Dunham's Sports Avis 22

Purchased a pair of sunglasses at their sante fe location. They had spent so much time in their display case the sticker cling had damaged the lens. When I tried to return I just got the run around about how they don't honor manufacturer warranties and they don't take sunglasses. Their return policy states they do honor manufacturer warranties and doesn't list sunglasses as a non returnable item. Poor custom service and old run down stock. Wouldn't go back especially knowing they aren't going to honor their own return policy.

Best for baseball teams that need bigger bats and new gloves and for new catchers

I want to Thank Lee and her team at the Rocky Mount NC store, for the “above and beyond “ effort they offered when I purchased a basketball goal for my granddaughter. Lee I want to especially thank you for the personal assistance in the search for the proper equipment . Great customer service!

Was looking at a Columbia jacket which had the original price tag from the manufacturer, $160. Dunham’s “discounted price” was $230. The employee said the price would be the $160. Why wouldn’t I just buy it directly from Columbia?

Took my purchase to the register and was told it was full price. I say to the cashier do you have any coupon coupons or specials in store this week the cashier replies… You’ll have to look for yourself. Terrible customer service. I put my potential purchases back and left the store.

I’ve never purchased, but they got my email and spam me multiple times a day. I’ve written them to unsubscribe, but they won’t stop.

Poor service answer any questions wrong and apparently ur a felon for 30 days I'll never go back and I do not recommend

They have sales coupons which don't list the exceptions. You take the item to the register and are told can't be used on that item, when it says 17% off any regular priced item. (Very embarrassing to be told you can't use the coupon.) Waste of my time going to the store. They should quit giving out useless coupons! This will be my store only as a last resort, if at all.

Tell head of security at Plainfield Grand Rapids location to get sneakier if they are going to have floor walkers follow people around! NOT EVERYONE is a Thief!

I ordered a hand gun via online. When I picked up the gun It had issues. Real bad rattles. It is a Hi-Point 9mm. I understood it wasn't very expensive but needed it to be safe. They gave me the same model and it had a slight rattle. When I got home to set it up it had major issues. They had a no return policy on hand guns. I just got home with it and found issues. The rack was all loose, The magazine wouldn't clip. I couldn't even chamber a round, The safety was non functioning. They told me they wouldn't exchange for the same model or Pay the difference on a different gun. The guy was so rude that took the gun when I returned. Not even fired. They have to send it to the manufacture for repairs. They said it would take a month to just to get the gun sent in. Horrible place BEWARE

I bought golf clubs and they wouldn't let me return them because I had used the for 1 day when I bout the a day ago.nwvwr buying anything there ever again.

The General helped us with lawn chairs and was fantastic. We got one with a torn bag so I took it back to get another one the cashier came back to help me and carried the chair back to the register. That was above his duties the chair was heavy. This is friendliest store I’ve ever shopped in. If I lived closer I would shop there for all my outdoor needs.

Helpful staff in the gun department, Allen served me, he was polite, helpful and knowledgeable he handed me off to a young woman (I didn’t get her name) she was also very polite and helpful. I’ll definitely shop at the Fort Dodge store again.

Today at Dunham's Livonia, Michigan on plymouth rd, I was treated poorly by the manager Lisa. She was very rude and unprofessional when I asked her politely about info about a go cart. With an attitude she said I don't know...... and started to be confrontational. She nee to be trained on consumer services. Very disappointed

My nephew sent me a $50 gift card at Christmas, he still lives in Michigan and knows that we frequented the Fenton, MI store back when we lived there. Only a tiny percentage of items on their "website" can be purchased, they have a special list of the very few items you can get online and delivered. Pretty odd nowadays, the only way they could get further behind the times is to require dial-up to get on their "website".
So I picked through the few items "available to ship to your home" and found a few overpriced things I could possibly use. That is when the fun began! $49.95 phone charger with $71.20 UPS Ground shipping plus tax, cheap $69.00 scope with $58.90 UPS Ground shipping plus tax, $39.95 SOG knife (full retail was $36.95 on SOG website) with $38.00 UPS Ground shipping.
I asked my wife if we could buy another $50.00 gift card so we can have a total of $100 on tap to afford a $40 product. She said no.
I've emailed these thieves a few times over several weeks but they won't respond. Sad lack of customer service but anyone who has read any reviews of their business lately knows exactly why they are failing.

Hello, I recently purchased a Taurus handgun at the Canton Michigan store Ford Road. The first guy ignored me. Second guy didn’t know anything about guns. Third guy that sold me the gun got short with me because I didn’t understand the iPad. He wanted me to fill out. Jerk. I had to find out about the rebate at cabela’s. Cabela’s makes you feel welcome when you walk in the door. I’m 72 I don’t need the attitude. If you want to feel like a a valued customer, go to a different location because Dunham’s is a fantastic store with great stuff and prices. From now on I go to the Allen Park store. Stay well everybody Merry Christmas.

They say they have great sales but they have so many exceptions, you get nothing. Even the military discount! Menards gives 11% on virtually everything. Home Depot, military discount on virtually everything. Why can't Dunhams do this. They didn't have the size coat I wanted. Told me I could order online. Nope. Only in stores. So I ordered the same coat on Amazon for $39 less! We won't be back.

Awful experience with s rude, racially biased manager, obvious resentment toward elderly white male

My husband bought a new TenPoint bow for $900 from Dunhams (they suck as well). Less than 2 hours later when he tried to sight the bow in it BROKE!! Took t back to Dunhams who would not replace or refund. We had to send it for repairs and are still waiting. We will never shop at Dunhams OR purchase another TenPoint product! The home office will not even contact us!

Associates were not trained well and we’re very rude when my brother whent to go look at weights he wanted on a bar I was buying for him they fell and then they told him to go get away from it in the rudest way possible and made him cry I don’t recommend going here because of the rudeness and they lost money from me