Dyno-Rod - Central London Avis 

Excellent customer service. Very friendly and professional engineer who fixed the issue in no time at all. My only reservation is the cost which at £180 is pretty expensive! Although work is guaranteed for 28 days.

Our engineer Ryan Cater went out of his way to make sure our problem was fixed in a timely way. Both professional and personable we have been extremely impressed with both Ryan and Luke from Dyno Rod - who have both shown perseverance and willingness to help us fix our drains issues - many thanks

Completely unprofessional and poor customer service. Booked a repair for today, the engineer was meant to call to give an ETA. I had to call and email 3 times to be told he wasn’t coming after all as he was running late on a job this morning. If he was running late from this morning then he should have called to say he was unlikely to come today. Complete disregard and disrespect for people’s time.

Absolutely amazing service! Sunday call, guy came within 1/2 hour, assessed and needed more equipment. Went. Came back with help and fixed all in good time. Really lovely guys. So friendly and helpful!!! So grateful for such excellent service. Highly recommend!

A job well done. A professional and friendly service. On time and helpful staff.

Great service
Great guys
Fantastic work!!!!
Highly recommended

We would like to highly commend the quality of service and professionalism of Pasalale.He resolved our plumbing issues quickly and efficiently.
He was very pleasant and polite.He is a credit to Dyno-Rod

Booked an appointment on Monday and was told and engineer would get to me for Wednesday at the latest. I called the local
Office this morning to find out my time slot and dealt with a very rude customer service agent who informed me my slot would not be covered today. When i explained that i had taken day the day off work to be at home and i was leaving next week for work she didn’t seem to care less. Very disappointing customer service

Dyno-Rod previously came to the property and successfully emptied and cleared a drain and repaired a cracked pipe (by lining it) which they had discovered using their camera.

On this occasion - same drain - someone attended last week, poked about, filled up their water tank and tried to hose the blockage free. No success. We were told that this was a "two man job" and an appointment was made for yesterday. One man turned up and merely repeated exactly what the first man had done - again, without success. Now we are being told tht the first available appointment is in five days (Monday) and meanwhile sewage is leaking from the drain on our drive onto the pavement. What the hell has happened to Dyno-Rod?

Since typing the above I have spoken to Dyno-Rod who advise that they do not clear drains, merely unblock them. If the drain is full how could they do this? As I type this a local engineer is working at unblocking the drain - having manually cleared it first!!!

All great. Service engineer on time and efficient.

The engineers went above and beyond to fix the blocked pipe and provided a narrow and specific solution to be done by the plumber. Thanks!

You can trust in this Company. Vidushika at reception is super professional.

The quote was not clear enough and whilst they identified the issue they did not fix it as it required removing the toilet to remove accumulated scale in the pipe (I later received a separate quote to do the job).
Clearly not what I was expecting.
I did not get any value for money.

Engineers were professional, friendly and great.
Staff were very helpful and friendly on the phone. Highly recommended.

Yet again another team to the rescue after major problems with limescale blockages

Great service from Dyno-rod when our basement flooded! Very patient, helpful, honest and quick to help!

First of all I was told I could not get an appointment for 2 days - I was in a bit of an emergency situation with standing water in the kitchen sink. Booked it in the hope that I could find another firm to help me. Got a call back within the hour saying someone would be with me by end of day. Mitchell and Tommy came round at about 4.30 - immediately really friendly and reassuring. But they had not banked on my tiny flat and the difficult task that awaited them. They got to work on my sink - a nightmare of a job - tiny flat, too many bends in the pipes and years (probably) of blockage .. etc etc. Hellish. They tried everything and multiple times. Was not working, I was terrified, but they persevered and persevered. Went out on limb - literally - went on the roof to try work out where the pipes went, they worked SO hard, I was hovering in the background being an annoying pest of a worried customer and they bore with me with patience and generosity. Did battle with the tiny spots they had to squeeze themselves into in order to reach the pipes and finally, endured a couple injuries due to the layout of my flat and the intricacy of the work, and just when we all thought all hope was lost they tried the one last thing they had not tried yet - and they DID it. They were there nearly 2 hours - never complained, worked SO SO SO hard. So grateful you will never know - I cannot recommend highly enough and I hope they are rewarded by the company for their expertise and persistence - a rare thing to have such a work ethic - I am so profoundly grateful and full of admiration.

The team arrived on time, were polite and efficient and performed their task in a professional and timely manner.
They were informative and knowledgeable in relaying relevant information to us, as requested.
Top marks!

The guys were quick and efficient with a perfect specialist piece of kit to clear the drain.
Only downside was that they didn't discuss or describe the plan or the fee before doing the job.