Eclipse Education Avis 1 026

Réponse : Eclipse Education

29 mars 2026

Hi there,

Thank you for taking the time to share your feedback. We really appreciate you being open about your experience, and we will take your comments into account as part of our continuous improvement process.

We’re glad to hear that you found the trainer knowledgeable, though we’re sorry that aspects of the delivery and enrolment process felt unclear and frustrating. This is certainly not the experience we aim to provide, and we will review this internally.

In relation to the LLN requirements, these have been developed in line with the Australian Core Skills Framework (ACSF) levels applicable to the White Card course. Under the Standards for RTOs 2025, we are required to assess each student’s language, literacy, and numeracy skills prior to enrolment to ensure they can safely and effectively complete the training.

That said, we do understand your concerns and appreciate your feedback.

Thank you again for your feedback - it helps us improve our processes and delivery.

Réponse : Eclipse Education

29 mars 2026

Hey Tait, thanks heaps for yuor feedback regarding the trainer!! I will be sure to pass this onto Fred. :)

Regarding your refunds for the accidental payments - I've checked and those have already been refunded last week, they may be with bank processing (Usually takes a few days to reflect in your account)

Réponse : Eclipse Education

24 févr. 2026

Hi there,

Thank you so much for your continued support over the past six years — we really appreciate you choosing Eclipse for your CPR and First Aid training each time.

It’s wonderful to hear that you find our trainers excellent and the process stress free, and we’ll be sure to pass your kind words on to both our training and admin teams.

We look forward to welcoming you back again for your next refresher!

Kind regards,
Eclipse Education Team

Réponse : Eclipse Education

24 févr. 2026

Hi there,

Thank you for your great feedback! We’re glad you found the course informative and quick while still covering everything you needed.

We appreciate you taking the time to leave a review and hope to see you again for your next training.

Kind regards,
Eclipse Education Team

Réponse : Eclipse Education

24 févr. 2026

Hi Rowan,

Thank you for your feedback and for your comments about the trainer - we’re glad to hear you had a positive classroom experience and found the communication open and helpful.

After looking into your enrolment following your review, I wanted to clarify the timeline from our side. You attended the course on 2 February, and your class was processed within one business day. On 3 February we emailed to request the remaining enrolment details, including your USI and other required information, as your enrolment was incomplete.

Under our regulatory requirements and WorkSafe Victoria guidelines to issue a white card, we must have full enrolment details (including full name, address, date of birth, contact number, gender and USI) before we can issue a Statement of Attainment or White Card. Unfortunately, we did not receive the missing information at that time.

When you contacted us about a week later, we advised again what was required. Once the outstanding details were provided, we promptly issued your Statement of Attainment and White Card.

From an administration perspective, we processed your class within 24 hours of attendance and did everything we could to have your certification issued as soon as the mandatory information was received. That said, we do take your feedback on board and will continue working to improve our communication and processes where possible.

Kind regards,
Eclipse Education Admin Team

Réponse : Eclipse Education

24 févr. 2026

Hi there,

Thank you for your feedback! We’re so glad you enjoyed the strong focus on practical training and had plenty of opportunity to practise the key skills. Hands on learning is a big priority for us, so it’s great to hear it made a difference for you.

We appreciate you taking the time to leave a review and hope to see you again for your next course.

Kind regards,
Eclipse Education Team

Réponse : Eclipse Education

24 févr. 2026

Hi there,

Thank you for taking the time to share your feedback. I’m really sorry to hear that this was your experience, and I appreciate you bringing it to our attention. We take all feedback seriously as part of our continuous improvement process.

Rod is generally a very highly reviewed trainer and consistently receives positive feedback for his delivery and engagement, so I was genuinely surprised to read your comments. That said, your experience is absolutely valid and important.

In relation to the comments about him mentioning being tired, my understanding is that Rod often tries to acknowledge that many students are attending after work or as part of their job requirements and uses that as a way to relate to the group and lighten the mood. Similarly, when he referenced his surgery, his intention would have been to break the ice and create a more relaxed and comfortable learning environment. However, I completely understand that this approach will not resonate with everyone and may have come across as inappropriate to you, and for that I sincerely apologise.

I will be speaking with Rod directly and sharing this feedback so he can adjust his approach and ensure the focus remains appropriate and professional for all learners.

