Contacted via Live agent chat. However, though they escalated my issue, nobody got back to me. Decided to email customer support & issue was settled promptly within a day
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Lisez les avis des autres
Dear Drivelah , I would like to compliment Ms Evelyn and Ms Gem for their efficient service to help me today. The issue was a guest exceed the allowable mileage for the trip. Gem was the 1st pers... Voir plus
Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to... Voir plus
L'entreprise a répondu
Haven’t had the chance to actually drive the car that I booked yet but had to drop a couple of comments about the customer service during my sign up and booking processes. I encountered a couple of is... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Coordonnées de contact
531A Upper Cross Street, 051531, Singapore, Singapour
- +6531389153
- support@drivelah.sg
- www.drivelah.sg
4,7
Excellent
2 k avis
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Good assist from Trixie
Good assist from Trixie, help me to update my personal information step by step. Appreciated.
22 avril 2026
Avis spontané
Best to email support directly if it's a more complicated issue. They are prompt in response.
Contacted via Live agent chat. However, though they escalated my issue, nobody got back to me.
Decided to email customer support & issue was settled promptly within a day
21 avril 2026
Avis spontané
Trixie was a great help in fixing my…
Trixie was a great help in fixing my verification issue. Thank you
19 avril 2026
Avis spontané
trixie was very helpful re-verifying my…
trixie was very helpful re-verifying my account
17 avril 2026
Avis spontané
Efficient Staff Evelyn and Gem.
Dear Drivelah , I would like to compliment Ms Evelyn and Ms Gem for their efficient service to help me today.
The issue was a guest exceed the allowable mileage for the trip. Gem was the 1st person who took my case and she was very quick to respond to send to the correct department handling this sort of resolution team. Evelyn was there to investigate and check back on me within a few hours with the payout details in the next month.
I am happy to have met this 2 staffs who knows what they are doing. If not I might be led on by some others go a merry go round to reach the reach dept. thank you Gem and Evelyn.
16 avril 2026
Avis spontané
Edelyn is helpful and appreciate the…
Edelyn is helpful and appreciate the quick response on all my queries. Thanks for all the help! Cheers!
14 avril 2026
Avis spontané
Its been a good experience with listing…
Its been a good experience with listing my car at drivelah… so far im getting the 5 star for my service..
14 avril 2026
Avis spontané
Drive Lah offer seamless service
Drive Lah offer excellent service. Always there to assist when you need them. Owners of car is great as well. Great car smooth drive…
13 avril 2026
Avis spontané
Thank you Trixie
12 avril 2026
Avis spontané
Thanks so much for the prompt and fast…
Thanks so much for the prompt and fast response, Trixie. I really appreciate your help—please keep up the great momentum!
12 avril 2026
Avis spontané
Melvin great help in assisting me on my…
Melvin great help in assisting me on my issue. Thank you very much
8 avril 2026
Avis spontané
Réponse : Drive lah
Hi Bryan,
Thank you for your feedback and the positivity. We're glad you had an excellent experience. And Melvin was able to assist you and resolve your issue. We’ll be sure to pass your kind words on to him.
Thanks for choosing Drive lah, look forward to seeing you again soon.
- The Drive lah Team
Gab was fantastic
6 avril 2026
Avis spontané
Réponse : Drive lah
Hi Seocheng,
Thank you for your kind feedback — we’re glad to hear Gab provided fantastic support. We’ll be sure to pass your appreciation on to him.
Thanks for choosing Drive lah. Enjoy your day!
- The Drive lah Team
Réponse : Drive lah
Hi Junkeat,
Thank you for your feedback — we’re glad to hear Edelyn was able to assist you. We’ll be sure to pass your appreciation on to her.
At Drive Lah, we appreciate your support and are always here if you need any further help.
Thanks again!
- The Drive lah Team
Réponse : Drive lah
Hi Sunny,
Thank you for your feedback — great to hear Edelyn was prompt in her replies. We’ll be sure to pass your kind words on to her.
Appreciate your support!
- The Drive lah Team
we need more people like her
Edelyn is very helpful give me full explanation needed and will answer my question in detail :)
4 avril 2026
Avis spontané
Réponse : Drive lah
Hi Mohd,
What a lovely thing to say. Thank you for your kind feedback — we’re glad to hear Edelyn was helpful and provided clear, detailed explanations to support your questions. We’ll be sure to pass your appreciation on to her, it will make her day.
At Drive lah, we truly value providing thorough and helpful support to our users.
Thanks again for your support!
- The Drive lah Team
Gab supported me when having issue with…
Gab supported me when having issue with my verification process since my singpass invalid via app. Fill in manually but took sometime to fill up all particulars.
Thanks for support Gab.
3 avril 2026
Avis spontané
Réponse : Drive lah
Hi Norkhairil
Thank you for sharing your experience — we’re sorry to hear about the trouble with your Singpass verification, but glad Gab was able to support you through the manual process and assist along the way. We understand it can take some time, and we appreciate your patience.
We’ll be sure to pass your kind words on to Gab.
At Drive Lah, we’re committed to supporting our users and making the verification process as smooth as possible.
Thanks again for your feedback! Come back and leave us another review at the end of your first trip. We look forward to hearing how it goes.
- The Drive lah Team
Thank you very much for the guidance…
Thank you very much for the guidance and support assisted, Trixie is very patient with the help in my drive lah account,,, once again thank you so much,,,
3 avril 2026
Avis spontané
Réponse : Drive lah
Hi Mun'im,
Thank you for your kind words — we’re really glad to hear Trixie was patient and able to guide you through your Drive lah account setup and support you along the way. Welcome to the community! We’ll be sure to pass your appreciation on to her.
At Drive lah, we’re always here to provide helpful and supportive assistance whenever you need it.
Thanks again for your support!
- The Drive lah Team
Customer Service
Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to coordinate & help me expedite the whole process. Thank you so much Edelyn.
2 avril 2026
Avis spontané
Réponse : Drive lah
Hi Mabel,
Thank you for sharing your experience — we’re sorry to hear about the frustration with the Singpass instant verification process. We understand how important a smooth onboarding experience is, and we appreciate your patience while it was handled manually.
We’re glad to hear Edelyn was able to step in, coordinate, and help expedite your verification. We’ll be sure to pass your kind words on to her.
At Drive lah, we’re continuously working to improve our verification processes and overall user experience.
Thanks again for your feedback and support! Come back and leave us another review at the end of your first trip. We look forward to hearing how it goes.
- The Drive lah Team
Trixie resolved my issue expeditiously
2 avril 2026
Avis spontané
Réponse : Drive lah
Hi there,
Thanks for sharing your feedback — great to hear Trixie was able to resolve your issue quickly and efficiently. We’ll be sure to pass your kind words on to her.
At Drive Lah, we’re committed to providing prompt and effective support whenever you need it.
Appreciate your support!
- The Drive lah Team
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