Dorothyperkins Avis 

The item I ordered was faulty and needed to return. The returns process is the Worst Ever . Once Evri had returned it to the warehouse which worked perfectly it went down hill . To ask about your return there is NO EMAIL NO CONTACT NUMBER AND ONLY MESSENGER USING AI. ON WEBSITE IT SAID I WOULD RECIEVE AN EMAIL ONCE RETURNED BUT NOT A WORD. .MESSENGER TELLS ME THERE ARE LOTS OF RETURNS AND TO BE PATIENT . I WILL NEVER ORDER FROM THEM AGAIN

Absolutely shocking service! Am still awaiting a refund of £90 which was apparantly processed 5 days ago. Am unable to speak to anyone. Beyond a joke, DO NOT PURCHASE from DP

Good evening order a pair block black shoes and floral dress back in
Sept 25 I kept the dress very nice but sent the block black shoes I have sent severals email with screenshot of the shoes stating they have been recieved back but still to no avail no refund recieved it’s very frustrating upsetting that you still not sent my refund from last year. Please forward this refund's to me urgently this is very annoying 😡😡

chasing up a refund for a return on 16th Feb, received a partial refund. no response to online social media messages. sent them a further message on chat stating they have now breached Consumer Rights Act 2015. Lets see if they respond to that! Dorothy perkins was my go to store back on the day, not the case anymore.

Poor poor poor customer service.

Cannot get hold of them to get a refund. Sent various messages via their text service. Told to wait for 15 days which I have done and still nothing. Contacted again and now they are not responding. Appalling service.

When DP's had actual shops, the clothes were brilliant, their sizing was always perfect and consistent.
My recent order was really big, so needed to be sent back.
Appalling refund service, it took 3 weeks to receive the money back into my account and the only communication I received was an AI bot! I certainly will not be using again. Disappointing.

I had sent some items for return and the website has a "by Default" Selection of refund to gift card hidden somewhere. When i raised this with customer service 3 days back and told them I couldn't afford to lose this kind of money in gift card, i was told they they had initiated a refund to the original card now. Attached is the screenshot as proof. Today when I followed up again, they completely denied and now telling me again that it's in gift card! Why was I lied to in the first instance? And why is the default gift card option chosen? Is it con people into buying more stuff from them ? And why was I lied to that my request was accepted?

I've been buying from them for so long but this experience will ensure I put a stop to it, unless it's resolved. This is regarding order number DUX051871668. Kindly help.

£5 delivery charge for a pack of mascara. Appalling.

I ran into a bit of trouble with my email address, which made it hard to return the items. Luckily, I chatted with Kai on the DP business chat, and a lovely lady helped me sort out the return for dresses from DP and Isabel London. They are on their way! Thank you, Kai.

Faulty clothing received with other poor quality items. Customer service DREADFUL - took 4 days of negotiations as they offered me 50% refund as a goodwill gesture for receiving an item unwearable due to faulty zip. Their returns portal does not work, no help over telephone (just Messenger). I still have no guarantee of a full refund despite having only received the order and trying to get help. I WILL NEVER USE DP AGAIN OR ANY OF THEIR SISTER GROUPS.

Unhelpful not interested wrong delivery address due to PayPal Dp don’t give a shit

Avoid this company at all costs. They have hidden delivery charges and are only contactable via messenger or whats app where you only receive automated responses. I have had to raise my issues to trading standards.

I have been trying to get a refund from Debenhams/Dorothy Perkins for more than 2 months. It was an online purchase via PayPal.

I have contacted them via email, WhatsApp and messengers more than 50 times trying to get my money back. Each time I receive different answers.

They keep saying the refund was issued weeks ago and I need to check my account (though the date they claim it was issued keeps changing). They refuse to acknowledge I have checked my account daily for 2 months and have never received a refund.

Today, they have replied to my request for my refund with this: “I understand your concern. Thanks for getting in touch. After reviewing your claim, I can see that your return is now over a month old. Our warehouse team has confirmed that all items originally returned have been processed and refunded. If you are missing any refunds, we are unable to investigate this further due to the time elapsed since the return.”

They seem to think that because they have taken so long to deal with it, they no longer need to investigate or action my refund. I am at my wits end.

PLEASE EVERYONE WHO HAS HAD MONEY STOLEN REPORT THEM TO TRADING STANDARDS!

Just placed an order where it clearly states free delivery over 50. However they seem to add a priority delivery fee of 6.49 that is automatically ticked- I did not see this anywhere- you need to opt out but they are sneaky adding this unnecessary charge. Good luck getting a refund as they don't want to know!