Thank you again for your honest feedback. It helps us refine our delivery and ensure a better experience for future students.

Réponse : Eclipse Education

23 févr. 2026

Hi there,

Thank you for your feedback. I’m sorry to hear that the session felt slow and frustrating for you, and I appreciate you taking the time to share your experience.

All students are required to complete a Language, Literacy and Numeracy (LLN) assessment prior to attending. While some participants may have more limited LLN skills, they still meet the required level to undertake the course. Our trainers are expected to support those learners, and we believe every student deserves the time and respect to be given a fair opportunity to complete their training.

In relation to the trainer reviewing students one by one, this is a regulatory requirement. Assessments cannot be completed or marked as a group, as we must verify each student’s competency individually to maintain the integrity of the qualification. When it appeared the trainer had “stepped away,” he would have been in breakout rooms conducting those one-on-one assessment reviews, which is also required by our regulator.

I do apologise that the trainer experienced delays with the technology. That is not the standard we aim for, and we will address this internally as part of our continuous improvement.

Regarding the finish time, our website does note that session end times can vary depending on student progress and technical factors. For construction induction training, SafeWork requires a minimum course duration of six hours, and online delivery can sometimes extend beyond the scheduled time to ensure all regulatory requirements and individual assessments are completed.

We understand that this can be inconvenient and we will continue working on improving session flow and trainer support with technology. Thank you again for your feedback.

Réponse : Eclipse Education

23 févr. 2026

Hi Melissa, Amazing feedback - I will be sure to let Rod know your feedback. Thanks for taking the time to leave this review. :)

Réponse : Eclipse Education

23 févr. 2026

Hi there Bryn,

Thank you for your feedback. I’m really sorry to hear that your experience didn’t run as smoothly as it should have.

For our First Aid virtual courses, each participant is normally issued their own First Aid pack, as the items inside (including the manikin and other practical equipment) are required to complete the hands-on assessment. From my investigation, your team had requested to share packs between groups. While we did our best to accommodate this, our standard booking and dispatch system is designed for one pack per student, so the shared arrangement did create a bit of messiness on both ends. That said, we do acknowledge that we could have managed that process more clearly, and we’re currently reviewing our procedures to better support group bookings that wish to share equipment in future.

The other factor that impacted delivery time was that we did not receive the agreement to the Terms and Conditions for the packs (which includes agreement to the return and care of the equipment) within the required timeframe from your team. We’re unable to dispatch packs until that agreement is received, and the delay in receiving those forms unfortunately pushed back shipping.

We appreciate you taking the time to raise this, as it helps us refine our processes and improve the experience for group and corporate bookings going forward. If you would like to discuss this further I’d be more than happy to discuss via phone or email.

Kind regards,
Bridget.

Réponse : Eclipse Education

23 févr. 2026

Hi there,

Thank you so much for your kind feedback! We’re really glad to hear you enjoyed your training and found the learning techniques helpful.

We put a lot of effort into making our sessions clear, practical, and engaging, so it’s great to know that came through in your experience. We appreciate you choosing to train with us and wish you all the best moving forward.

Kind regards,
Eclipse Education.

Réponse : Eclipse Education

24 févr. 2026

Thank you so much for taking the time to leave your review, we appreciate it!

Réponse : Eclipse Education

24 févr. 2026

Thank you so much for your lovely feedback!

We’re really glad the flexibility of the course worked well with your travel plans and that you had a great experience with the trainer. It’s also great to hear your certificate was issued promptly, we know how important that is.

We appreciate you taking the time to share your experience and hope to see you again for your next training 😊

Réponse : Eclipse Education

24 févr. 2026

Thank you for your great feedback!

We’re so pleased to hear you had a great experience with us. We really appreciate you taking the time to leave a review and hope to see you again for your next training 😊

Réponse : Eclipse Education

24 févr. 2026

Thank you for the lovely feedback!

We’re so glad to hear the online first aid course was easy and smooth for you. It’s great to know you’ve already recommended us to others, that really means a lot to our team. We look forward to supporting you again for your next refresher 😊

Réponse : Eclipse Education

24 févr. 2026

Thank you for your kind feedback!

We’re so pleased to hear you found the trainer thorough and friendly, and that you enjoyed being able to complete your CPR training from the comfort of your home.

We really appreciate you choosing to train with us and hope to see you again for your next renewal 😊