DriveTime Car Sales - NW Cincinnati Avis 

I worked with Andrew. He was very nice and worked very quickly to get me into the vehicle I wanted!

The entire process was simple and my experience buying the car was outstanding. Lamont Cook was far more than excellent. If I could give him 10 stars, I would. The car I purchased was my dream car for years. I never thought I would get it from DriveTime but I did. The buying process was clear, and straight forward and simple. Love it

I truly appreciated the professionalism and patience I’ve Mr Lamont

Lamonte and the team were very nice to me. He was able to walk me through the process and helped me get a car within my budget.

Lamonte was very informative and transparent with pricing, payments, etc. He had us in and out fast and let us take the lead on what cars we wanted to test drive.

Lamonte was very helpful and kind worked with me every step of the way it was a perfect process

I worked with Mr Lamonte Cook to get a second car and I have to say that it was the best car buying experience I have ever had! The process was very easy and I love that we went through a checklist on the car before signing any paperwork.

Lamonte cook was very professional and humble made my day a lot easier walked me through everything with patience ask for him please if u should ever need drive time

Lamonte was amazing. Quick and easy. Love my car!!!!

I had the best experience with drivetime in Fairfield oh, Elijah was the best. I walked in and walked out with the exact car I wanted. He walked me through the inspection of my new vehicle and through all of the paperwork. Would highly recommend.

Was very simple process. They talked me through the process thoroughly, was patient with me. Recommend them highly, they will get you a in vehicle to your liking. The staff was very polite, Lamar was very helpful.

Lamonte helped me and made this process very easy and smooth

First time ever in and it all went smooth and quick. No complaints here at all. My salesman James was fantastic if I went back I would certainly go straight to him.

Dear DriveTime Management,

I am writing to file a formal complaint regarding the deeply unprofessional and disappointing experience I encountered at your Dixie Way, Ohio dealership on 3/14/26 As a loyal customer on the verge of purchasing my fourth vehicle from DriveTime and my second specifically from this location, I am shocked by the treatment I received.

My husband and I specifically returned to this dealership due to the exceptional service provided by James during our last purchase. Unfortunately, this visit was the complete opposite.

Prior to my visit, I called to inquire about a specific vehicle and was told to "hurry" as another buyer was interested. I drove three hours to your dealership to secure this vehicle.

Upon arrival, it became apparent that the staff had a strong preference for the other potential buyer. The sales process was deliberately prolonged without justification. The primary issue raised was concerning my current DriveTime account, which has a zero balance.

My previous vehicle was declared a total loss, and the insurance payout was sent to Bridgecrest on March 9th. The payment is currently processing and will clear imminently. I provided proof of this transaction, and your staff even called Bridgecrest for verification. A Bridgecrest representative confirmed the vehicle was deemed a loss and that the payment is in processing, leaving me with a zero-balance account.

Despite this verified information, the manager on duty (an African American gentleman who is bald) stated he was "not comfortable" moving forward. Even when the Bridgecrest representative suggested standard solutions like placing a hold on the vehicle or accepting a deposit, the manager explicitly stated he was "not interested in the sale" and preferred to "wait for the other buyer."

This is an outrageous way to treat a loyal customer. To be denied a sale based on a resolved financial matter, and to have a manager openly prioritize another customer, is unacceptable and reflects poorly on DriveTime's values.

I request the immediate opportunity to speak with a member of upper management to resolve this matter. I still wish to purchase the vehicle and believe this situation warrants urgent attention and correction.

Thank you for your time. I look forward to your prompt response.

Sincerely,

Courtney Campbell

This was my first purchase alone and I was very indecisive and scared of getting the wrong car. Robert the man that helped me was very patient with me and I appreciate it a lot he made my experience so much better.

Lamonte made my car buying experience easy

Lamont was great to work with and gave me all my options and came home with the best! Will do it again!

Great job helping us get the car we were wanting!!

Amazing fast and passionate service would definitely recommend. Came in to look at a suv wast up to par left with a car I absolutely love.