Really great service from Drivalia! RK was very friendly, helpful, and made the whole car rental process easy and stress-free. Everything went smoothly, and we had a great experience. Thanks, RK,... Voir plus
Établissement
Changer d'établissementKarl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ BELFAST, NORTH IRELAND, GB
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Lisez les avis des autres
I was in the Belfast International branch. The customer service was amazing. Very polite, helpful and listened to my (high) demands patiently. I dealt with RK great guy to deal with. Will definitely r... Voir plus
Excellent service and value for money. Rented car for 4 days. Was picked up by shuttle 5 mins after phoning. The process at pick up was straightforward, quick and the staff member (RG) friendly a... Voir plus
L'entreprise a répondu
Very expensive extra charges were applied after booking. My own fault though for not reading all the small print. First a £150 excess charge non refundable. Then a £72 charge for going over the border... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Drivalia UK - BELFAST INTL AIRPORT
Écrit par l'entreprise
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Coordonnées de contact
Karl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ, BELFAST, NORTH IRELAND, Royaume-Uni
- 028 9244 8755
4,3
Excellent
438 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Scam scam scam
Scam scam scam, 16% of their customers leave a 1star review. All is ok until something goes wrong. High pressure to take their insurance £32 to hire the car £180 for their insurance if you don’t pay it they do everything they can to stop you having a car. That insurance would cost you about £60 if bought elsewhere. Manager is a weasel and rang head office and told them I lied about not having any points. READ the bad reviews here and on Google, they often say they are a company with high pressure to take insurance and if you don’t you get the worst car or fined for scratches you didn’t do. Read the bad reviews not the good ones. Hope the weasel who lies whilst calling people liars gets to see this. Now laugh at their automated reply that makes it sound like they care.
7 février 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great experience as ever we always use…
Great experience as ever we always use this company big thanks to RK for all his help. highly recommend five star
7 février 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Nice and easy
Nice and easy, got a free upgrade too. brilliant service by RK
6 février 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
RK was great and gave us a free upgrade.
RK was great and gave us a free upgrade.
6 février 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fabulous service by RK!
31 janvier 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Prompt pick up from airport
Prompt pick up from airport, all options clearly explained by R.K, car was upgraded for free and we had a chance to inspect before leaving
30 janvier 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Great service. Speedy and prompt pickup from the airport and quickly sorted with a car once at the place. Unlimited miles which was great.
19 janvier 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fantastic service from Nick
20 janvier 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Company replied to my complaint and…
Company replied to my complaint and simply said bad luck, your flight was delayed. No apology, no compensation just hard luck. Non existent service simply reinforced by their response.
10 janvier 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Never use this company
Car went into limp mode (wouldn’t go over 19mph). The manager advised I just drove it regardless along a busy A road.
The wait for the recovery service took too long so I missed my flight. Drivalia . took no responsibility and said it was due to user error, they refused to recompense the expense of the additional flight or additional insurance I had taken with them.
Car engineers I have consulted have advised me that limp mode indicates a serious problem that must be investigated and that I could not have accidentally put the car into limp mode myself .
As less experienced driver may have followed the manager’s advice and driven a car limited to 19mph potentially with catastrophic consequences. I will never use this irresponsible company again.
9 novembre 2025
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Wow!! Incredible!! So impressed with the two gentlemen who supported us this morning! Nick was incredibly kind and helpful…
Nick was incredibly kind and helpful this morning and helped us patiently through every step - what a lovely place to walk into!
17 janvier 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Incredibly helpful team
Incredibly helpful team. Nick went above and beyond to help us would strongly recommend
17 janvier 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid with a barge pole
I had reserved a car for 14:00 hrs as my scheduled arrival time was 13:15 (hand baggage only). My flight was delayed and when I contacted Drivalia at 14:07 hrs I was informed that my booking had been cancelled by them and that their shuttle bus stopped at 14:00 hrs. So I was stranded at Belfast International Airport and left to swing. Appalling non service.
10 janvier 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Amazing Customer Service!
Our flight was delayed arriving into Belfast international, we called the Drivalia desk as soon as I knew and Nick very kindly kept open until we arrived and we were able to rent the car that we really needed or we would have been stranded or paying ridiculous amounts for a taxi from the airport. The Service here is unmatched and customer service was excellent! We will be back to Drivalia every time, thank you!
2 janvier 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service from Nick
Excellent service from Nick, gave us a lovely car and gave good advice about different insurance options. Would recommend.
29 décembre 2025
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
R.K was a great help
R.K was a great help, very friendly and made it very straight forward to get a rental car! Thankyou
26 décembre 2025
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
R.K professional
R.K polite, helpful. Explained every detail to help us set off on our journey!
Thank you!
23 décembre 2025
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
RK was super helpful
RK was super helpful. The shuttle service was really straightforward.
20 décembre 2025
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great Service
Great shuttle service, quick and efficient. Really good service from R.K on the desk. Would definitely recommend
19 décembre 2025
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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