Drivalia UK - CANARY WHARF Avis 

First time hiring from Drivalia but Emma, Raz and Daisy made the whole thing so comfortable, with a collective unique sense of humour that I absolutely loved, they made me laugh about my worries and explained everything, based solely on the customer service I received, I will definitely be booking again. Just a little mention of Oscar who was just being a funny little human and added a little something to the booking experience. I would definitely recommend.

Good staff but terrible service and awful vehicles.
They tried to give me an old 2022 car which was accidentally damaged in front plus had illegal tire, scratches allover the car and smelt of cigarettes inside, terrible state of affaire. When I refused they refused that insisted on given me another car which again wasn't ready and asked me to wait by the i have lost all Assurance that was a reputable rental company. I contacted booking.com, explained the situation and the amount of money they took as a deposit what a surprise it was the wrong amount they took more that they were supposed to take. The young lady contacted them in from of me to challenge the amount and cancel the booking straight. I got my refund from the rental payment the the day after but nothing still from Drivalia.
How can you explain they want me to wait up to 28 days to receive my guarantee for a service they haven't provided? Interesting!!! I will strongly advise all of you to avoid this company.

Absolutely furious - 2 weeks after our horrific experience and no reply or refund yet - will post a small part of email sent below - the point of a hire car is convenience not so we can waste our time helping you fix your car…
A detailed break down of what - still no reply or action taken :

The most trouble started Friday (not even the full story of faulty gps and Bluetooth connection included) evening when the car engine wouldn’t start up after our evening meal . After several tries we requested assistance - whilst we had to wait for 90 minutes for a mechanic which at first was fine - the vehicle was checked fully, jump started batteries checked and was unrecoverable, it was the starter button that was connecting . Following this we then had to request and wait again to be toed back to the hotel - (as the nearest replacement vehicle on a Friday was in Heathrow a 3 hour drive )Waiting for the mechanic & getting the car checked as well as being towed took a total of 3 hours out of our evening.
was informed by customer service at mansgrove that no worries about the car not starting they would be able to replace our car if I were to call the Drivalia Branch in Colchester at 8am and they would give us a replacement vechicle.
At 8am the next day - we discovered there was no Colchester branch it did not exist - the nearest branches were stanstead airport (an hour away or Basildon another hour a way). I had flown in for a 90th birthday starting at 10.30am so time was of the essence.
We were informed after being messed around for an hr at 9am they would have a mechanic sent to us at 10.30. Drivalia were insisting on a second mechanic rather than quickly finding us a solution - we mentioned multiple times a mechanic had already done their due diligence and the responsible thing to do would be bring us a car as we would not have the time to then request a toe wait another 90 mins after the car had been rechecked then do an hour there and an hour back and paper work it would require to exchange the car. A day that had been anticipated for well over 7 months would be ruined due to the incompetence and I was not willing to sacrifice a special day due to a company not knowing how to treat customers.
By 10.30am we were sent a text saying there was a 45 minute delay on the mechanic. I said I could wait but if the car didn’t start I would expect an immediate solution as I could not miss my grandmothers birthday.

At 11am a message was sent to track the driver who was still an hr away. We decided we would “try” the car - as if by a miracle the car started and we immediately drove to the party rather than risk turning it off and on and testing it. On arriving to the party we tried to restart the vehicle and again the starter button would not connect the car was unmovable. We had a lucky fluke to get to the party.
The infuriating thing was we had already shared multiple times what the problem was and Drivalia refused to send a replacement vehicle and also refused us to be towed saying they wanted a second opinion which is really not my responsibility and should never have happened on my time.

As you can imagine this took up my headspace majorly at my grandmothers birthday party where I was suppose to be assisting not be on the phone constantly worried about how we would get back to London that night.

On leaving the party for a replacement as the car again wouldn’t start I was outraged to find out they had issued a mechanic again the same that we had the night before rather than sending a replacement vehicle we discovered he was only instructed to check the vehicle not to tow us to now where the replacement car was again this was more time out a special day to help your company get there car back. He had to call his boss and ask if he could immediately tow us and override waiting again for Mansfield to now re-issue a tow.
All of this could have been fixed the night before with a replacement vehicle.
Now we were really concerned about it the customer support and ability of Dravalia to find solutions that we called ahead to stanstead airport branch which informed us on the contrary the had no replacement vehicles and were not aware of our situation.

We were able to resolve on our own part, with them but when we finally arrived towed to stanstead airport the man who gave us the replacement on the 7.30pm shift was exceptionally rude. Also, we were given a much smaller car to what we had originally purchased.
This situation took hours and hours out of 2 days that were suppose to be a special event with family it was the most disappointing and outraging car hire I have ever experienced and we often hire cars abroad.
A total of 29 phone calls were made in a 24 hour period from my mobile to sort this situation out absolutely ridiculous.

