Dyno-Rod - Central London Avis 

Efficient and professional services. They cleared the blockage in my drain, checked for leaks and cleaned up after. Friendly and considerate engineers.

Great team
Fast and efficient
Professional, flexible and helpful

At least the expensive end but the guy who came was professional and helpful and appears to have done the job. Their fast booking availability was helpful although the dreaded 8-6 window was a bit disappointing - however, the engineer got in touch and agreed to come between 9 and 2.

Great service - the team were on time, efficient and friendly - I have already used them twice for different jobs and would recommend

Our toilet was in a very sorry state. Martin, the engineer was out here quicker than expected and went above and beyond to fix the issue. Can’t rate him enough! Will definitely use these guys again, especially if they send Martin!

The knowledge and experience of the person that came to solve the problem.

Fantastic service.

Brilliant service - guy turned up and was held up by filming outside - he kept his cool then did a great job rodding our pipes three times - first class work and so much better than other pumbers in our area - Thank you

I would have given 5 stars but felt let down by the previous plumbing engineer who attended our property first.
On a happier note the next plumbing engineer AJ (who works in the Central London branch of Dyno-Rod) was a true gem who, with good intentions, managed to sort out our blocked toilet within several hours of taking on our job. He assessed that he was unable to do the job on his own. He would need a plumber who could safely remove our toilet bowl to clear the blockage that we had in our stack (We live in a block of flats) So he contacted his office and they found Adam, who was polite and friendly, and both of them just got stuck in and fixed our problem in next to no time at all. I am so glad AJ came to the rescue because the previous plumber (whom we had met before and whom simply lied, saying he was going to do this and that, and within an hour of him leaving the job, we were back in the same situation we'd called him out to fix and left with a blocked toilet again. Plus he hadn't done any of the things he said he was going to do. Prompting me to have to contact Dyno-Rod again, to get the problem of our blocked toilet, sorted out properly! (Not nice or helpful in my opinion.)
But AJ done his job and was quick and efficient and we were so grateful and relieved because we only have one toilet for 4 people to share so it was important that we got it fixed ASAP!
Thank you AJ and Adam you are Dyno-Rod stars!!

On time, got the job sorted, Polite and knowledgeable. Thank you.

Very helpful engineers, very polite, worked out the problem and did a great job

Came out on a Sunday evening to help with awful flooding caused by a blocked drain. Fast arrival and the worker was extremely polite and tidy, clearing the blockage swiftly. Recommend!

Excellent service as they came in n spotted the problem and had resolved the issue there n then….. many thanks for the exceptional service

Extremely Disappointing Service and Complete Lack of Care

We recently arranged for a Dyno-Rod engineer to attend one of our managed properties on behalf of our tenants, who were experiencing issues with both the shower and toilet draining slowly, along with the kitchen waste pipe. For context, we have used Dyno-Rod many times over the years and have always relied on them for professional, reliable service. Unfortunately, this latest experience has left us seriously questioning what has happened to the company.

As usual, we informed Dyno-Rod of the issues in advance and requested that the engineer call upon arrival so I could meet them on-site to advise on the drainage system. I was already at the property—in another flat—waiting for the call. No call ever came. Several hours later, I instead received an email from our tenant saying the engineer had been and gone, and had only unblocked the toilet. No proper investigation, no assessment of the shower or kitchen drainage, and absolutely no communication.

We asked the tenant whether they had been given any paperwork or a service report—nothing. I waited to see if anything would be emailed afterwards, but after a full week, still nothing.

I called Dyno-Rod for an update and was told they would speak to the engineer and call me back. Twenty-four hours passed with no response. I called again and was told there was still no update. I made it clear how unacceptable the service had been and requested the job be cancelled, specifically asking not to be charged so that I could arrange for another company to do the job properly. It has now been a full day since that call, and again—no email, no call, no acknowledgement.

I genuinely don’t know what has happened to Dyno-Rod. The total lack of care, customer service, accountability, and professionalism is astonishing. After this experience, it’s clear they simply do not care anymore, and we will be taking our business elsewhere.

They will not tell there plumbers will spend more time on there phones than fixing a leak.
Perhaps that why it took so many visits from there plumbers, (they might think they are plumbers, I have another name for them). All that was required was to fix a leaking kitchen tap, what did I get 6 visits and seven "plumbers". 3 of these so called plumbers failed to notice they failed to secure a replacement tap to the sink. Resulting in an ongoing leak.
The last but one plumber refused to attend as he did not have a guaranteed parking spot, even when there were 3 parking spaces available for him. When he informed his office to rebook the call for a weeks time, this is when Dyno-Rod office staff inform me it's a British Gas requirement that customers must provide parking for there staff and contractors. When DR are asked how the customer is to provide parking, they will only give 1 answer, it's a British Gas requirement. Contacted BG and this is the first they have heard of this, how are the customers going to provide parking on the public roads? An answer may be forthcoming, I doubt this somehow.

The experience was terrible frankly. You came once and did not fix it. Then you came a second time and still did not fix the problem. We agreed you’d come a third time and that time you failed to come at all with no warning. Finally the third time, a more senior engineer (I guess) came and fixed it. Why bother?

Polite and thorough. Fantastic service. Rare qualities these days which is why I never respond to these questionnaires but the many from Bulgaria was exceptional.

The company is not honest! They said they wouldn’t charge for waiting time but they did. They didn’t call me 30 minutes before engineer was on his way as requested. They didn’t have right tools. They charged me for more than they were actually on site. They didn’t do thorough inspection. They threatened me with legal action if I wouldn’t pay within a day. Very unprofessional. Very disappointed!!

Brian was courteous and sincere and unblocked my toilet back to fully operational.
Highly recommended.

I was very, very impressed with the competence of The plumbing operatives and drain clearers they dealt with the blockage of the sewage line with efficiency and speed very impressed. I will not hesitate to use your services as I have done in the past thank you very much.