Drivalia UK - BIRMINGHAM INTL AIRPORT Avis 

Made us wait 25 minutes to be picked up, then when we got there there were terms that were not transparent enough in my view, so they said i would have to pay 50 pounds a day extra, i said no way to this and cancelled the car. No refund or anything. Also the man behind the counter wouldn’t call me a taxi to take us back to the main terminal so we had to walk along a busy road. I wouldn’t touch this place with a barge pole you have been warned

When travelling back to the UK, I always use these guys, it’s great that you also collect points if you create an account, always chat with them before booking to get the best deal on the full relax insurance

I went to Drivalia because I had been let down badly by another rental company. The gentleman who dealt with me in the Drivalia reception was friendly and completed my rental paperwork and payment quickly. The car I received was far superior to the one I thought I was getting. When I returned the car, I drove it into the garage and it was inspected before I left without any issues. The gentleman who had completed my original paperwork saw me and asked if I had enjoyed the car. I thanked him for the upgrade he had given me. The shuttle from and to Birmingham airport was short and I did not have to wait more than a few minutes to be transported. In all, my experience was excellent and I would recommend Drivalia to anyone. I will certainly use their services in the future. I’m a firm believer of treat someone how you would like to be treated. I was polite and pleasant to the person in the office and to the shuttle bus driver. In return they were the same to me. Keep up the good work lads.

Andrew helped us out and answered all of our questions. Helpful lad.

Good service

Booking collection hand over all seamless
Friendly helpful staff

Great service as always and quick pick up. Good guys onsite to who offer you the best deal

I recently used Drivalia for a car hire and overall had a good experience. The booking process was straightforward, the car was clean and in good condition, and the staff were helpful and professional.

Collection and return were reasonably smooth, and the vehicle suited our needs well. The pricing was competitive compared with some other car hire companies, although it’s worth checking the terms and conditions carefully for any additional charges or insurance options.

Overall, I would consider using Drivalia again and would recommend them to anyone looking for a reasonably priced car hire service.

Booked and confirmed days in advance. Happy to take the payment. Sent confirmation through to confirm booking. Turn up 10 minutes before collection to be told there’s no cars available. Although people were still coming into branch and being allocated cars. I had to get a taxi to the collection point and had to get a taxi home. No prior phone call to say no cars available prior to pick up. Absolute disgrace. I then ask for a refund to be told I’ll get it in 5-7 working days. Brilliant so I’m now out of pocket and need to make another booking via a different company. Due to it being last minute I now have to pay a premium via a different company.

Met with Andrew, branch manager for Birmingham Airport branch.....and how refreshing to deal with someone with both good customer service and common sense! We had a pre paid reservation, which we ended up not needing due to circumstances outside our control. Andrew didn't have to, but went above and beyond to do what he could to make the best out of the situation we were in. We hire from these guys often and will continue to do so. Thank you Andrew. A credit to Drivalia.

Rented car in Birmingham from Andrew. Was very helpful in picking us up and getting sorted quickly. Missed our original window so that car was gone but Andrew sorted us out quickly.
No issues on returning car. Found company good.

We had a great experience with Andrew at the Birmingham Drivalia- very nice & helpful 🤗

⭐ 1/5 — Avoid like the plague!

Cheap prices are just there to get you through the door, then they try to whack you with their ridiculously overpriced insurance.

If you refuse their insurance, suddenly you’re expected to jump through hoops — two proofs of address, flight numbers, DVLA reference codes and goodness knows what else.

It feels deliberately designed to make taking the cheap advertised price as difficult as possible so you end up paying for their insurance.

What looks like a bargain quickly turns into a rip-off. I definitely wouldn’t use them again.
And the guy behind the counter was genuinely rude to everyone in the Q if they dare question him.

FUN UPDATE - they've ignored my support ticket and just closed it without answer. They answered IMMEDIATELY to a public negative review though.

Again, DO NOT RENT FROM THEM. Awful experience. Blatant fraud and lies. Absolutely useless to deal with. They blame customers for pre-existing scratches, or non existent dents as a money making tactic and it's so infuriating.

I rented a car for 2 days. When collecting the car, I was pressured into signing for the car without seeing the physical car. I was told, "We've emailed you the car report. You don't need to see it to sign for it".
I disagreed and was told, "just sign it, and take a video of the car when you go out to the shed. The timestamp will sort everything out. Then take another video when you return the car."
I go out and the car has lots of small scratches and the wheels are wrecked. I carefully take a video of the whole car, and use it for 2 days.

I return the car. I take another video of the whole car.
Later that day, I get a report saying I have caused 3 pieces of damage amounting to £1000 worth of damage and they take the money from my credit card instantly.

1 scratch had already been on the car, but not in their first report. It's visible in the first and second videos. The videos are timestamped and the first one is obviously in their garage/shed.

The second dent isn't visible in either of my videos or the photo they use.

The third scratch they report does not have any supporting photographs. The only place they specify the location is on the diagram of the car, but there is not photographic evidence of it so I can't even check if it was there before or after.

I call the office, they ask for the videos. I email them the videos. I then hear nothing - no email, no call, for 14 days. I keep calling but am told only the manager can deal with it. No, he's not in. Oh he's out again today. Now he's working from home and can't do anything. No they can't do anything about it.

I contact their customer service office. I am told the manager only has to talk to me by day 14. He still hasn't contacted me.

Amaan was wonderful from start to finish he went the extra mile by showing me the controls on the vehicle. What a great gentleman.

I would strongly advise anyone hiring from Drivalia at Birmingham Airport to take a full, detailed video of the vehicle before driving away.

We collected our van at around 10pm. The member of staff was clearly looking to close up and we were directed through the building and out the back, where the van was simply pointed out to us in the dark. There was no proper walk-around with us and obviously very limited opportunity to inspect minor marks in those conditions.

Fortunately, once it was daylight, my wife took a video walking around the vehicle.

When we returned the van, staff spent a considerable amount of time inspecting it and eventually identified an absolutely tiny hairline mark on the front left, approximately an inch long, barely the width of a hair and not even appearing to break the paint. We were then told we would be charged £450 for this.

Thankfully, we checked my wife's original video and the exact mark was clearly visible when we received the vehicle. Once we showed them the evidence, the charge was dropped.

What concerns me most is that, without our own video, we would apparently have been charged £450 for pre-existing damage. Drivalia carry out their own vehicle inspections, so why was this mark not recorded before the vehicle was handed to us? If such tiny marks can result in charges of hundreds of pounds, their pre-rental inspection process should be every bit as forensic as their return inspection.

We were lucky enough to have proof. Another customer might not be.

My advice: photograph and video absolutely every inch of the vehicle before leaving, regardless of how late it is or how much of a hurry the staff appear to be in.

He pagado 2 veces el alquiler del coche y me he sentido estafada con esta empresa de alquiler de coches.Les envié un mail para explicarles en detalle lo sucedido y reclamar la devolución del segundo pago y aún no me han contestado.No recomiendo reservar con esta empresa.