Realmente no muy contentos con el…
Realmente no muy contentos con el servicio en este lugar. Hicimos una reserva para el restaurante y sólo llegar al sitio comenzaron los inconvenientes. Cuatro personas para comer y una de ellas, quien conducía nos dejó en el lugar y se fue a buscar parking porque el lugar estaba "lleno"
Teníamos la reserva a la 1 30 PM y con la preocupación de perder la reserva nos acomodamos tres personas en la mesa. Más de una hora para conseguir un parking. Las personas del restaurante indicaron un lugar para dejar el carro pero ese lugar era prohibido para dejar carros. En el ajetreo de buscar parking la conductora se encontró con otras familias con el mismo inconveniente. Todos buscando parking porque el lugar estaba "lleno". Al final nos reunimos los cuatro para comer una hora más tarde. Claro con los más de 30 grados de temperatura buscando parking ya estábamos estresados. Comimos y luego pagamos la factura no sin antes hacerles saber que no tuvimos ninguna ayuda desde Dreamsea. La camarera solo se excusaba diciendo que había preferencia para la gente que se hospedaba en ese lugar. Y espacio si que había. Pero claro ningún tipo de ayuda. Y entonces nosotros que hicimos reserva, comimos y pagamos la factura, no somos clientes? Ese es el trato que se merecen los clientes. Dreamsea creo que por lo menos un mejor trato al cliente y mejor información hubiera bastado. Si nos dicen por teléfono cuando hicimos la reserva no hay parking nosotros nos la hubiéramos arreglado y hubiéramos evitado la pérdida de tiempo y el estress del que salimos de su lugar.
Not very happy with the service at this place. We made a booking for the restaurant and only arriving to this place we started experiencing problems. Four people to eat and one of them, who was driving, left us at the place and went to look for parking because the place was "full"
We had a booking at 1:30 PM and with the concern of losing the table, we went to the restaurant. The driver had to go and find a parking More than an hour to find a place in the area for parking the car. Dreamsea people indicated a place to leave the car but that place was forbidden. Wrong indications. In the hustle and bustle of looking for parking, the driver met other families with the same problem. Everyone looking for parking because the place was "full". In the end, the four of us met for lunch an hour later. Of course with more than 30 degrees of temperature looking for parking we were already stressed. We ate and then paid the bill but not before letting them know that we were not happy with Dreamsea because the poor customer service. The waitress only excused herself by saying that there was a preference for the people who were staying in that place. Because they had empty places for parking on site. But of course no any help. We made a reservation, ate and paid the bill, aren't we Dreamsea customers? That is the treatment that any customers deserve. Dreamsea I think that at least better customer service and better information would have been enough. If they informed us by phone when we made the reservation that there was no parking, we would have fixed it and we would have avoided wasting time and the stress for the driver looking for parking and rest of people sitting in the table unable to order waiting our friend. Unacceptable.