Dunstonhallhotel Avis 

Very pleasant highly recommended, special shout out to Fred in restaurant

Our waiter Jo was very good a very attentive young man

Please be careful if you become a member for the gym and pool, I canceled my membership in February they are still taking my DD and are nit paying me back my refund after me contacting them on nurmous occasions .

Wonderful staff and location, but the bathroom was dirty and bath panel hanging off.
Dust thick on doors.

Beautiful venue, Staff are very friendly and helpful.
Big shout out to Mel who looked after us today, the food was amazing. Would highly recommend.

Beautiful hotel - our room was spacious and comfortable, and the staff were friendly and helpful!

I went to Dunston Hall with some family for a meal and we loved it!
We went into the bar as we wanted it to be more relaxed than the restaurant, and we have eaten there before but this was fab! The menu had lots to choose from and we found their menu was very accommodating to some of the groups dietary requirements.
The food was really enjoyable and the service made it more enjoyable overall. The staff were really friendly and welcoming and that’s the biggest reason why we enjoy coming to Dunston Hall.
Overall, a great evening out - would highly recommend!

Recently attended for an event in the Sunningdale Suite. The improvements since the last visit were so noticeable, including the outside Terrace overlooking the Golf course. WOW!
The Indian buffet was amongst the best we've had at an event and the staff were so friendly and helpful.

Stayed at hotel end May half term and had a wonderful stay. Rooms and staff were great. 5 stars

Had afternoon tea yesterday and was very disappointed. The scones were very small and as hard as bullets, the ham in the sandwiches was so brown round the edges that I initially thought it was beef! The bread on some of the sandwiches was a bit stale and the sweet selection tasted like it had been out of the freezer for quite a number of days. All in all for £35 per person exceptionally disappointing. Would never go again and would never recommend. On the bright side, the staff were lovely and the pot of tea was good.

In April we visited for afternoon tea, it was a surprise for my mother-in-laws 90th birthday. There were 9 of us. I was a bit alarmed when I read some of the reviews on the morning of our visit but as it had been arranged for a while along we went. We were welcomed by the very pleasant and polite staff and seated at our table. They brought us coffees and teas then the savoury selection which was very tasty. They came and asked if we needed refills of the drinks several times and nothing was too much trouble. They then brought the deserts and described every item and asked if there was anything else we needed. Everything was very tasty and presented nicely. There were a few bits left over at the end and they brought boxes so we could take them home without us having to ask. The whole experience was very positive and we wouldn’t hesitate in returning. I’m very puzzled by some of the negative reviews because our whole experience was very good.

We have had Afternoon Tea here several times and it has always been excellent with friendly helpful staff serving us. A big shout out to Kaylee who was lovely with nothing being too much of a problem, a really lovely, happy, friendly member of staff who Dunston Hall should be very proud of.

On arrival was impressed with the grounds and building ! Check in was easy enough too although nothing was explained just that all times for breakfast etc was on the leaflet . The room was ok but bed very hard so had a terrible 2 night sleep . We had dinner in the restaurant first night and it was luke warm but as we were so hungry after a 4 hour drive we ate it . The second day we decided to try the spa . I asked the receptionist what the spa involved and she said she didn’t know as I’d have to ask someone at the pool . She didn’t even know where it all was . It’s a shame such a building with such character lacks the personality of it as it had huge potential . The swimming pool looks lovely but when you have kids constantly screaming and jumping in it can hardly be described as a spa !
I won’t be returning as I prefer a proper spa experience with a more cared for experience . I also prefer hot food for price we paid. It lacks true care and quality at the heart of it !! Such a shame ! Management should be more involved instead of hiding away in the office rooms !

Booked a spa break deal incusive of treatment dinner and breakfast, spa treatment was great, staff were lovely but it was booked for us for 3pm and check in was 3pm so had to check in after and take all our belongings to the spa with us. Wasn’t able to change the time either and I did call to ask.
The hotel had a lot of children in it and whilst I have no problem with children, we had come away for a child free break and had children running up and down the hall ways screaming.
Our room, room 32 was dated, very cold on arrival and had a broken window. I managed to fix the window myself and get it to close but had to keep the curtains shut to stop draft. Spoke to reception who did get an extra radiator for the room. The dinner wasn’t great, prices were on the higher side and I would say it was on par with harvester quality wise.
However the worse part for me was the horrific bed, I didn’t sleep, and we only had 1 pillow each on the bed it overall ruined the stay which cost just shy of £300 for 1 night. Breakfast was your standard breakfast, we didn’t realise you had to wait to be seated and had a very snotty waitress comment that we obviously hadn’t been checked in and made us feel quite uncomfortable.
Grounds are beautiful but staff not very helpful, they appeared to all be very young and not very willing to help.
Sadly wouldn’t return again. When you compare these places with high end hotels in central London there’s not much to think about.

