Michael Lawson is neat, tidy, friendly, polite and very professional. Stopped the leaking from two of our toilets. Was able to fix one and fit another brand new toilet too. Apologised for the delay an... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWellington House, 17 Birkheads Road, RH2 0AU Reigate, Surrey, GB
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Lisez les avis des autres
Nick’o was so professional and friendly on both visits the initial one where he diagnosed the issue we were having with the kitchen taps and leak and on the second visit to replace the taps. Could not... Voir plus
L'entreprise a répondu
The engineer, Michael Lawson, was brilliant. He arrived promptly and was able to isolate what he felt the problem was. He was happy to talk both my husband and myself through the issue, so that we und... Voir plus
L'entreprise a répondu
Dyno Rod has provided a good service. Cold water tank and holding platform was replaced in the loft. Barry the plumbing engineer has done a very good job. He has replaced everything securely an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Plombier
- aussi dans
- Vidange des canalisations
Écrit par l'entreprise
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Coordonnées de contact
Wellington House, 17 Birkheads Road, RH2 0AU, Reigate, Surrey, Royaume-Uni
- 01737 881576
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Our engineer Charles Cook
Our engineer Charles Cook was polite, prompt & efficient when helping me with my plumbing issue. Would highly recommend
22 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Great Service
Nick ‘O changed a faulty cartridge in our bathroom hot water tap and replaced a pop-up waste mechanism with a minimum of fuss. Nick is professional, friendly and efficient and I would be happy to recommend him.
20 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hello Paul, we are delighted to hear about your excellent experience with our service. It is wonderful to know that the faulty bathroom tap cartridge and the waste mechanism were replaced so efficiently and with a minimum of fuss. Thank you so much for taking the time to share your kind feedback and recommendation!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Michael Lawson 5 star professional
Michael Lawson is neat, tidy, friendly, polite and very professional. Stopped the leaking from two of our toilets. Was able to fix one and fit another brand new toilet too. Apologised for the delay and was happy to show me the work he had done and explain what had happened. Five star professional!
22 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hi Fay, we are delighted to hear about your excellent experience with our service. It is wonderful to know that Michael was polite, neat, and professional while successfully resolving the issues with your toilets, and installing a new one too in your Haywards Heath home. We are also pleased that they took the time to explain the work clearly and apologize for any delay. Thank you so much for your kind words and five-star feedback!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Callun was the perfect engineer
Callun was the perfect engineer! Hard working, knowledgeable and pleasant. He replaced our leaky water tank while ensuring that he treated the house with respect. Great job all round…
22 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hi John, we are delighted to hear about your excellent experience with our service. It is wonderful to know that your leaky hot water tank was replaced so efficiently by a hardworking and knowledgeable Callun, who took great care to treat your home with the utmost respect. Thank you very much for taking the time to share your kind feedback!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
He explained every step
He explained every step
Very polite and nothing was too much trouble for him
Very informative
22 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hello Customer S Felstead, we are delighted to hear that Nick was so helpful, polite, and thorough in explaining the process to you, when he attended the plumbing emergency in your Hastings home and made the necessary repair to the cold water tank.
Thank you for sharing your wonderful feedback.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Nick’o was so professional and friendly…
Nick’o was so professional and friendly on both visits the initial one where he diagnosed the issue we were having with the kitchen taps and leak and on the second visit to replace the taps. Could not have asked for a better engineer. Would always recommend to friends and family also well chuffed with the choice of taps offered as replacements thanks
21 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hello Brenda, we are absolutely thrilled to hear about your positive experience with Nick during both of his visits to your Eastbourne home. It is wonderful to know that he was professional and friendly while diagnosing the leak and replacing your kitchen taps. We are also delighted that you are so pleased with the replacement taps offered and that you would highly recommend our services to your friends and family. Thank you for taking the time to share your lovely feedback.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The engineer
The engineer, Michael Lawson, was brilliant. He arrived promptly and was able to isolate what he felt the problem was. He was happy to talk both my husband and myself through the issue, so that we understood what had happened. In order for us not to be without heating or hot water, he went out of his way to source a part he needed locally and fitted it during the same visit. He was courteous and considerate. We are very grateful for his assistance in sorting out our emergency.
