Dukascopy Bank SA Avis 

Impresentables, hice una transferencia el 19 del mes pasado, o antes, ya cansado de esperar les dije que cancelarán y después de 14 días aún no me han devuelto lo transferido.
Fue antes, he mirado el justificante y fue el día 16 de marzo

Bunch of Fools Running with this…
Bunch of Fools Running with this company.
My Name is Siva, Basically I am an Indian, But for Employment purposes I came to Oman and working here, i am trying to open a CFD bank account as well as a trading account. As a requirement i got my passport attestation in Indian Embassy Muscat as well as all my Indian ID cards Copy i sent by DHL courier to Dukascopy head office Geneva. They simply rejected my application, and they said a silly Reason, you are an Indian, but you are working in Oman. so your application is Rejected. What is this? In any sense, they don't have brains and a bunch of fools running this company. not recommended to invest your money with these fools.

I have also Submitted my Pan Card Details for the proof of Tax paying Country as in India. and also Driving licenses and Aadhar Card all of in the same address with my passport which is the Indian embassy attested. Also I have asked them to open with my Indian Address. I told them lots of time I came to stay in Oman for employment purposes only not for getting multiple citizenship. I don't know what the real problem is with opening an account with my Indian address. no sense to Reject without Reasons. simply they are silly. all the positive reviews in trustpilot may be their own employment or they are hiring some paid freelancers to write the positive review. Not Recommended to reach this broker.

The Dukascopy support helped me to find a solution to download historical data. As improvement, I suggest to make available in the website, a very short guide that shows the right parameters to download historical data correctly. I Thank you Dukascopy for the help.

For traders that want to program indicators on the JForex platform, Dukascopy offer good learning lessons and technical supports.

I give for now 3 stars but I reserve the right to change my opinion soon, hopefully for the better. Strategies support was relentless in solving a problem and in this respect it deserved better. However, I have some issues with account management still pending that are taking longer than what would be desirable. Later I will do a new review.

i received lately the card and i transferfrom dukascopy to skrill or the opposite very fast!
the only problem is the iban! i can't receive payments with it, they must find a solution to that

Sadly I am seriously thinking of switching banks due to high fees, now even for CHF card transactions.
Initially I was quite pleased to find a Swiss bank that allowed me to quickly open an account even for non-residents. I also like their 911 App.
however I am increasingly unhappy about their fees, especially as there are now cheaper alternatives such as Yuh.
While the account itself is free, every bank transfer is charged at CHF 2,30. For the pleasure of having their card (a debit, not a credit Visa card) they charge CHF 2 per month.
However the final straw for me was that Dukascopy/the card issuer started charging me 2% in fees for CHF card purchases (other card issuers did not charge me) so in total I lost quite an amount in additional fees.
When contacting Dukascopy they said it is not their problem but to contact the card supplier. Initially they gave me a wrong Name (Swiss Bankers) who I contacted. But it turned out that my card was actually issued by Corner, so I needed to contact them.
However, I am disappointed that Dukascopy - who after all charge me regularly for the Visa card - did not contact the Card issuer on my behalf. Surely if "big Dukascopy" contacts the card issuer there is far more pressure there to get this rectified.
I have now started using Yuh and am pleased as there are no fees, for card withdrawals, for bank transfers etc and there is even a small credit interest.
UPDATE 15 April 2023
So, it took Dukascopy customer services around 1 month to respond to my email in response to this review here. (note I originally raised the issue approx 2 months ago) it appears they have not read the email I sent and asked me to contact Cornercard which I had done already 2 months prior with no response. (Email correspondence to Cornercard was forwarded to Dukascopy) So it seems that their so called "customer service" is essentially non existent. I am glad I found Yuh which seems to work well so far and does not charge any fees unlike Dukascopy.
UPDATE 7 May 2023
I think their support is basically useless. I had emailed Dukascopy since February, then again emailed all the info twice to support at Dukascopy since they left their response in March but I get one or 2 sentence "fob off" emails asking me to do things that I had already done with no success. Seems that their support are not really able to read emails??. Problem not solved. I now rang Dukascopy to explain the situation, and am waiting with baited breath if anything will come out of this. Very disappointing.
UPDATE 1st July 2023. Nothing has been resolved, no response, useless customer support department, problem still there and now the card that Dukascopy are offering (Cornercard) is not even allowing refunds. AVOID

Customer service is excellent !!!
I am waiting to see more features on the App !!!

1) The worst customer support ever.
2) they have the highest fees on the market.
3) I had to wait almost 5 business days to receive just 50 euros from an EU friend, which is horrible because EU transfers are always instant.
4) you can't edit your login info such as email or phone number without manual approval from their customer support and you have to wait several days for that.

They make the online banking experience horrible.

Since my last comment here. I can said that I complain about JForex4 that lost flexibility to move SL or TP, when have message box on the button. This was fix and works again.
Have one more thing that I not mentioned and this should be take on consideration. To be correct in this evolution. JForex4 come with a backtest tool. This can be improved of course. It’s free and it is by default. For this 5 starts is fair.
I have another suggestion to do. In my opinion the support should have a real experience in use the platform as a traders and the same for the contest, to really get to the point that the client try to expose. Should be traders too.

I'm trying to open an account at dukascopy, but the manager called thayse thaise lemos could only be Brazilian from São Paulo is terrible and there's another useless guy who doesn't work called lukeni domingos another useless guy . I sent this guy an email and he doesn't respond. I wanted to know about dukascopy interest rates. I want to send the documents, but the application sucks and doesn't work and there's also no service that provides anyone there. You don't have to answer anymore, I don't want to talk to any of you anymore. I've given up my patience. My name is alan bezerra

i strugle to increase my limit, when i email them for limit increase they threaten to close my account
worst support ever

This is the worst bank app ever. Don't download this app if you don't want to lose your money.
This bank rob people off their hard earned money in the name of 'account funding clarification'
They will seize your money even after giving them the required details.
No customer care only bots.

A mystery how this "bank" even exists. There is no logical justification for it, it's completely unaccountable, no explanation why stuff simply doesn't work and transactions wouldn't happen. Communication takes months and solves nothing. It doesn't matter if you do everything they ask for, provide all the documents etc. Clearly, it's a common problem, that's been there for years. Simply incredible, how this joke of a company exists.

This Dukascopy shouldn't be considered a bank at all.
Every transaction takes a very long time to be approved manually by a bank employee.

I tried to receive money from a client in the EU ... money arrived the next day but I had to wait extra 2 weeks to see money in my account (waiting for an employee to approve it)

Also they have high fees in all transactions, even their card has $2 monthly fees.

Also, you can't update your info such as your phone number without getting the employee's manual approval.
Oh my God, I waited 2 days to update my phone number.

Also, they said that they have crypto deposits
but they lie as they don't have this feature.
They can add it manually to your account with extra high fees.

This bank is horrible, I feel regret that I created an account there.
Keep in mind they can block your account at any moment without saying the reason for that and you can lose your money.

An online bank should be fast and easy to use but they make the online banking experience terrible.

No lo recomiendo para nada, ni siquiera hagan el intento. Las razones son muchas, pero resumiendo:
Primero te piden toda la documentación. Les pedí que me contacten para entender mejor que tipo de cuenta abrir y otros detalles que no están claros en la página. Me contactaron, pero nunca respondieron a mis preguntas. Insistían en que primero termine mi registro (ya había llenado un formulario largo, pero querían mi DNI) y que ya luego podía cambiar de cuenta si no estaba conforme etc, y así lo hice.
Luego me contactaron para decirme que no podía abrir la cuenta por tener antecedentes penales?! Hace 2 años estuve opositando para Policía Local, no tengo antecedentes, ni siquiera multas, nada de nada, no sé de donde sacan esa información. Querían que les compartiera mi certificado, ¿para qué? No saben tanto, solo para quedarse con más información personal que luego dicen no pueden eliminar.
Otra cosa que me dijeron, es ¿cómo es que trabajo para una empresa americana si soy residente español? ¿Qué acaso no conocen los términos autónomo y teletrabajo? Querían ver mi contrato, ¿de nuevo más documentos? Y así muchas otras cosas, que las sabían de antes por el formulario que llené. Me podrían haber dicho todo eso antes de pedirme el DNI. En el formulario expliqué clarito en lo que trabajaba.
Luego el "ejecutivo" nunca más respondió a mis correos cuando le dije que no me interesaba abrir la cuenta y que borraran mi información.
Para terminar el servicio al cliente es horrible, y los ejecutivos peores.
Que ni siquiera se te ocurra tratar de abrir una cuenta en Dukascopy, vas a perder tu tiempo y pasar malos ratos, y al final se van a quedar con toda tu información personal.

so far the transfers are fine, but the fee is very high and the evaluation to increase the limits takes too long

Не открывайте там счет ни за что!
Банк постоянно замораживает ваши средства, по самой простой причине. Даже за разовый перевод в 140 евро надо предоставить кучу документов.
Саппорт отвечает раз в день, причем если ты не успел на уточняющий вопрос в чате ответить сразу, то жди следующего дня.
В конечном итоге мне просто заморозили счет и все мои сбережения там, при этом уже вторую неделю говорят, что все ок, завтра разблокируют, никаких проблем, но наступает завтра и та же песня. Похоже на грабеж.
Ну и самое главное, пока мучался с саппортом доказывая, что я самый обычный ITшник, нашел в их приложении просто ужасную уязвимость, которая позволяет деанонимизировать всех их клиентов по всему миру.
Я конечно не злой человек, но с учетом всех нервов и украденных у меня денег, подготовлю с юристами запрос в FINMA, где подробно опишу, что банк не может защитить личные данные своих вкладчиков, в тч и граждан Швейцарии, не соблюдает закон о банковской тайне, что особенно будет интересно для FINMA
Ждите отзыва лицензии! Успехов!

My customer sent money to my account, but the money has not been credited to my account for 3 weeks. They don't care.

Edit: My problem was solved.Thanks

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