Great items it’s just a shame delivery and Customer service is bad. Ordered from them last week. 16kg flour, cereal and 2 x biscuits. Flour arrived without issue but the other items were n... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Great items it’s just a shame delivery and Customer service is bad. Ordered from them last week. 16kg flour, cereal and 2 x biscuits. Flour arrived without issue but the other items were n... Voir plus
L'entreprise a répondu
I received a message to say that the courier had tried to deliver my package but this wasn’t the case! However, the driver must have sent the message to the wrong person. The package turned up later... Voir plus
Superb product.. I'm wheat sensitive... but the spelt flour supplied from Doves farm (i buy a 25kg sack at a time) is superb and my stomach is able to handle the gluten structure of it. It has... Voir plus
Great flour, made very tasty loaves. I've used many varieties over the years and this is up there with the finest quality. Delivered quickly via DPD. Eco friendly packaging. No extra charge... Voir plus
We are UK based specialist flour millers and bakers, producing a range of organic flours, ancient grain flour, baking ingredients and biscuits for people who care about the quality and healthfulness of the food they eat and the world we live in. You can buy our products in a range of shops or directly from our website. We also have over 600 recipes you can follow. Doves Farm are also the owners of Freee Foods - specialising in Gluten Free products including flour, baking mixes, breakfast cereals, pasta and much more.
Salisbury Road, RG17 0AA, Hungerford, Royaume-Uni
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I received a message to say that the courier had tried to deliver my package but this wasn’t the case! However, the driver must have sent the message to the wrong person. The package turned up later in the day . The flour was as described.
Good company without frills
On time and helpful hardworking drivers.
What else can one say? Thanks
Superb product..
I'm wheat sensitive... but the spelt flour supplied from Doves farm (i buy a 25kg sack at a time) is superb and my stomach is able to handle the gluten structure of it.
It has encouraged me to bake all my own goods... Having real Pizza bases again after 15+ years of wheat free products is unbelievable!!!!
Thank you so much.
Great items it’s just a shame delivery and Customer service is bad.
Ordered from them last week. 16kg flour, cereal and 2 x biscuits. Flour arrived without issue but the other items were not delivered. Received an email from DPD to say delayed 2 days in a row.
Contacted DF but did not receive a response.
Finally my package arrived but was damaged and missing items.
Contacted DF but did not receive a response again…
It’s a shame as it good products, I was a repeat customer but won’t order again.

Réponse : Doves Farm Foods
Great flour, made very tasty loaves. I've used many varieties over the years and this is up there with the finest quality.
Delivered quickly via DPD. Eco friendly packaging.
No extra charge for delivery to Northern Ireland.
Highly recommended!
I enjoy eating the Doves Farm cereals, as they are GF, low on sugar & very tasty.
The product is just unique in goodness & its price and quality make it essential buying!
I enjoy using your flour and the family enjoy eating it. It doesn’t last long!
Great website which is easy to navigate. There's a brilliant selection of flour, to suit every use. I chose 3 interesting and unusual bread flours, as I plan to start baking my own bread again (by hand, not in a bread machine). I can literally get everything I need from flours, to yeast.
Everything arrived 48 hours after ordering, well packaged and in good condition in very attractive packaging.
The bags alone look lovely on the shelf. I liked the fact that there is a nice sized cardboard box with clean dry paper to keep everything in place for when it's in the hands of the courier. Flattened out and put back in the box, it'll go into my feed store for the little feral cat to sleep in on icy cold nights.
Had I read some of the reviews beforehand, it might have put me off ordering. However, when I read through them, and see people ranting and angry at the *courier*, yet leaving an undeserved bad reviews about Dove farms instead, I'm glad I didn't.
If I was Dove Farms, I'd be asking Google to remove the reviews not related to the business.
As it happens, the delivery driver was a smiling, friendly Portuguese man, who was delighted when I thanked him in Portuguese :-)
Great job Dove farms. I will be ordering again.
Use all the Heritage Flours and tried lots of the recipes, all have been great.
Spelt, Rye, Emmer and Einkorn are the only flour I use now.
Also all organic, not sprayed with glyphosate really important👍
Einkorn stockist that delivers flour quickly and cheaply
Apparently when I’ve paid £5 for delivery and the courier pretended to attempt delivery and then on the same day just left it at a drop off point 10 minutes drive from me, that’s totally fine by them. I’ve never had a courier just leave my package in a random place no where near my specified address before. What if I couldn’t drive?
They apparently considered their responsibility as a seller fulfilled.
I asked for a refund of the delivery cost having had to go out and get my order from a shop. They said no. Twice.
I hope that the £5 they saved was worth the loss of a customer for life because that’s a disgraceful attitude in my opinion. Especially when there are so many other options out there to choose from.

Réponse : Doves Farm Foods
28kg of flour was delivered to me last Friday, 26kg had an expiry date for April '26
Not impressed by this short dated experience & when I lifted the 25kg of flour, the bag ripped !
Contacted the company on Friday but no response 😕
A longer date would have been appreciated...

Réponse : Doves Farm Foods
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.