19 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hello Claire, we are so pleased to hear that Michael was able to assist you so swiftly and effectively during the heating emergency at your Billingshurst home. It is wonderful to know that he took the time to explain the issue clearly to both you and your husband, and that he went the extra mile to source the necessary part locally so you wouldn't be left without warmth or hot water. Thank you for sharing your kind words about his polite, considerate, and professional service.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The plumbing leak through the ceiling
The plumbing leak was a potential nightmare that had a difficult access challenges. Nonetheless the engineer, José De Sousa, did a fantastic job in accessing the issue and successfully completing the job with no mess or fuss. The issue was resolved and I was very pleased and would recommend José and Dyno for their quality of work and approach.
16 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hi James, thank you so much for sharing your positive experience. It is wonderful to hear that the difficult access challenges. at your Twickenham home, were handled so professionally and that the plumbing leak was resolved cleanly and efficiently. Your kind recommendation and feedback about the high quality of work are greatly appreciated.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Emergency call out on a weekend
Emergency call out on a weekend. A few hours later, technician had arrived, diagnosed the problem and sorted it all within 15 minutes. Brilliant service, would defintely recommend
17 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hi Michael, we are thrilled to hear that Esmond was able to reach you, at your Crawley home, promptly on the weekend, quickly identify the issue, and resolve everything so efficiently. We can see further issues have occured and please do stay in touch so that we can assist there too.
Thank you for sharing your experience and for recommending our plumbing service.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Dyno Rod has provided a good service
Dyno Rod has provided a good service. Cold water tank and holding platform was replaced in the loft.
Barry the plumbing engineer has done a very good job. He has replaced everything securely and safely. He took photos and shared them.
Dyno requested payment in full before the work. But their terms and condition says that domestic customers to pay when the work is completed. Terms snd conditions need updating.
The old plastic tank was left behind in the loft. It is important to recycle the old materials properly to help the environmental Issues. Helpful to include this service, Thank you
14 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hello Sivakengai, we're happy to hear that the replacement of the cold water tank, in your Raynes Park home loft, was completed safely and securely, and that the clear photographic updates provided peace of mind. Thank you for sharing this positive feedback with us. We also appreciate you bringing your thoughts to our attention regarding the payment timing and the remaining waste materials. We at Met Serve Ltd do take prepayment, and have done for many years, as our bad debt situation was getting untenable. The policy you speak of is that of our franchisor and payments they manage. Furthermore, we recognize the importance of eco-friendly disposal practices and will look into how we can better support proper recycling for future jobs. We have a rapidly developing ESG policy and have already taken considerable steps in this space, inlcuding investing more so in reneweable energy, electric vans and waste management. Your observations help us improve, and we are glad you had a five star experience with our service.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Jack is a first rate Plumber
Jack is a first rate Plumber! Turned up promptly, was respectful, effective and fixed everything really well really quickly! Great!
16 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hi Loz, we are delighted to hear about your excellent experience with our plumbing service. It is wonderful to know that Jack arrived promptly, carried out the work efficiently and respectfully, and resolved the issue so quickly. Thank you very much for taking the time to share your fantastic feedback.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Charlie Kelly was brilliant and sorted…
Charlie Kelly was brilliant and sorted our leak so quickly! Very professional.
16 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hi Jess, we are so pleased to hear about your great experience with our team. It is wonderful to know that our engineer resolved your plumbing issue so quickly and maintained such a high level of professionalism throughout the visit. Thank you very much for taking the time to share your kind feedback with us.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Adrian is a top plumber
Adrian is a top plumber, very thorough in his work and has very good customer service skills.
15 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hi Happy Customer, we are so pleased to hear that you had such a fantastic experience with our service. It is wonderful to know that Adrian was so thorough with his work and provided you with excellent customer care. Thank you very much for taking the time to share your kind feedback with us.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The staff member Charles cook was…
The staff member Charles cook was polite, friendly and knowledgeable. He quickly identified where our problem was and fixed it within half an hour. Truly great service
15 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hello Nicola, we are delighted to hear about your positive experience with our service. It is wonderful to know that Charlie was polite, knowledgeable, and able to identify and resolve the tap issue, in your Crowborough home, so quickly. Thank you for taking the time to share your feedback, and please let us know if we can assist you again in the future.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The engineer
The engineer, Andrew Launchbury, worked exceptionally hard for 2 days & was a great bloke to have around. He explained the process thoroughly & achieved 1st class results.
