Really great service from Drivalia! RK was very friendly, helpful, and made the whole car rental process easy and stress-free. Everything went smoothly, and we had a great experience. Thanks, RK,... Voir plus
Établissement
Changer d'établissementKarl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ BELFAST, NORTH IRELAND, GB
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Lisez les avis des autres
I was in the Belfast International branch. The customer service was amazing. Very polite, helpful and listened to my (high) demands patiently. I dealt with RK great guy to deal with. Will definitely r... Voir plus
Excellent service and value for money. Rented car for 4 days. Was picked up by shuttle 5 mins after phoning. The process at pick up was straightforward, quick and the staff member (RG) friendly a... Voir plus
L'entreprise a répondu
Very expensive extra charges were applied after booking. My own fault though for not reading all the small print. First a £150 excess charge non refundable. Then a £72 charge for going over the border... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Drivalia UK - BELFAST INTL AIRPORT
Écrit par l'entreprise
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Coordonnées de contact
Karl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ, BELFAST, NORTH IRELAND, Royaume-Uni
- 028 9244 8755
4,3
Excellent
438 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Overall good service and RK help was…
Overall good service and RK was very helpful and professional ☺️
17 septembre 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service and value for money
Excellent service and value for money. Rented car for 4 days. Was picked up by shuttle 5 mins after phoning.
The process at pick up was straightforward, quick and the staff member (RG) friendly and professional.
The car was new and was a pleasure to drive.
The return process was equally as efficient and the shuttle back to the airport was immediate.
Great staff, great value and great service.
I look forward to using this company again.
19 septembre 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very fast service upon collecting the…
Very fast service upon collecting the car, Ric & AJ very helpful and also provided a free upgrade as a better car was available 👍🏼
19 septembre 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience
Great experience, the shuttle picked us up and dropped off. Would 100% recommend it . RK & AJ was super helpful.
19 septembre 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AJ was super helpful and brilliant…
AJ was super helpful and brilliant experiance
18 septembre 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Car hire for two days in August 2026
Car hire for two days in August 2026, Belfast International Airport. Booked through Easyjet. This company are not at the airport - they are a couple of miles away, they will send a van to pick you up from the car-park after you phone them. The booking-in procedure was okay, the company required a £1500 deposit on credit card in case of damage, the car allocated was a 3 year old MG. My return flight was after 5pm and the office is open traditional office hours so would be closed when I was returning the car, so was given a taxi firm number so I could get to the airport....seriously - from a car-hire company servicing an international airport. After three weeks I had to contact the branch to ask them to release the pre-authorised deposit of £1500 on my credit card - I used to have to do this 30 years ago....the car-hire was cheap if you can accommodate the inconvenient factors.
23 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Awful service
Awful service. They are using Booking.com policies to cancel delayed collection so they charge 3 times the price and give you what car they have available. I'd expect much more from a company than hide and not take responsibility. Also, when I complaint I was dismissed that they are nothing they can do. Again, not listening properly or trying to be acocunable!
24 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
AJ was really helpful and friendly
AJ was really helpful and friendly. He made the whole process quick and easy. Will definitely recommend this company. Thank you AJ
31 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AJ was very helpful and informative
AJ was very helpful and informative. The pick up process was very straight forward and swift as well as enjoyable.
26 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service and helpful friendly…
Great service and helpful friendly staff especially AJ. Gave easy to follow instructions for the shuttle bus. Car was exactly as described and perfectly clean. Would definitely recommended this branch.
26 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Poor
Poor. We dealt with a person named Aaron Livingstone. He was not unpleasant but very pushy regarding paying an extra fee to reduce the excess, should there be any damage to the car. He also immediately attempted to upgrade us to a larger, more expensive car saying that we had a lot of luggage ( We declined and he then gave the car that we had booked to another customer in order to keep us waiting as we didn't oblige - when we saw the car, everything fitted in nicely so clearly the larger car was not needed). We declined the insurance fee but he used fear tactics to attempt to entice us into purchasing an extortionate add-on. Fortunately, we followed him around while he took photos of the car and ensured we took the same photos. When dropping the car back, we sadly had to deal with the same person. He immediately told us that 'something had flagged' which we knew was an attempt to extort extra money from us (as we were VERY careful and KNEW that no damage had been caused, so this proves that their tactics were underhand). Fortunately, we showed him the photos we took and then he proceeded to inform us that all was well. I will NEVER use this company again (All people reading this please stick to the reputable companies such as HERTZ etc).
20 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Wow what a delightful experience
Wow what a delightful experience, hiring a car from this company. Special thanks to AJ. Always goes the extra mile to ensure that we are looked after and always with a smile. Highly recommend. 😊
25 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AJ was extremely helpful
AJ was extremely helpful, very professional and explained everything precisely. Very personable service.
21 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent customer service especially…
Excellent customer service especially AJ was awesome.
Absolutely amazing to chat with, helped a lot
12 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Nick was fabulous when picking up the…
Nick was fabulous when picking up the car, very welcoming and informative. Would definitely recommend. 😊
12 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The staff Alan and rohit made the…
The staff Alan and rohit made the process easy and smooth and Nick the manager was great helped us, the car was great we loved the drive and the experience
11 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rohit and Alan both are great,
Rohit and Alan both are great,, would definitely recommend Drivalia Belfast
11 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Undisclosed charges added £274 to our car hire, no clarity from booking to desk
Booked via easyJet/CarTrawler for a family wedding trip to Belfast. At the Drivalia desk we got hit with two charges we weren't properly told about: £202.18 because we didn't have a credit card (only a debit card), and £72.01 for crossing from Northern Ireland into the Republic of Ireland, which was never mentioned at booking.
The credit card requirement was buried as one vague line in a long confirmation email ("a credit card... for deposit purposes") five months before travel. It only became clear it was mandatory, and that a debit card would be refused outright, in a reminder email 4 days before pickup. By then it was too late to sort out. The cross border charge wasn't disclosed anywhere before we got to the desk.
We weren't the only ones either. Three other families travelling for the same wedding were caught out by the exact same credit card issue on the same day. Looking at other reviews here, this seems to be a recurring pattern rather than a one off mistake.
It turned what should have been a straightforward pickup into a stressful, expensive start to an important trip.
If you're booking with Drivalia, read every line of every email closely, and call ahead to confirm exactly what card and documents you need. Don't just rely on the booking confirmation.
If you paid by debit card, ask your bank about a chargeback. If it's not resolved, small claims (MCOL) is an option for amounts like this.
7 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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