Thanks to their efficient and smooth process, we were able to book the transport on Monday, and our puppy arrived safely on Tuesday without any issues.
Communication was clear and consistent throughout the entire process, and their pricing is very reasonable. We highly recommend Dogtainers and especially appreciate Laena-Leigh’s exceptional service. She truly went above and beyond to ensure everything was in place for our puppy’s safe arrival. She’s a real asset to the company, and we’re grateful for her dedication and support.
3 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Stefan,
Thank you for sharing your experience! We’re pleased to know that your puppy’s journey from Canberra to Melbourne went so well, and that Laena-Leigh’s attentive support put you at ease. Your feedback means a lot to us, and we’re grateful for your kind words and recommendation.
Kind Regards,
the Dogtainers Team
Dogtainers made our pet transport to…
Dogtainers made our pet transport to another state seamless. Even helpful when I didn’t understand elements of the move.
29 novembre 2024
Avis spontané
Réponse de Dogtainers
Hi Rob,
Thank you for your feedback! We’re so glad we could assist in making your pet’s interstate move straightforward and stress-free. If you ever have more questions in the future, we’ll always be here to help.
Kind Regards,
The Dogtainers Team
Wonderful quick and efficient service…
Wonderful quick and efficient service and the price was great. Thank you for your care xx
19 novembre 2024
Avis spontané
Réponse de Dogtainers
Hi Hazel,
Thank you for your lovely feedback! We’re so glad to hear you found our service quick, efficient, and affordable. Your kind words mean a lot to us, and we’re always here to help whenever you need us.
Kind Regards,
The Dogtainers Team
Clear communication & prompt with…
Clear communication & prompt with replies.
24 novembre 2024
Avis spontané
Réponse de Dogtainers
Hi Patience,
Thank you for your feedback! Clear communication and prompt responses are important to us, and we’re glad to know you had a positive experience. If there’s anything more we can assist with, don’t hesitate to reach out.
Kind Regards,
the Dogtainers Team
🐾 Dogtainers are pawsome! 🐶🥰
Dogtainers is an excellent pet transport service, we have used them twice now to fly our 8 week old puppies from a small breeder in Perth across to Melbourne (big flight and big day for little puppers 🥺) but they are well taken care of and it shows in their boundless enthusiasm and high spirits when they finally arrive at our home, safe & sound, not traumatised and dry 😜
Very friendly team, competitive pricing and smooth process each time.🙏🏼 Definitely recommend checking them out before you look elsewhere 🥰🐶🛫
25 novembre 2024
Avis spontané
Réponse de Dogtainers
Hi Julien,
Thank you for sharing such a heartwarming review! We’re so pleased to hear that your puppies’ journeys from Perth to Melbourne were smooth and that they arrived safe, sound, and full of joy. Knowing they were happy and well-cared for makes our efforts worthwhile. We’re grateful for your trust and your recommendation—it truly means a lot!
Kind Regards,
the Dogtainers Team
Shelby’s travels
Shelby travels 3x per year and it’s always and easy and efficient process to do
18 novembre 2024
Avis spontané
Réponse de Dogtainers
Thank you for the great feedback, Shannon! We're so glad to hear that Shelby's travel experience with us is consistently easy and efficient. It's always a pleasure to assist with her trips, and we look forward to continuing to provide excellent service for all her future travels!
Kind Regards,
the Dogtainers Team
A very impressive company
A very impressive company. Customer service is first class. Could t have been more helpful when booking and then making changes.
Highly recommend!
14 novembre 2024
Avis spontané
Réponse de Dogtainers
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team. It's our goal to always provide excellent support and make the booking process as smooth as possible. We truly appreciate your recommendation and look forward to serving you again in the future!
Kind Regards,
the Dogtainers Team
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