13 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hi Kevin, we are delighted to hear about your fantastic experience. It is wonderful to know that Andy worked so hard over the two days when completing the powerflush on your heating system, communicated the process clearly, and delivered first-class results. We truly appreciate your kind feedback and support.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
great engineer
Just had a really great engineer today. Simon Peters he came and fixed my toilet cistern flush. He phoned before came, explained what the problem was, then got in with it. Neat tidy job.
15 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hello Happy Cats, we are so pleased to hear about your great experience! It is wonderful to know that Simon communicated well by calling ahead, clearly explained the issue, and completed a neat and tidy repair on your plumbing. Thank you for sharing your positive feedback.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Carl Whittington from Dyno was…
Carl Whittington from Dyno was professional, friendly and efficient when investigating a leak through our kitchen ceiling. He made an access hole in exactly the right spot, clearly explained what needed to be done and left everything clean and tidy. Quick, decisive and thorough—highly recommended.
14 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hello SP SP, thank you so much for sharing your wonderful feedback. We are delighted to hear that Carl was able to locate the leak above your New Malden home kitchen so precisely, explain the required repairs clearly, and leave your home spotless afterward. It is great to know that you received such efficient, thorough, and polite service, and we truly appreciate your high recommendation.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Mustafa
Adrian the plumber has been to my house monday 12ictiber I would highly recommend this plumber from dyno-rod. He is professional, reliable, hardworking and takes great pride in his work. He is polite, friendly and always happy to help. His workmanship is excellent, and he makes sure the job is done properly. It is a pleasure to deal with him, and I would happily recommend him to anyone looking for a trustworthy plumber
10 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hello Mehmet, we are so pleased to hear about your fantastic experience with our plumbing service. It is wonderful to know that Adrian provided efficient, high-quality workmanship while being professional, polite, and helpful throughout the visit. We truly appreciate your kind words and your strong recommendation.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The sign of a good company is how they…
A good company shows its quality in how it handles things when they don’t go smoothly, and I want to recognise this.
Michael, the engineer, carried out a detailed and forensic investigation into a very unusual leak coming through my kitchen ceiling. After removing part of the ceiling and checking all pipework, no water was found, which made the issue even more puzzling. Eventually, a small patch of water appeared around the toilet pan, which he repaired. I’ll continue to monitor it, and I’m now waiting for the quote to repair the ceiling.
I’d also like to thank Samantha, the Operations Manager, who resolved a complication around asbestos testing before any ceiling removal could take place. As a non–BG customer, the process was not straightforward, and her intervention ensured everything moved forward correctly. It’s an area that could benefit from review for future cases to ensure customers are not chasing.
13 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hello Kelly, we are glad you enjoyed your experience with our team and appreciate your recognition of our efforts during a complex situation. It is rewarding to hear that the detailed investigation into the unusual ceiling leak was conducted thoroughly, and we are pleased that the source of the water was successfully identified and resolved.
We also appreciate your feedback regarding the coordination of the safety testing prior to the work commencing. We acknowledge that navigating these procedures as a non-contract customer presented some challenges, and we are grateful for your patience while this was sorted out. Your comments regarding the communication process and the need to follow up have been noted. We will review these internal procedures to ensure a smoother, more proactive experience for future customers in similar situations. Thank you for taking the time to share your constructive journey with us.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing Surrey, Sussex, Berkshire and Hampshire)
water leak fixed
We had a water leak late in the evening. Cameron Taylor fixed it within hours. He was really professional with a great attitude towards us.
Thank you Cameron
12 octobre 2026
Avis spontané
Réponse de Dyno-Rod - Plumbing Surrey and Sussex
Hi Andrew, we are delighted to hear about your positive experience getting the late-evening pipe issue resolved so quickly at your Guildford home. It is wonderful to know the work was handled with great professionalism and a fantastic attitude. Thank you very much for taking the time to share your kind feedback with us!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
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