Dodgy as hell. Arrived in their Office in the middle of nowhere. Slightly late but within normal business hours. All of a sudden they say i owe them a late arrival fee far in excess of the booking price. Asked about justification at this point a branch manager arrived. Rude and using intimidation tactics from Guy Ritchie’s movies. Had to cancel the booking loosing full price and leave with no car. Tbh they don’t look reputable so i wouldn’t trust them my personal information if i don’t want it on darkweb somewhere

My experience has always been very positive. The company consistently provides excellent service, communicates clearly, and makes me feel valued as a customer. The team is professional, helpful, and responsive, and they always go above and beyond to provide a smooth and enjoyable experience.

Emma, Raz, Azz, and the rest of the Canary Wharf team consistently deliver first-class service. Their friendly approach, attention to detail, and commitment to customers are a big part of why I continue to be a returning customer.

Overall, the consistency and quality of service are outstanding, and I’m always happy to come back.

If you wanna have a great start of your hire — come and see Raze and Az! 😉 Great service!

I got an amazing service.

Charged a penaly fine for parking (returning the car) to the car hire centre! It all perfectly legal and a scam. Do not use, this is an unethical corrupt business. I specifically asked about returning the car, they never mentioned it was pay to park, crooked.

Regarding the Canary Wharf branch, I had an appointment for 5 p.m. At 5:46 a.m., the staff was still cleaning the windows of the car, which was far from spotless. Of course, after that, the lady behind the counter became very arrogant.

Rented a car for the long weekend, and we had a great experience. We dealt with Raz in the office. She was super helpful and friendly. As was the guy who helped us find the car in the lot and who looked it over when we returned the car. The car was clean and the location was convenient.

Rented a car for the weekend and the experience couldn't have been better with Drivalia. The rental was much cheaper than other rental places I have used in London and I got a free upgrade on my car, pick up was stress free and drop off was super straight forward, and staff were friendly and helpful. I will 100% use them again.

I’ve been using Drivalia Canary Wartf branch and I can’t complain about anything. The service is spot on and their customer service is extremely helpfulfull.
Shout out to Raz and Emma that always welcome me with a big smile and are always ready to sort out any problems we may have.
Those 2 are absolutely 5 star.

I have rented from Drivalia Canary Wharf & barking recently & I must say every time the staff have very friendly & professional. Emma & Raz & Az. The service was super fast & efficient. The cars were clean I would definitely be booking again with them.

Best rental company , Show you respect , took good care of me cars were good and and clean , would definitely be seeing me again , raz and emma the best

I had a fantastic experience with Drivalia Car Hire Canary Wharf. From start to finish, the service was smooth, professional, and stress-free.

The staff were incredibly friendly, helpful, and efficient — they made the pick-up process quick and clearly explained everything I needed to know. The car was spotless, well-maintained, and exactly as described, which made my trip even more enjoyable.

What really stood out was the team’s professionalism and willingness to go the extra mile to ensure a great customer experience. Returning the vehicle was just as easy and hassle-free.

I would absolutely recommend Drivalia Canary Wharf to anyone looking for reliable car hire with outstanding customer service. I’ll definitely be using them again!

This business appears structured to extract as much money as possible from customers. I booked a car through their website for Saturday to Sunday and received a confirmation email clearly stating the total amount due was approximately £45.

At check-in, I was told I had to pay an additional £40 because the branch is closed on Sundays and an out-of-hours charge applies. There was no mention of this fee in my confirmation email or during the booking process. When I pointed that out, I was told I should have “checked the terms and conditions” along with the condescending remark, “When you book a hotel, do you not read the T&Cs?”

No effort was made to resolve the issue or honour the confirmed price. I was simply told to either pay the surcharge or forfeit my booking.

This is deceptive, unprofessional, and extremely poor service. I will never rent from this company again

24hr drop off makes it so much easier, staff were very helpful every time I've used them

Excellent service all round and Hamza was extremely helpful as I arrived quite a bit early as usually on a motorbike so not sure how long it would take to get there in a cab with traffic etc. so I would rather get there early and was happy to wait, but he was ready to assist with getting me sorted with the car straight away. Brand new car great price and I will be renting from Drivalia again when I need 4 wheels.

Avoid! Rented an automatic car but they only had a manual one. Made me wait for an hour to actually get the car. No apologies. Then the car showed tyre pressure warnings every 5 mins. 2 customers before me were also very angry. They even had a sticker on the counter with the complaints email address on it... Worst car hire ever.

Rented a car for a weekend outside London. Smooth and efficient service, friendly people who did the best to accommodate our needs. Will book again with them 100%