Excellent customer service , staff friendly and helpful .After placing my order I was kept up to date with the delivery and it arrived on time as expected.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and car... Voir plus
We had fantastic service from Shaz in the Solihull shop 4 days ago who couldn't do enough.. the mattress was delivered today by Bob and Joddy who were the epitome of fantastic customer service... It... Voir plus
Very efficient service. And an instantly comfortable bed on delivery - delivery service very good too. The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Solihull Retail Park, B90 4LD, Solihull, Royaume-Uni
- 01213683946
4,8
Excellent
345 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bridie was on hand to answer any…
Bridie was on hand to answer any questions, great customer service
Thanks
10 mai 2026
Excellent customer service
Excellent customer service , staff friendly and helpful .After placing my order I was kept up to date with the delivery and it arrived on time as expected.
3 juillet 2026
Great service in store delivery date…
Great service in store delivery date agreed no issues paid for delivery / assembly fantastic worth the money lovely bed great communication from company and delivery drivers on the day
11 juin 2026
Helpful sales lady [Shazia] not pushy
Helpful sales lady [Shazia] not pushy, just helpful
20 juin 2026
Prompt and no fuss delivery
Prompt and no fuss delivery. Good service all round and enjoying my new bed.
20 juin 2026
Very helpful staff. Quality product
Very helpful staff. No pressure sales. Good advice. Qualty and comfortable mattress. Good service and delivery options
10 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
HORRENDOUS bed Tv not working costing…
HORRENDOUS bed Tv not working costing £3000 seriously
31 mai 2026
Réponse de Dreams - Solihull
Good Afternoon, K D
Thank you for taking the time to leave us your review.
I’m very sorry to hear that you’re experiencing an issue with your TV bedframe. I can see you’ve spoken with a member of our customer service team today, who has confirmed that we are working to have this matter resolved for you as quickly as possible.
If you do have any further questions please get back to us.
Kind Regards,
Faye
Good experience all round…
Good Customer Service inside the store when purchasing bed… Delivery on time and kept updated… Bed and head board all set up nicely in room of our choice… Could not fault the service….
29 mai 2026
Very pleased with my purchase
Very pleased with my purchase of an ottoman bed and mattress. Great service when we went in to order and equally good service when it was delivered
8 mai 2026
Well designed and manufactured bed
Well designed and manufactured bed. Relatively easy to assemble, but needs two people.
3 mai 2026
Listened very well to what I wanted and…
Listened very well to what I wanted and were very professional and knowledgeable. Natalie was brilliant! She took the time and didn’t rush my decision. The bed and mattress are amazing and I have been having some good sleep.
27 mars 2026
Ordering and delivery were was quick…
Ordering and delivery were was quick and very efficient. It’s exactly as it was described and discussed over the phone. Really delighted with it
20 avril 2026
Good experience all round
From start to finish a good experience, everyone helpful and informative. Would definitely recommend.
18 avril 2026
Overall a good experience
Delivery was ahead of time estimated, respectful of property, put together 2 beds as requested to do. Really nice chaps that came. Store service was very good also, knowledgeable staff, no pressure sales.
12 avril 2026
Amazing nice to see customer service still exists somewhere
We purchased a bed in December 2025, the shop staff were amazing, took myself & husband around the shop, put us on sleep match mattress finder a great experience, found a mattress & a ottoman bed we thought was great, the delivery guys were fantastic & insistedon putting their orange shoe covers even though I had said not to worry, put the bed together, cleaned up all packaging & were so nice too.
Come Feb / March realisation hit the fixed bedside cabinets were too close to the mattress & making the bed was so painful (I suffer with server arthritis) I called the shop we purchased from Solihull Retail Park in Shirley & because we were outside of the return date they gave us the head office telephone number which I called explained everything & they were fantastic, they sent us to the shop we purchased it from to pick another bed (ottoman again as they are great space savers) but this time no bedside cabinets, they dismantled the original bed took it away, assembled the new one ( guys fantastic again) removed all packaging again too then a week or so later we received a refund from dreams into our bank as the 2nd bed was cheaper, I mean how fantastic is that customer service...... Great company & all staff too.😀
16 mars 2026
Avis spontané
The staff member
The staff member, was polite, and very efficient. She was lovely. The bed and pillows, were delivered on time and with care. My husband and I are sleeping so much better. We thank you so much.
5 avril 2026
Helpful staff, Nice and comfortable bed,
I thank the members of staff, for helping me to choose the right mattress and base. I wasn't exactly sure at first what I was looking for, having slept on an old mattress for years, but with the help of staff, I chose the right mattress and base for my sciatica. It's such a relief. Also got free pillows, duvet, and mattress protector with the offer, so all in all, I'm very pleased
22 mars 2026
Dreams Are The Best!
From the moment we stepped into our Dreams store, we enjoyed a marvellous experience. We were greeted and made welcome. We saw all the different types of mattresses; we tested Dreams’ analysis system and were then shown all the range of mattresses which are suitable for us. It was easy to choose our mattress which we’re delighted with. We’re sleeping so well now. Thank you.
22 mars 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.