Dyno-Rod - Essex Avis 

Previously a Dyno van failed to brake and bump into my car and damaged my rear bumper. However Dyno Plumbing (Great Day) refused to response and ignore my claim. Obviously, DYNO IS A COMPANY WITH NO SENSE OF RESPONSIBILTY. Their driver will just hit and go away.

Engineer was very efficient and got the job done quickly.

Engineer came was really polite and kept in touch.
When booking the job in. Was told someone would be out to quote and complete works same day if i was hapy with quote. Guy came only to quote and not complete (i had booked a day off for no reason then). He said I had to phone up to book in, he didnt even have the equipment to do the work.

On initial phoned call I was advised £175 for the first hour and then half hour rate after. However today was told £350 + VAT for the job. After engineer left he phoned and apologised he forgot to quote labour (2 people all day) bringing the total to over £1000 but will bring an official quote later.

In the mean time I called someone else who took 3 hours and fixed the issue on his own.

Still waiting on my revised quote.

Job done quickly, no problems, very efficient 👍

At phone call on booking, and again at 8.09 am on morning of appointment was told the engineers would arrive between 8 am-1 pm - a very wide timescale. Waited on site all morning. At 20 to 1 there was no sign of them so I made a call. Was assured by DynoRod that engineers would be with us in 20 mins. Finally arrived at 2.20 pm, ie 1 hr 20 mins after confirmed end-appointment time. Engineers said on arrival we had got it wrong - it was a pm appointment! It took a while for them to understand problem but they finally seemed to, and managed to do some of the job. It was unpleasant for them so they did well. It would require a revisit to remove tree roots found in the drains. So job not yet complete.

I had to wait 5 days for a workman to attend to my kitchen drain, because Dyno-Rod no longer consider a kitchen drain to be urgent. The workman arrived without all the necessary equipment, and what he had was breaking down. He failed to clear the blockage, and told me that I would have to have the sink, cupboard and floor removed, so that rods could be poked into the gulley. Later that afternoon I phoned an independent company. They came within half an hour with all the necessary equipment, cleared the drain effectively and left everything in working order. Dyno-Rod did not charge me for the visit, but, having relied on them for many years, I will never risk having them in my house again.

Amazing ..Polite and professional, hot the job done with no hassle… Thank you 😊

Couldn’t resolve issue but recommended an alternative provider to resolve. Couldn’t ask for more.

The engineers and plumbers that have dealt with our problem have been excellent.

When I have rung the office the service has been far less satisfactory.

So if you can find someone in the office who will actually pass messages on and make arrangements you will eventually get to some really good engineers who do a very professional job !

I normally come on here to complain so really pleased to be able to write a positive review. The block of flats where I live in Colchester has drain problems and this time it was bad. Shower flooded the bathroom, sewage from the toilet coming up in shower. Phoned Dynarod and Bradley arrived that afternoon. It was a pretty horrific smelling blockage but he dealt with it brilliantly and then after noticing my sink was draining slowly (it has always been slow) checked with a drill and a pressure hose and managed to haul out a huge amount of lime scale which had built up over years. He was efficient and helpful and sorted it all out and then came in and cleaned my shower too. I live on my own and need to know I can rely on companies like this. Absolutely excellent service and I am pleased to say so and to pass on my compliments to the person I spoke to on the phone and to Bradley.

Honest assessment,
Very helpful engineer

A quick and efficient service, phoned for an appointment Friday evening and an engineer was with us by 10.30 Saturday morning. We had blocked toilet and the engineer was polite and friendly and sorted out our problem. Good service.

Stuart was promt polite & efficiently Carried out the work.

My toilet stopped working right at the most inconvenient time, when I had visitors. Normally there’s just me in the house most of the time. The water was right up to the top, and also leaking a bit at the back on the floor, so we couldn’t use it any more. Not an ideal situation when you don’t have another toilet! I rang Dyno-Rod at 9 o’clock Monday morning. (It happened Saturday lunchtime, but I didn’t ring till Monday morning, because I was worried that I would get charged a high amount if it was at the weekend). By late afternoon, I was getting worried because no-one had arrived. The guy eventually arrived just before 8 pm.
I was very surprised and annoyed when he walked into my carpeted hallway with his dirty work boots on. Workmen always have shoe covers or take them off. When I said to him don’t you have any shoe covers, he said they’re not dirty! He lifted his shoe up, and no, it didn’t have a load of mud on it, but they were still grubby, and he works with toilets and drains for God’s sake! He said okay, I won’t come in any more. I didn’t like his attitude. So I had to flush the toilet, fill the bath up and empty it etc. myself. He showed me in the driveway, when he had lifted the drain cover, what the blockage was. He cleared it and everything was working and back to normal. What a relief! I was worried about the cost, but it cost the minimum amount of £170, so a lot of money, but at least it’s done now.

Stuart sorted problems out quickly polite & courteous also good job.

We had a blocked drain late Saturday evening which was overflowing all over our drive after phoning Bradley arrived within just over an hour and within 15 minutes it was all flowing again great service.

Excellent service. Professional and efficient. Thank you!

Immediate phone response and an appointment made for same day. Engineer arrived shortly afterwards and he was very polite and friendly. Problem solved very quickly. No issues at all, just wish it could have been much cheaper.

Prompt and polite service. Easy to book too.

The guys were very friendly and got my drains running again and also found what the problem was for future work to completely clear the issue. They spent the time to get the current circumstances working as well as possible and discussed the findings and potential options along the way. I was very impressed with their professionalism and personal inter action. Certainly a very good customer facing team for the company.