Disgusting! We took my daughter for afternoon tea for her birthday the cost was £35 per person we received 1 tiered savoury selection which was divided on 3 plates the food given was laughable small tasteless savoury scones and tiny sausage roll and the choice of finger sandwiches consisted of tuna, ham & piccalilli, egg mayo and plain cucumber on its own in a sandwich! The tiered dessert assortment was just as disappointing luckily we were all female had a male been with us he would have been left very hungry, £140 plus extra for cold drinks they should be ashamed. I also booked to go for Mother’s Day for 8 of us but I have now cancelled my reservation. The venue is stunning but that ends the minute to step foot inside! I have just read another unhappy customers review from March 2025 who also received cheap sandwich choices including plain cucumber so after other complaints this poor excuse for a restaurant isn’t willing to improve their offerings I can forsee that their ignorance and inability to give an acceptable value for money experience will be their downfall.

We had the most amazing spa break! Massive shout out to Conor in the restaurant, he served us a year ago and I have to say he is an absolute credit to your company! Be back soon!!

I booked a bed and breakfast night at dunston hall on the 17th as a special occasion for myself and my partner. We booked a table in your brasserie for 7.15.

We arrived at 7.10 for our evening meal and left at 9.45. During our evening meal that we were paying for We ordered one round of drinks from the table initially, thereafter and until we complained after 9pm we got our drinks at the bar as there was no table service offered to us.
After we ordered our food, we received our bread rolls and I spoke to a waitress and expressed how salty the butter was (it appeared to have crystallised large salt granules, like sea salt in it) I asked if I could have the butter replaced, my roll and butter was removed and thereafter the waitress did not return and neither did my roll or replacement butter alternative.
After 9pm I asked to speak to the manager and expressed our disappointment over the service and lack of food as other tables had been served who arrived after. He apologised spoke to the kitchen and said it would be next up. We received part of our meal after he delivered if and I reminded him we had ordered a side of greens also and he said he would get them, he did not return and nor did my greens.
A different waitress attended our table when I asked to speak to her as she was passing, I stated we did not get our greens and my salmon was inedible, showing her how dry and hard it was, the presentation led me to believe it had possibly been microwaved. No replacement salmon was offered. She removed our plates. She returned and asked what we wanted for dessert, I said we had been given no menu. She provided one and we ordered. The duty manager brought out dessert and I spoke to him again, he was quite rude "do you think I could put your dessert down first, i have made it myself for you". When I reminded him he said he was going to get my greens he said he passed it onto someone else as they were busy that evening. I discussed rhe poor food and service and he responded with "are you part of the bed and dinner deal?". We were not and absolutely irrelevant if we were. His verbal responses were not what I would expect of a venue such as dunston hall.
Whilst he did comp our meals and ask for us to be provided with an additional drink this was a special occasion for us and the entire night was ruined by our experience.
We were so disappointed. The room (room 10) was okay but the bathroom was not in keeping with the room and was dirty, old and tired. The shower door was dirty with built up grime as was the grouting/seals.

This was not the night we had been expecting.

Booked a twixtmas package which included various extras
Due to personal circumstances we arrived later in the day 30 mins before our prebooked spa experience .
The reception area was rammed full and, as a result, we were 15 mins late for our individual treatments....however...the spa staff were quick to respond and we both enjoyed our 45 mins or so of relaxation
On to the room with our two furry friends and we found it to be pleasant ...warm ...well equipped and spacious.
As part of our package we had an evening meal allowance and , once seated in the restaurant we were attended by a lovely young waiter called FRED...a credit to himself and Dunston Hall...the food was excellent ..service was timely ..atmosphere was relaxing.
After our meal we walked the dogs around the large floodlit grounds before retiring ...we both had a very good night's sleep in the comfy twin single beds

Breakfast was a hot or cold buffet affair and was enjoyable and the choice on offer was very good

All in all a lovely stay....the dogs were made very welcome ...we will be looking for their next offer package and will definitely go back
Chris and Jane Capps

At check-in, I was not provided with the correct information or the robes for the Spa Break I had booked. When raised the duty manager offered two complimentary drinks, which I appreciated, but this did not resolve the underlying issue.
The room itself was cold on arrival. The radiator had been turned off in the room. Heating was only restored at 9:30pm when a member of staff visited and advised that the radiator had been turned off. In addition, the bathroom facilities were unsatisfactory:
•     No working lock on the bathroom door
•     Mould visible near the bath corner of the shower
•     Bath plug not draining correctly, leaving water to accumulate during showering
•     Sink plug not attached
•     Exposed copper pipework, which raises health and safety concerns
While the spa treatment itself was excellent, the pool was so cold that it was uncomfortable to remain in. The changing rooms were also cold, and there were no cups available at the water dispenser.
The dining experience was mixed. The evening meal and breakfast were enjoyable, but the dining area itself was cold and cobwebs were visible on the wall lights, which detracted from the atmosphere.

I gave a pre authorisation on my card for a hotel stay on 10th Dec. I am now in a position where the hotel bill has been double charged to my card. The hotel duty manager has tried to convince me that this is the fault of my bank. This makes no sense and although it is probable that this pending transition will be returned to my account, it has resulted in significant inconvenience. Furthermore, the hotel room was tired and dated. No plug in the sink, poorly lit (no overhead lights) in main room. Filthy ironing board up against the wall. For the price of £172 per night it was extremely poor value and standard