Dyno-Rod - Thames Valley Avis 

The guys who came round to check the drain blockage were friendly and clearly explained the problem. They helped to clear some of the blockage but then advised us how to fix it properly ourselves. For the call out charge I wold have expected more help and fixing of the problem from them

Dan was super helpful, very happy customers - thank you.

Arrived promptly really friendly & courteous guy. Was careful thorough in checking everything. Let me know work guaranteed for 90 days. Super service

DynoRod unblocked our drains quickly and very efficiently. Why would you use anyone else?

Had a visit from dan n today absolutly exceptional customer service, he went above and beyond to fix my outside drain so i no longer suffer the foul smell

Excellent service. Blocked and backed up drains clear speedily. Would recommend.

Was an absolute star Luke is and a huge asset to the Dyno-Rod team. A total professional, got the job done, complete transparency throughout and became best pals with our gobby Labrador who I swear I nearly got in the van and went home with him! Cannot thank Luke enough for ensuring the day started with a positive outcome, thank you!

Tried two different companies without success and they quoted higher price than Dyno. Finally reached out to Dyno and they sorted the issue. Their van is equipped with all required tools to do the job and they didn’t mess about. The guy even went a mile ahead by trying to even put our dishwasher back. I would highly recommend.

We had a serious flooding problem on our shared drive so booked Dynorod very easily on their excellent app. They came within a couple of days and efficiently cleared out the drain, sent a camera down to make sure it was all clear, and left everywhere clean and tidy. Really excellent service all round.

Two men arrived on time, phoned first to say they were on the way. Explained everything really well and gave good advice. They were polite and helpful.

What went well:

The appointment was scheduled quickly for the next day
The engineer arrived within the timeframe indicated
The blockage was successfully cleared

Areas of concern:

Communication and customer service: The engineer appeared rushed throughout the visit. There was no explanation of the work carried out, what caused the blockage, or any preventive advice.
Payment process: I was asked to provide credit card details over the phone to your HQ, rather than using a card reader. This raised security concerns, as sharing card details by phone is generally considered unsafe.
Service expectations: Based on previous experiences with Dynorod,

I expected:

An explanation of the work done
Information about your standard 3-month guarantee (where repeat blockages are covered free of charge)
A more thorough service given the £190 fee

Overall professionalism: The entire visit lasted approximately 5 minutes with minimal interaction, which felt inconsistent with the premium price point.

What I'd like to see:
Better customer service training for engineers, including clear communication about work carried out and standard service guarantees.

Excellent service -a courteous and efficient team from the initial phone call to successful completion of the job. The problem did not present clearly on the CCTV, but the young professional's structured approach rechecked and solved the issue effectively.

Amazing service. Sorted out major root issue in drains within 2 hours of me calling it in

Very quick response and then very thorough and efficient service. Thank you.

Excellent service, very friendly staff. I fully advise.

Dyno were efficient and speedy. From first contact to house-call just a couple of hours. Engineer Luke was both intelligent and charming. Sorted the blockage in less than half-an-hour. Really first-class service.

Extremely impressed with service from Dyno-Rod.
Very helpful telephone service and appointment within 24 hrs of call.
The young lad who came to sort the issue in our home was outstanding. Extremely polite, helpful and a pleasure to deal with.
I would really recommend Dyno-Rod for anyone with issues with drains.

Had a domestic drain CCTV survey carried out . Both the office staff and engineer that came out were very polite and efficient in this process . Have to wait on the full report by them with costings to follow

Really responsive and drains unblocked within 5 mins. Even shown the fatberg that caused the issue.

We had a backed up sewer. The service was quick, the engineer arrived within an hour and was done within half an hour. He had a look with his camera down the drain and all was clear. We were very relieved. Thanks