DolmanScott Avis 5

Shocking customer service arrogant rude and evasive.
Will not provide contact details or complaints procedure.
Paid bill in full despite seeking an explanation whilst the issue was explained /resolved all I got was nonsense and rudeness in reply and have now been told further correspondence will be dealt with next week.

Paid in Full Despite Disputed Charges & Unprofessional Insults

​"My experience with DolmanScott has been deeply disappointing, involving unclear billing and highly unprofessional conduct from the owner, Richard.

​Initially, I was invoiced for £220 for setup services, which I paid promptly and in full. I was then presented with a second, unexpected invoice for an additional £169 for what seemed to be the same services.

​When I politely asked for a clear, itemised breakdown to understand this extra charge, my request was met with rudeness and evasion. Richard refused to provide the documentation or a proper complaints procedure.

​To show good faith and move forward, I have now paid this disputed £169 as well. Despite having paid in full, I am still waiting for a justification for the charge.

​Most concerningly, Richard responded to my initial review by publicly and falsely claiming I had "difficulty in listening." This is a complete fabrication. Our communication was conducted almost exclusively via email, a method I insist on for all my business dealings to ensure perfect clarity and avoid any misunderstandings. For him to invent a conversation that never happened is a clear attempt to deflect from his company's confusing billing. (((I have decide to share the fact I told him I am deaf and wear two hearing aids something which I do not broadcast, hence all email communication is my preference))))

​I have paid every penny demanded of me, yet have been met with insults and dishonesty. I would advise anyone considering this company to be extremely cautious."

Update he now claims to have offered to refund the £169.00 which he hasn't this is after I ve told him it is not about the money ot is about his unhelpful evasive nasty behavioir. Still waiting for home to show me proof of any offer. I on the other hand am able to back up every single word ive said. Hopefully his employer will pick up this issue and deal with him.

Update 30/10/25
No explanation , no apology just a reissue of a proposal I declined, no new proposal, no proof of phone calls he claimed had , no proof of the refund he claimed he offered and I refused and said he may have withdrew it because if caustic email. OH ! But he did say he will take down his offensive insulting email about me if I take down my fully evidenced accurate review of his business. Pretty sure Trustpilot have a policy on such practice. Next step started small claims court proceedings on 11th Nov if he doesnt address my genuine complaint and comply wkth the pre court letter.

As an author I'm careful with words...but Dolman Scott is exceptional. Richard is super to deal with, issues are quickly explained, the price is super, and the finished product - exceptional.

I approached DolmanScott when I was looking for quotes for 1,100 copies of a hardback book. From then on I was in the capable hands Richard Chalmers, who was patient and professional as we made various spec changes before going ahead with our order. The finished product was beyond our expectations and even our hopes, especially as the price was so good. I can't recommend DolmanScott highly enough.

Richard at DolmanScott is an incredibly diligent and supportive book publisher that ensures each manuscript is thoroughly proofread and edited to perfection 👌 They keep close contact throughout the book-printing process and they're personal, affordable and straightforward. I wouldn't hesitate to recommend them to anyone looking to self-publish.