Dreams - Plymouth Royal Parade Avis 

26
TrustScore 4.5 sur 5

4,7

4-6 Royal Parade, PL1 1DS Plymouth, GB


Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Very good attentive service, knowledge able shop assistant, we saw what we wanted and like, so ended up buying our mattress, no fuss with professionalism assistant. Would shop here again. Thankyou... Voir plus

Noté 5 sur 5 étoiles

We were very pleased with the way you dealt with us for our order to you Your delivery was on time and your staff were excellent Should the need arise again we would certainly come back to Drea... Voir plus

Noté 5 sur 5 étoiles

We were made to feel very comfortable and welcome when we walked into the store in Plymouth Royal Parade by Kirsty. She explained every thing to us and if we did not understand anything she was very p... Voir plus

Noté 5 sur 5 étoiles

Very helpful from the moment I made a telephone enquiry and on entering the shop. Helped me purchase a new mattress for my adjustable bed making sure I understood type required. Helped with with comfo... Voir plus


À propos de l'entreprise

  1. Magasin de lits
  2. Magasin de literie
  3. Magasin de meubles de chambre à coucher
  4. Magasin de matelas

Écrit par l'entreprise

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Écrit par l'entreprise

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Coordonnées de contact

  • 4-6 Royal Parade, PL1 1DS, Plymouth, Royaume-Uni

  • 01752228501

4,7

Excellent

TrustScore 4.5 sur 5

26 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(26)

14 501 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good attentive service

Very good attentive service, knowledge able shop assistant, we saw what we wanted and like, so ended up buying our mattress, no fuss with professionalism assistant. Would shop here again. Thankyou very much.

5 septembre 2026
Noté 5 sur 5 étoiles

We were made to feel very comfortable…

We were made to feel very comfortable and welcome when we walked into the store in Plymouth Royal Parade by Kirsty. She explained every thing to us and if we did not understand anything she was very patient and explained a second time, she was very knowledgable about the products we were looking at and made a very good cup of tea.

27 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

Divan bed base…

I had been looking for a divan bed base with castor wheels on line. What I was finding was Ottoman bed base which was not suitable for me because I am elderly and lifting would have been a challenge. Thankfully Dreams had exactly what I was looking for and in a range of beautiful colours

12 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Lovely staff

Very helpful from the moment I made a telephone enquiry and on entering the shop. Helped me purchase a new mattress for my adjustable bed making sure I understood type required. Helped with with comfort and giving pillows to assist. Paul was very friendly and made me feel relaxed. I purchase a tempur mattress and awaiting delivery and collection of old mattress.

14 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Brilliant! From start to finish

Excellent customer service form the moment I called to make my order. Paul was so helpful and the guys who delivered and set up my bed were excellent. Very quick and very tidy. Overall brilliant experience.

14 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

First visit to a Dreams store

First visit to a Dreams store, and it was a delight. Really helpful staff - with great patience as we looked at so many options. The sleep machine was really helpful in helping us choose a mattress. Highly recommended - we will certainly use this when looking for future bed requirements.

11 mars 2022
Avis spontané
Noté 1 sur 5 étoiles

Out of stock and order replaced with a matress that was not like-for-like

I was extremely well advised about which matress to buy in the store. However, the week before we were due to get the matress delivered, I had a text from central customer services to say that the matress we had ordered was no longer available. I went into the store immediately and was advised by a different salesperson on a 'like for like' purchase, but when I finally slept on it, I thought it felt firmer than the one ordered. So, because I didn't get back within the month for an exchange, I'm now in the unfortunate position of looking at quality matress toppers for £160 because I am sleeping on a firm rather than a medium matress. I didn't realise I had a month to decide - this should be made clearer as we were very busy finishing our house off through that month.

16 février 2022
Avis spontané
Logo de Dreams - Plymouth Royal Parade

Réponse de Dreams - Plymouth Royal Parade

Good morning Tessa

Thanks for leaving us your review. We are sorry to hear of the issues raised in your feedback.
Happy I was able to speak to you earlier to discuss this and glad that you are happy with the resolution in place to resolve matters for you.
I have emailed you separately with a summary of what we discussed and this also contains my direct details.
Kindly let me know if I can help with anything else and I can look into for you.

Many thanks

Stephen

Noté 5 sur 5 étoiles

all was good

all was good, i think i already replied on TP though..... cant remeber the sales lady name but she was very helpful, delivery was as planned and the delivery guys were helpful, mattress and frame was put up by me...very easy and all bits were supplied. all good and has had its firsts sleepover guests...who said it was a very comfy mattress. thanks oh i also saved over £400 via the NYE sales .

12 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Lodge Ottoman Double Bed

Purchased the Lodge Ottoman double bed. Easy to order online, arrived exactly when they said it would. It was straightforward to put together and is a lovely bed. Storage space is great. Excellent service all round. Thrilled to bits with the purchase and service.

7 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

First class service from the minute we…

First class service from the minute we entered the showroom.
The insight regarding our sleeping habits and the best type of mattress for us was really impressive.
Very happy with our purchase, changed our lives, now sleeping like a baby 👶

4 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Finally, the best nights sleep in years.

I had a fantastic experience with Dreams. The Sales team were absolutely brilliant. They were very knowledgeable about all of the products I was interested in, as well as recommending me, an even greater variety of beds and mattresses.

Even when the system was being slow for payment, the girls were so patient and friendly while I sorted out the issues with the bank.

Delivery was extremely quick, and the installation of the bed frame was also met with friendly staff and excellent customer service.

I'm thrilled with the bed. I'm finally getting a great nights sleep and my back feels so much better with the extra firm mattress.

I will definitely be recommending dreams to anyone who is looking for a high quality bed in the future.

4 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended

Buying from Dreams was an excellent experience - I went in for a mattress, and the service was above-and-beyond in helping us pick out the correct mattress for us, new pillows and ensuring a timely and stress-free delivery. Excellent value for money, and the mattress has been one of the most comfortable I've ever slept on so far - I'm confident we'll be sleeping on for years to come.

29 décembre 2021
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus