Dyson Avis 156

I needed a replacement part for my Dyson V10 animal which is old but I take care of it. After emails the customer services department helped me with getting the part which helps me a great deal with regarding budget . I am extremely happy and once my machine stops working I will definitely call Dyson to see if I can read in my old for new one . Most reliable company in floor cleaning.

WORST CUSTOMER SERVICE YOU COULD EVER FIND WITH A COMPANY

Purchased a V11 vacuum which started having issues with the canister bin within ten months of use. Contacted Dyson and talked to an agent. Explained my concern and also sent videos of the issue. The agent agreed there is a concern. After being put on hold a while later the agent returned and said they would send me a replacement part for free it was still under warranty. The agent said it was backed ordered and that they will contact me when available, gave me a claim number and I thanked him. After three months I heard nothing so I sent a email to Dyson with claim number and asked what’s happening. No response for two weeks. Wrote again and still no response. After four months I wrote a bad review then I got a response. Explained everything all over again and the agent said they will send me a new vacuum. Great. I got the new vacuum in about a week. I had to send back my old one first though. Anyway the new vacuum worked great for about a year then quite working. The vacuum Would start and stop instantly then once in a while it would run for approximately thirty seconds or so. Contacted Dyson explained the concern. The agent said that I need the cyclone which is the whole body assembly. The agent also said that I had no warranty as it stared on the original purchase date. So I asked him how much and how long to get one. He answered it’s on back order and has no idea when it’s available. I said don’t give me a price I’m not interested. Can’t wait for who knows how long without a vacuum. So I had two V11 vacuums that didn’t last a year without concerns. Dyson did nothing to resolve this. A $800.00 vacuum is garbage less than a year of use. Stay away from Dyson there products are garbage, buy something else I did. I don’t want to give it one star if I could I would give it negative stars.

Terrible. I wanted to buy a V15 detect on their website. I registered my phone number, received a code much later. Contacted CS they were useless. Finally received the 10% code. Applied to at checkout for my purchase. Code did not apply. Contacted CS again, agent told me my code has not been valid for years. What ? I just received it. CS refused to help. Avoid, I will be buying another brand

Bought a Dyson Purifier Hot+Cool™ called Dyson few times about not working properly they said seems to be filter which I already changed but sent me new filter same thing was happening not working properly they want me to pack this big purifier up and send it to them but don’t send a return label and don’t work with the customer this machine was over $1000 wouldn’t buy another Dyson

I contacted Dyson on Jan 30th for warranty service to my Dyson Big Ball vaccuum. After calling them numerous time to obtain a Purolator waybill, with the excuse being the back office is having trouble, we will send you the waybill soon. When i finally received the waybill, it was for me to ship my vacuum from Toronto to Calgary for service. I again called them and they said they can't generate a waybill for the Mississauga service center. So i shipped the item, by ground and it finally arrived in Calgary on Feb 24. Policy is, they will send an email upon receipt of the service item (hmmm i wonder when that's going to come?!). I spoke to them on friday and they said they would escalate my service. I spoke to them again today and they told me is 10-21 business days in service. Blah Blah Blah

Replacement Process Left Me With an Unusable Product

I have been attempting for months to resolve an issue with a product replacement through Dyson, and despite repeated emails and follow-ups, the matter remains unresolved.

My original Airwrap had a warranty issue and was replaced with a Supersonic unit which is a different unit. I trusted that Dyson’s replacement process would ensure full compatibility and functionality with the attachments with came with the original unit. Although they were not. I did not immediately use it, as I own other Dyson hair products.

It later became clear that the attachments I had retained from my original Airwrap do not fit the replacement unit provided. As a result, I now have a Dyson device that is effectively unusable.

This is not a warranty issue, nor is it due to misuse. The issue arose from Dyson’s own replacement process, which failed to provide either a compatible product or the appropriate attachments.

For a premium brand at this price point, I expected a significantly higher standard of customer care and resolution. Instead, my emails have gone unanswered or received what appear to be automated responses that do not address the substance of the issue.

Not even two years after purchasing my dyson purifier, it developed a sensor issue that cannot be repaired. I expected much better durability for a product at this price point. Instead of offering a replacement, they gave me a 30% discount for a new one. What a scam!

Extremely disappointed with the quality and the lack of accountability. I would not recommend these products.

Complaint Against Dyson Canada – Unresolved Warranty Repair, Financial Loss, and Warranty Depletion
I am filing a complaint regarding an unresolved warranty repair for my Dyson Airwrap.
I activated my warranty on July 1, 2025. Within one month of purchase, the unit stopped working.
Below is a documented timeline of events:
• September 17, 2025 – Troubleshooting initiated with Dyson.
• September 17, 2025 – Dyson confirmed machine repair.
• September 29, 2025 – Additional correspondence sent.
• December 3, 2025 – Repair follow-up.
• December 5, 2025 – Repair order confirmed.
• December 10, 2025 – Exchange order issued.
• December 25, 2025 – Email received stating repair was cancelled.
• January 12, 2026 – I followed up again as I had still not received my Airwrap.
• January 14, 2026 – Exchange follow-up from Dyson.
• January 15, 2026 – I sent a formal escalation noting a 6+ month delay.
• January 22, 2026 – Address confirmation requested for replacement.
• January 22, 2026 – General response from Dyson, but no product shipped.
Throughout this process, I have repeatedly been told to wait 10–15 business days, leading me to reasonably believe the replacement was imminent. Based on those assurances, I did not purchase an alternative styling tool.
As a result, I incurred additional out-of-pocket expenses. I attended multiple weddings and social events during this period and had to pay for professional salon styling services because the Dyson Airwrap functions as a salon-quality styling tool. Had I been given an accurate timeline, I would have purchased a lower-cost temporary hair styling device instead of incurring significantly higher salon fees.
In addition to financial costs, I have spent substantial time following up with Dyson, including phone calls, emails, and time taken away from work to resolve this matter.
Furthermore, this product carries a one-year warranty, and it has now been in Dyson’s possession for approximately eight of those twelve months. Despite this excessive delay, Dyson has not offered to extend the warranty period to compensate for the time the product has been unavailable to me.
I informed Dyson that I would escalate the matter to the Better Business Bureau and Ontario Consumer Protection if it remained unresolved. No meaningful action was taken.
As of February 2026, I still do not have my product.
I believe this constitutes:
• Unreasonable delay in fulfilling warranty obligations
• Failure to return my property
• Financial harm due to reliance on repeated assurances
• Depletion of my warranty period while the product remains in Dyson’s possession
Desired Resolution:
• Immediate shipment of a new replacement unit with confirmed tracking and a warranty extension reflecting the time lost, OR
• A full refund to my original method of payment,
AND
• Additional goodwill/financial compensation to acknowledge the prolonged delay, financial impact, and significant inconvenience experienced as a result of this matter.
Given the length of delay and the documented impact, I believe compensation is appropriate and warranted.
I have retained all documentation and correspondence and can provide supporting evidence upon request.

I received an email from Dyson On Dec 26/25 offering a "Boxing Week Event" sale claiming "More benefits when you buy direct from Dyson." So, I proceeded to order a Purifier - Humidify & Cool PH2 De-Nox and a Cool Tower Fan AM07 at a saving of approximately $500.00. My visa payment went through and I received an order confirmation number. A few minutes later I received two emails, one stating my "order has been cancelled," and the second telling me to "complete your Dyson order by clicking the link below and enter your details to make payment and finalize the transaction." I tried numerous times but it would not work so I phoned Dyson on Dec 29/25 explaining the details of my attempted order. I was told not to worry, that Dyson had a glitch in their on-line payment system and that they would honor that price for the two items, with no shipping fees. This situation repeated four times between Dec 29/25 to Jan 19/26 with a repetition of order and payment, cancelation, wait for refund and reorder all the while being told that the glitch was fixed! I finally emailed Dyson detailing the events from Dec29/25 to Jan 15/26 and received an email from Dyson on Jan 17/26 telling me that my "best course of action right now is to purchase your Dyson products in person at a Dyson Store or from another retailer." When I emailed them back asking if they would guarantee that they had the specific items I originally ordered in stock and would also honor the sale price offered, I NEVER HEARD BACK FROM THEM!
This is beyond comprehension! Never will I purchase another Dyson product!

I purchased a refurbished Supersonic hair dryer directly from Dyson as a Christmas gift for my wife, and it arrived with a significant crack in the housing and chipped plastic. The support experience has been appalling. First, they tried to hide behind a "final sale" policy for an item that arrived broken.
After weeks of back-and-forth to get a warranty return approved, they finally admitted their failure and explicitly promised in writing they would send a brand-new machine in original factory packaging to make up for the delay. They immediately broke that promise and shipped another refurbished unit instead, brushing off their written commitment as a "miscommunication." It is now February 8th, two months since I ordered this gift, and I still don't have it. I have bought a lot of Dyson products over the years, but this level of dishonesty and incompetence ends it for me. I will never buy from this brand again.

Do not buy this garbage. It is working only in USA and Canada. It will not work in Europe. I have been traveling for a while. I have used a lot of different appliances in Europe which were bought in Canada as all electrical tools are made for 120 -240 v. This garbage is designed only for 120 v. How ?

Services clientèles minable incompétent .
Les produits ne sont pas fiables .
Zéro suivis
IL VA FALLOIR FAIRE UN RECOURS COLLECTIF.

This has been one of the worst warranty experiences I have ever had.

I have been waiting for over two months for a warranty replacement in Canada.
During this time, Dyson has:
- Sent the wrong model multiple times
- Provided conflicting information in writing
- Asked me to wait repeatedly for issues caused entirely by their own internal errors
- Failed to provide shipping confirmation or a clear delivery timeline

I was without a heating unit during winter while being told to “wait again” after each mistake.

Despite multiple escalations, the process continues to be mishandled.
This is not a product issue — this is a serious customer service and accountability failure.

I would not recommend Dyson Canada based on this experience.

I’ve had a very disappointing experience with Dyson’s customer service. Despite multiple attempts to reach them via phone and email, I received no response. I even visited their store in person, where the staff acknowledged the issue with my vacuum and assured me that they would coordinate with the company to arrange a shipment for repairs. However, after that, I never received any follow-up emails or phone calls.

Additionally, the vacuum cleaner was still under warranty, but the motor developed a problem. Overall, I’m very frustrated with the lack of support and the product issues. I hope Dyson can improve their customer service in the future.

Ordered a Dyson product 3 months ago and still have not received it. No answers after 5 calls to Dyson Canada customer service that is located in the The Philippines. Can't speak to any decision-making leader in Canada. According to the latest call today, my payment was not accepted and have to reorder. But no refund of my original payment. How can I place another order when my first was never even processed and I do not have a refund as yet? Dyson promises an epic experience. It's an epic failure and a fraud. They may portray being a high-end product. But it's hit or miss. Never by a Dyson !! If there was a -10 rating, I would rate it so. My call just got disconnected while awaiting to speak to a Supervisor that can provide answers. Companies like this have to be held accountable !!

This company is a scam. I was sent a$700 vacuum that continually shut off and when I called to get it replaced because it’s under warranty I was told they were all out of the product even though it’s available online. I am planning to start a class action lawsuit against this company given how many people have been scammed. Please email me if you are looking to join in on this because this is corruption and it’s unacceptable. We need to hold this corporation accountable for making profits of selling defective products to hard working Canadians. Suedysoncanada at proton.me

I bought the Dyson V8™ (Silver/Nickel) cordless vacuum in July. It stopped working by November, and it’s now January 16. I’ve spent significant time with a Dyson representative and manager who promised a different courier and express delivery for a replacement, but that didn’t happen. They say they can send me a new unit if I mail mine in, but they still can’t locate my address. So 3 months later I still have not been able to use my vacuum.

I also purchased the Dyson hair dryer, which lasted only about a year and a half and didn’t perform well, especially considering the price. Overall, I am very disappointed with the products and customer service and would not buy from Dyson again.

And don’t buy from Best Buy cause they will not help you either. Has to break within 30 days. So I’m out $500. Worst companies ever!

Unfortunately, I received very poor service recently. I attempted to purchase the latest Airwrap ($895). The website offered a 10% discount if I provided my contact information, and I received the discount code via text message. However, the message did not include an expiry date.

At the time, the model I wanted was out of stock. About two weeks later, it was restocked and I was notified, so I went back to complete my purchase. When I tried using the 10% discount code, it didn’t work.

I’ve reached out to Customer Service multiple times, and the conversation goes in circles with no resolution. I was told the 10% code was for my “next purchase,” and this was my next purchase — it would have been my first-ever online order from their website. Any other purchases I’ve made were in-store.

They can clearly see in their records that I’ve never ordered online before, so I don’t understand why they won’t honor the offer. For an $895 hair tool, I expected better support. I’m not paying full price after this experience, so I won’t be purchasing. Terrible service and a complete waste of time trying to resolve this through their customer support team.

Oh my god !! The absolute absolute worst company to deal with. I am still chatting with them is now one hour and 45 minutes just to get a replacement hose. Additionally, they want to charge me for shipping. They should be covering this hose and shipping at this rate an hour and 45 minutes of my time talking to two different chat agents who don’t respond at all additionally, the agent despite me sending numerous photos and even typing out the model number and the issue for him various times then was trying to place an order for a completely different part for a completely different model. Do they not read these chats? What are they doing? Can they just pay attention to one chat at a time?