Disappointed that the bed I liked on the website wasn't available in the size I wanted. I didn't realise that the bed I bought was not suitable for my preferred flat sheets and blankets, as it is not... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Enterprise Retail Park, Llansamlet, SA7 9RF Swansea, GB
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Lisez les avis des autres
Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you... Voir plus
Susan welcomed us the moment we walked through the door in a non intrusive manner, introduced us to the sleep match machine and then showed us around the mattresses the machine recommended, answer... Voir plus
It was a pleasurable experience at Dreams, Llansamlet, looking for the right bed to ensure good sleep with good support. The 'test' bed that does a composite map of your body shape and sleep posture i... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF, Swansea, Royaume-Uni
- 01792981767
4,8
Excellent
187 avis
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The team that delivered made it look…
The team that delivered made it look easy.
Lovely comfy bed
21 juin 2026
Ex service in the shop
Ex service in the shop . Very pleased eith product. Not had one bad nights sleep since purchase.
14 juin 2026
When we were in the store
When we were in the store, Yvonne served us. She was extremely professional but still had time be respectful at all times. She is an asset to your company. She informed us when to expect delivery and how it is done.
When the delivery came the two men were very good at what they do.
22 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Not what I expected
Disappointed that the bed I liked on the website wasn't available in the size I wanted. I didn't realise that the bed I bought was not suitable for my preferred flat sheets and blankets, as it is not possible to tuck bedding in. The mattress is comfortable and supportive but far too heavy for me to turn. The salesman was helpful and patient.
4 mai 2026
Réponse de Dreams - Swansea
Good afternoon Susan
Thank you for your recent review.
I am sorry to hear of your dissatisfaction with part of your order
We have attempted to contact you today and look forward to hearing from you so we can discuss this further.
Kind Regards,
Nick
Great service & help provided by staff
Great service & help provided by staff. Liked the Sleepmatch option which helped in choosing the right mattress
27 avril 2026
Avis spontané
The over all experience was good the…
The over all experience was good the shop assistant was very patient and helpful.. and the same with the delivery man Happy and helpful
28 avril 2026
Great product and superb service
8 avril 2026
Fantastic Service and Products
From the moment we walked through the door of the Swansea branch, the service was impeccable. The Sales Person Yvonne was very good. Infact, excellent at her job. She was professional, cheerful, friendly, soft spoken and very knowledgeable about the products. She helped us understand the measurements of the mattress and bed so we can check when we get back home. We tried the Dreams sleepmatch machine where we laid down to check what is best for us. That machine was good. It made it easier for us to choose from the recommendations. We tried the all recommended mattress. Yvonne was patient and made sure we checked all we needed. We got pillows that was as good as the mattress and mattress cover too. Yvonne offered us a drink and served it to us. It was an amazing experience. I was once a customer service representative, so I know a good one when I see one. Overall, the service was 100% fantastic and the products are amazingly good. Thanks for making it easy for us to get a great choice.
2 mars 2026
Avis spontané
Ian was fantastic
Went into dreams looking for a new mattress, Ian helped me out and was very kind, helpful and assisted me in finding exactly what I was looking for. Big respect for Ian for being a model employee
8 février 2026
Avis spontané
From my initial order of a new mattress…
From my initial order of a new mattress to the actual delivery, my experiences were excellent. The delivery man was friendly and placed the mattress in the room specified. The mattress itself is very good, a little firm, but I like that!
26 janvier 2026
Knowledgeable and friendly staff
Friendly, helpful staff with a solid understanding of how to select the best bed and mattress. We liked their non-pushy approach with a great balance of information and time to think. There was a great selection of bed styles and mattresses competitively priced.
18 janvier 2026
Excellent efficient service and…
Excellent efficient service and fabulous mattress, cannot fault.
6 décembre 2025
New mattress
We went on the bed to see what mattress we needed and that is what we had. No complaints here.
10 janvier 2026
I went in store to buy a new mattress…
I went in store to buy a new mattress and bed frame and was a bit unsure where to start. The lady working there who helped me was extremely knowledgeable and found me the comfiest mattress and beautiful bed frame which is perfect for me. Thank you!!
7 janvier 2026
Helpful knowledgable advice and a great…
Helpful knowledgable advice and a great sale price adjustable bed mattresses and pillows bought
3 janvier 2026
Avis spontané
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