Dreams - WorcesterAvis 

I visited Dreams Worcester to purchase a mattress with urgency as I needed to move to a new location in difficult circumstances. I would not go to Dreams again myself because what was promised to me by the sales person in the store hasn't been delivered. The sales person was helpful, explained things to me e.g. order and delivery details and it was fine on the day. I was advised that I could pay off my balance anytime before the delivery date (4th July) so I anticipated paying this balance on Monday 29th June. I have had a demanding call today to chase payment and been advised I HAVE to pay today and if I don't the mattress will have to be delivered on the 8th July leaving me with nothing. Due to my circumstances and awaiting my salary payment, I had hoped Dreams would be kind and accept payment on Monday 29th given I had not been told this in store (this is still 5 days pre delivery!). They will not budge on this and accept they made an error on the day in respect of information given and I now have to quickly find the balance to pay today. I am so disappointed to say the least that following an error made by them, they will not make it right and therefore I will in future vote with my feet and not purchase from Dreams. What has happened to "customer service"!

The next day - After leaving this review, I have had a call from the Senior Customer First Specialist who listened to my feedback as per the review and understood the situation. Whilst the experience itself was not great, I appreciate the prompt follow up and promise that this will be constructively communicated to the store to ensure process is followed for future customers. Thank you

Excellent mattress. Great care taken by the staff member in selecting the correct type of mattress. All communication was very good and correct. Delivery stalk were superb with nothing too much trouble.

Good service and knowledge in the store and delivery very good

The best shop for good mattress thank you services very good

Friendly service with a smile! Knowledgable staff and great manager. Thank you!

Service was excellent, delivery was on time and expertly done and bed is better than I hoped for.

Very nice people

staff - service

It’s just what I wanted and certainly not disappointed

Due to the friendliness that you receive when you enter the store and the perlitnes during your visit and the help that you get when deciding which mattress you buying.

Excellent service, great matress, good delivery service too

I have already cimpleted one response. Service in shop excellent and so was delivery.

Great service
Very professional
Very informative
Listened to our needs
Excellent quality product in

Everything was very good bed is lovely fitting was great the only thing that was a problem was bed was to big for room

Great service brilliant

I knew I needed a soft mattress, Dreams was the second shop I visited. The matress felt right when I tried it. The price was very attractive. Sales staff were very warm and professional, assurances re after-sales care and support very positive.
Delivery on time and polite.
Most importantly - I'm delighted with my improved sleeping!

In store we were greeted by Eloisa, we told her what we were looking for, and she showed us a selection of bedframes that met our needs, she answered our questions, immediately and without hesitation. When we decided on the bedframe we wanted, we proceeded to her desk to complete the order. She offered us drinks, which we accepted, then we continued to complete the order, again Eloisa explained every step clearly and precisely showing us the monitor screen so we could check each item of the order was correct. We selected a delivery date, and completed the payment. The experience was straightforward and pleasant. Just the same as the last time we got something from this store about a year ago.