We were welcomed by Mel and she was very pleasant and helpful. I had seen the Tadley mattress online, and although I did try another one, it was the Tadley that I went for in the end. I am very please... Voir plus
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Lisez les avis des autres
Excellent service, delivered within 5 days and they also really helped me when i had an issue with my mattress after i did the 100 day guarantee, fair play can’t fault them
Staff were friendly, knowledgeable and helpful without being pushy. My daughter struggles with social anxiety but felt at ease throughout our browsing and purchase. There was an ample range of beds at... Voir plus
The delivery guys were very good. Super respectful and pleasant and efficient in putting our new bed together and explaining how the bed works. Unfortunately we didn’t get their names. The Dreams Staf... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Gallagher Retail Park, CF83 3NL, Caerphilly, Royaume-Uni
- 02920023901
4,9
Excellent
314 avis
Demande des avis aux clients
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Satisfied CustomerThe staff were very helpful when…
The staff were very helpful when choosing my new mattress .
27 juin 2026
Excellent service
Excellent service, delivered within 5 days and they also really helped me when i had an issue with my mattress after i did the 100 day guarantee, fair play can’t fault them
19 juin 2026
Fabulous
Delivery on time and Delivery driver keep us informed and was very helpful. Fabulous service 👏 well done 👏
21 juin 2026
We were welcomed by Mel and she was…
We were welcomed by Mel and she was very pleasant and helpful. I had seen the Tadley mattress online, and although I did try another one, it was the Tadley that I went for in the end. I am very pleased with it. I am disabled and it's a joy to sleep on a great mattress. The whole experience from first contact to the extremely pleasant, friendly delivery team. My husband has a Dreams mattress as well and he's equally happy with it. We would recommend Dreams to anyone.
13 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
"Seven years ago - not completely satisfied!
"Seven years ago, we bought a Sealy Posturepedic mattress from you and were highly satisfied. Unfortunately, this new purchase is a completely different experience. Not only was the price significantly higher than anticipated, but the mattress itself feels like an entirely different product. Additionally, there is a strong, lingering chemical smell—especially on the pillows—that still hasn't gone away. We expected better continuity in quality given our past experience."
13 juin 2026
Réponse de Dreams - Caerphilly
Good Morning, R I Mechanic
Thank you for taking the time to leave us your review and for speaking with me today.
We do offer an exchange on mattresses under our 100night comfort guarantee, I have sent you an email with what we had discussed and I look forward to speaking with you soon.
Kind Regards,
Faye
Caerphilly Store
The staff at the Caerphilly store were very helpful.
I ordered the wrong size mattress I rang the store and they sorted it out for me.
The delivery men were very good and helpful.
31 mai 2026
All round positive experience
Great staff in store who left us to wander until we asked for help. Good selection. Lovely delivery staff who kept me updated
24 mai 2026
Great product.
Great product.
Great sales team.
Great delivery service.
Could not find a single fault.
23 mai 2026
Bed delivered on time and put up…
Bed delivered on time and put up without any mess all rubbish taken very happy
9 mai 2026
Very Good Experience
I struggled to do an order online as the website was giving contradicting information and so I was connected to a Dreams Salesperson at the Caerphilly Store via the online link. This was very helpful as I managed to speak to an actual person who was able to answer my questions and help me complete my order over the phone.
3 mai 2026
Sold me the right bed
Sold me the right bed
Very helpfull Got what
Would say great service
4 avril 2026
Recent purchase of Tempura matress
Very helpful and knowledgeable staff who knew their product very well.
10 avril 2026
Everything went very smoothly
Everything went very smoothly. From placing the order to the delivery. My new mattress is very comfortable and my old mattress was disposed of for me. Excellent service
25 avril 2026
100% professional n empathetical n…
100% professional n empathetical n honest from seeing salelady to delivery men
13 avril 2026
Excellent customer service in store
Excellent customer service in store, followed by excellent service from the two delivery drivers. No problems, no dramas, delivered at the correct time too
11 avril 2026
Very happy customers ☺️
The experience right from ordering our new bed & mattress to the delivery people that delivered it we cannot fault it, really lovely people all the way through nothing was to much trouble 😊
12 avril 2026
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