Dyno-Rod - Plumbing Yorkshire Avis 268

Mark was very professional

Initial contact was excellent with the technician advising re required parts and supplier.

Visit today to fit new shower was equally excellent. The technician was polite and showed great respect for my position as a disabled customer. Work was completed quickly with no mess and explained fully.

Arranged via British Gas, issue with plumbing which was fixed for a competitive price. Plumber was very professional & courteous.

Great, efficient customer service.

Kieran came very quickly and sorted out the problem. Very pleasant and efficient and thoughtful. It's our first experience of Dyno and you have an excellent employee in Kieran. Wouldn't hesitate to use Dyno again.

The job was done with professionalism and efficiency. Reasonable price as well.

Gary from Dynorod was very friendly and efficient. He diagnosed the problem quickly and dealt with it including replacing the radiator that had developed a leak with a new one he went to the supplier to collect. He is a credit to the company.

Great communication and service.

They kept me up to date on progress and were able to fix the issue first time. Also a fair price for a same day weekend call out.

The engineer was very helpful and knowledgeable from the get-go. He measured the job up, ordered the right part, and fitted very neatly a new en suite radiator. He was genuinely pleasant and wanted to do a good neat job. Very careful inside our home and very clean and tidy. An asset to the team. Thanks to Josh A.

Very trustworthy company and staff were very professional and on time.

Agreed to pay 1/3 more for a call out for blocked drain on a saturday. 5 1/2 hours later still waiting, phoned to find out how much longer, the engineer is on a job an hour away still (was told same thing one and a half hours earlier) customer service seemed to think it was a 15 minute drive between addresses! I told them to cancel, had enough of waiting, 40 minutes later a drainage engineer rings, tells me he can me at mine by 5pm (I phoned first thing sat morning) and that he hadn't left home yet? Told him no thank you, complete waste of a day, have managed to deal with it all day so will deal with it now till Monday and call a local professional.

Extremely happy with the work done by Dyno-Rod. McKenzie turned up on time and located the issue quickly and advised me of the plan to resolve. This involved cutting into the flooring, which I knew was needed. He removed several blockages, replaced and sealed the pipework. The work was of a very good standard and the bathroom left clean and tidy, free of any issues. I would highly recommend.

Arrived on time. Polite professional and made friends with our dog. Work was quickly completed. Reasonable price.

Thank you Bret, you were a legend in getting my drain unblocked, great guy, experienced and got the job done in no time, thank you very much for your help today, you made a stressful day into a calmer evening after getting the job done fast. Great service and professional.

Very polite and knowledgeable. Wouldn’t hesitate to use his services again.

Avoid at all cost! They charge expensive prices which I don’t mind but the standard of work does not match the price. I wanted 6 designer radiators fitting and all the first guy did was complain about everything. I also caught him walking in and out of my house in his shoes knowing I have extremely light carpet. My carpet was left filthy and I had to then clean it after he left my house at 7 that evening. I also found a big patch of water he had spilt that was turning brown that he had tried to hide. The job went from 1 day to 2 days because the guy was absolutely useless. I now have a radiator hanging off the wall which is extremely dangerous especially when I have a 1 year old. I have contacted Tom the manager with no response.

The workers were well mannered and carried out the job with great efficiency leaving no mess and doing a fine job

My elderly mum who lives on her own had an emergency plumbing problem. Harry from Dyno-Rod was so helpful and courteous, arrived within a couple of hours and did a fantastic job. The price was reasonable and my mum was relieved and satisfied. Honestly, I highly recommend this company.

Prompt response. Professional approach and reliable. Good communication and met our needs.
Friendly and sorted the problem quickly.
Excellent! Thank you.

Dyno Made the leaks worsened

I’ve been with British ever since, but lately 2months before the contract agreement expires, I’ve contacted BG /DYNO as pipeline outside was slightly leaking, it was in the month of August and my contract expires in September 23rd. Engineer came in September and replaced the pipe outside just above the kitchen window. Engineer did not check that there’s a small tube that’s leaking but theyve replaced the big pipe. 4days later leaks again but it was dry when the engineer visited and within the 14days grace period, the engineer said if the same issues happened just call them. Now it’s over 14days and the leaks are nonstop and the contracts expired. British Gas AND DYNO ROD denied taking responsibility for this failed job. To get this same issue fix is to renew the contract! Isn’t this a black mail. PLEASE SORT THIS LEAKING OUT BECAUSE IT NON STOP, 2/10/2025 customer service said someone will be coming if this is the same issues I won’t be charged. But today, customer service has been ignoring and not taking responsibility anymore as the contract expired.

BUT THE JOB WAS WITHIN THE CONTRACT? PLEASE SORT THIS OUT. I WAS FRUSTRATED I SHOULD HAVE NOT GET IT MESSED UP WITH BG/DYNO