Dyno-Rod - Gloucestershire Avis 

First time user of this company.
Called them in the morning and the job was sorted by mid afternoon ‘perfect’ !
Called me hour before they arrived and sorted three blocked gullies.
Matt was polite and left the site clean.
Thankyou.

Great experience today with Dan from Dyno-Rod Cheltenham. Gave good advice, explained how my drains worked, and was able to clear a blocked drain on the spot.

Very helpful and completed the task at hand very quickly whilst providing a running commentary (which was helpful)
One improvement suggestion - I was not advised in advance that blocked toilets are likely to require removal of the toilet in advance before the engineer can clear the pipe work - which means calling in a separate plumber/builder to complete this work first (as the Dyno Rod engineer is unlikely to be able to do this) and therefore a need to rebook the appointment at a later date.

It would be helpful to raise this when the first appointment is booked and mention it in the on-line information - luckily I had already done this

Both Cliff and Martin provided an excellent service offering experience and knowledge to the situation. We felt able to ask and shown images on the camera. Everything explained clearly made it a learning experience. They also respected our property . Communication from office staff was also excellent. We cannot praise the company highly enough.

Dan came to my house at short notice. He was very helpful very polite and did everything we asked of him with a smile.

This was great anyway, but when you consider the nature of some of the tasks he does, it was even more impressive.

I can highly recommend him - which I rarely say!

Thanks Dan!

Well, I admit I did call 2 local independent companies first, who didn't get back to me! In fact, I'm still waiting for a return call from both companies, meanwhile Martin from Dynorod has been and sorted the problem - no hassle! There's an automatic booking system, or a real life human to speak to! One local company had an AI administrator who was reporting my ' locked train '! No kidding. The autobot misheard blocked drain!
I can't recommend this company more highly, they have systems to get your problem logged and a drain technician calls you with a fixed time. The price was quoted before the technician arrived on site. The price was exactly what they charged - no extras were even suggested. I won't bother with anyone else now, if I ever need a drainage problem sorting. Thank you Martin and the whole Dynorod company - it works and emergencies get sorted quickly!

Very happy, the team were brilliant. Very helpful and polite and resolved the issue quickly for us.

The engineer was knowledgeable, courteous and professionally turned out. He was happy to engage with me as he carried out his work, so I am more confident in dealing with any further problems. The engineer had to work around other tradesmen on site and he did so flexibly and without complaint.

Rapid response, helpful and candid advice. Practical effort too resolve the problem, which was successful

Great guys, came out super quick and were really friendly and explained things very well!

Amazing service

Really responsive
Incredible service from Dan really friendly and open

The workman was very professional and worked out the problem quickly. He made sure everything was clean and tidy when he left. He also gave good advice for prevention of the problem arising.

Very easy to arrange, convenient timescale. Had a message to confirm and then a call to advise on his way. Can't remember his name, but he was excellent. Finding issue well away from the toilet. Good enough to clear issue which was also impacting neighbour. First time I've used their service and based on my experience would highly recommend.

Excellent service on a blocked sink drain. Speedily cleared when my efforts had failed, nice chap attended who knew exactly what to do. More expensive than I was hoping for, but had no choice...

Excellent service which identified the issue was a Severn Trent Water matter. Engineer could not have been more helpful and efficient and no charge made

Managed to sort out our blocked drain despite the unusual circumstances

I had a CCTV drain survey booked with Dyno-Rod, only to find out on the day that they hadn’t actually booked the correct service. This wasted my time and the time of my house sellers and estate agents who were all waiting around for a survey that never happened.
When I contacted them to sort it out, the staff were unhelpful, dismissive, and at times outright rude. No accountability and no effort to fix the issue they created.

A completely frustrating and unprofessional experience. I won’t be using Dyno-Rod again and wouldn’t recommend them to anyone.

Very good service colleague went above and beyond pricing very clear and fixed problem

We were really pleased the two
Man team did such a good job - resolved the blockage ( unbelievable amount of scale in the pipes) it took them some time to do it but they were very thorough

The bloke had a look at it to not a degree bins and he did not want to do the job