I have been trying to get 2 matters resolved for weeks. Payment was taken twice for one order (one with and one without express delivery) but only one order. This has been ongoing for 2 months with the bot telling me an agent will be in touch - a few days later an agent gets in touch and then nothing happens. I have been through the same procedure numerous times. I also now have another issue that a return I made has not been refunded.
I just keep being told the refund has happened - One refund happened but I later sent other items back and have not had this returned. Over 2 months of this nonsense. No responses to emails and bots on messenger. One agent even asked me why I had taken so long to bring the matter up... with weeks worth of messages prior to it showing I had brought it up many times. Absolutely appalling customer service and I am still waiting for about £400 to come back to me.

It advertises a Birlea Rattan Bed Frame Venice Oak with DOUBLE bed measurements but the description says 'KING'.

For a week I have asked over and over which is correct - pretty important when you're ordering a bed - and they cannot answer.

They keep sending me in circles telling me to look at the (clothing) sizing information. I know, I know....

Then telling me to refer to the seller. Um, they are the seller.

Honestly, I am not surprised that their reviews are so terrible if this is the standard of customer service whilst you are still trying to buy something from them.

I won't risk a purchase now as this doesn't bode well so they have probably saved me from a lot of further hassle and dissatisfaction.

I suggest you save yourself from the same and shop elsewhere at a company that knows the sizes of its products!

This was my **first order** with Dorothy Perkins via Debenhams and it was extremely disappointing.

I ordered on **4th January** with delivery promised for **7th January**, but this was later changed to **12th January** with no clear explanation. Customer service was confusing and inconsistent, and I was passed between automated messages and unresolved claims.

After contacting support on social media, I was asked for my contact details and then received a **WhatsApp call** from someone claiming to be customer service. I was instructed to download third-party apps as part of a refund process, which turned out to be a **scam**. Money was taken from my account, confirmed as fraud by my bank, and the incident has been reported to **Action Fraud**.

The lack of clear communication and poor safeguarding caused significant stress and financial loss. As a first-time customer, this experience has completely destroyed my trust. I would strongly urge others to be cautious.

Refund process and customer service very poor, I’m still waiting for my refund weeks after retuning the item and trying to speak to someone in customer services is horrendous, bot assistance going through the same thing over and over. Will never buy from again!

Re: DUX049658779 order placed 26/12. Attempted to amend order - not possible. Attempted to contact customer services - they don't give contact details on website. Tried to cancel order - no option to do this either. Evri attempted delivery of 1 parcel 31/12 which I refused to accept. I have screen shots of their confirmation that the parcel is being returned to vendor. 3/1 2nd parcel attempted delivery by Evri - refused acceptance as this order was unwanted. Screen shot of Evri confirming they are returning parcel to vendor. 6/1 Evri brought one of the parcels back again - refused by me. Screen shot of Evri confirming they are returning parcel to vendor. 8/1 Royal Mail attempted delivery of 1 parcel - refused by me & returned by Royal Mail. 9/1 Royal Mail brought the same parcel back - again! it was refused by me. I wrote a review on trust pilot a few days ago & received a reply from kitise regarding Royal Mail parcel with a returns label to attach to parcel which has never been in my possession. For clarity: 1 pair shoes, 1 bag(kitise) & 1 pair trousers was brought by 2 carriers on 5 occasions & refused by me since the order was unwanted. I have had no response to original review from Dorothy Perkins & no further response from Kitise.
Both Companies please note: none of the parcels were ever accepted by me nor physically handed to me. Evri supposedly returned 2 to Dorothy Perkins. Royal Mail are in possession of the Kitise parcel. There is no point in sending return labels via email since I have never taken possession of any of the parcels for an order which I could neither amend nor cancel online.
I have screenshots verifying that Evri have the parcels in their possession to return to sender & a screenshot from Royal Mail that no such parcel was delivered. I can add that having reviewed DBZ at companies house & having obtained their details at Dale Street in Manchester, I am now waiting for a response via this site since they have such disregard for their customers that there is no other means of contact.
I am requesting a full refund for the goods which have never left the couriers hands. £81 less postage.
Failure to respond and resolve this matter will result in a small claims action against said companies.
For the benefit of other poorly treated customers: you can file a small claims action on gov.uk.

This company is a disgrace.

Please give the option for 0 stars! Returned multiple items for 1 order, most of which I had to send seperately as they were from different brands. I have not had a refund for part of the order despite royal mail tracking proof and now the chatbot tells me that they wont help me as the return is over a month old!! So I'm £90 poorer thanks to this crap company.
Never again.