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At first I thought I have lost my delivery, but I emailed them, and the same day I recieved an answer where I could pick up my parcel.
Theres a lack in info, but there’s an e-mail to contact them
Promised 1st May delivery but missed. Still haven’t received my package. Amazon cs is useless.
Ordered through Amazon Nov 25. Nothing delivered. Tracking said it was running late. Emailed ECMS twice with the order number. No response. Amazon said that too long had past and couldn't issue refund. A bit more complaining got me a refund on to an Amazon gift card.
I feel like a crime has been committed somewhere.
Parcel apparantly stalled after being marked "out for delivery". I'm home. Waiting. 2 days and counting. NEVER AGAIN. Amazon stop using this carrier.
Useless service. They deliver my parcel ro wrong address. And they did not even fix it.
Marked as delivered and it just wasn't.
The property wasn't even accessible at 4AM in the morning. Who delivers at 4AM for an item requiring a signature?
No proof of delivery, website produces multiple errors.
Non delivery of my Amazon Haul parcel which just sits at Heathrow London Airport.
Amazon Customer Services tried to get delivery by priority today but have no response to their contact either.
I shall try claim a refund from them. But Amazon you need to dump this company for deliveries as they do not comply.
Il pacco ci ha messo un po' ad arrivare (13/02-04/03), ma alla fine è arrivato sano e salvo.
Assistenza disponibile e rapida
Waiting for my parcel from Amazon for nearly 2 months. They don’t bother to reply to emails, phone after choosing option is disconnecting. No updates on tracking website from 5 December. AVOID !!
ECMS were given my Amazon Haul package to ship from China to the UK. I ordered a number of Christmas gifts on the 27th November. They parcel left the courier facility on the 29th November, arriving in the UK on the 5th December, where since it has been stuck at customs. I know this isn’t an issue with the courier, but I’ve not heard anything from them regarding this, and how it’s going to be resolved. I reached out initially on the 17th December, no response. I followed up the next day, still no response. I then forwarded onto all email contacts they showcase on their website. No response also. I tried calling the various numbers, but the phone cuts out after you select an option.
Then on the 18th December, I’ve found a HR email contact based in the U.S. who I forward the email chain on to. This seems to have got through to someone, as of the 22nd December I’ve had a response, but it’s just them saying they’ve forwarded onto the relevant department to get back in touch with me. Turns out, they’re the same department I originally reached out to on the 17th. 24hrs have passed and still no resolution. Still no Christmas gifts and with it being Christmas Eve tomorrow, I don’t hold much hope in receiving the parcel in time.
I’ve relayed all this information onto Amazon who have apologised on their behalf, and have taken note of it all to add to their file of the company.
If you have a choice to use this company for shipping your goods… don’t.
We are home all the time, but they rather put all packages to the "nearest" gas station, this is not the first time. My amazon packages all the time end up everywhere just not at my home. nobody rings or bother to delivery to it to your home. Delivery drivers are lazy apparantly
Originally paid for a parcel to be shipped through ECMS. For unknown reasons, ECMS delegated the shipping to UniUni, who has since failed to deliver the parcel. At present, he parcel has been MIA, in a state of "out for delivery" for ~143 hours. Neither UniUni nor ECMS have adequately responded to inquiries regarding the location or status of the parcel.
Terrible service. Not responding to email, not answering phonecalls. Instead of contacting me to deliver my package, they decided to simply ship it back from EU to USA. Waist of money and efforts. Reason unknown, not a single delivery attempt was made.
Mi envío AXIXPPL000296799 lleva días sin actualizaciones claras y ECMS no responde a mis correos. Necesito una solución inmediata. #ServicioAlCliente #ECMS
El problema principal radica en que el paquete asociado al número de seguimiento **AXIXPPL000296799**, gestionado por la empresa de paquetería **ECMS**, lleva un retraso considerable y falta de actualizaciones claras sobre su ubicación y estado. Esto ha generado frustración y una sensación de incertidumbre debido a los siguientes puntos específicos:
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### **1. Falta de Actualizaciones Transparentes**
- El paquete fue marcado como "salió del almacén de tránsito en Londres (LHR)" el **15 de enero de 2025**, según la información de seguimiento proporcionada por ECMS.
- Desde entonces, no ha habido actualizaciones claras ni confirmación de que el paquete haya llegado a México, su destino final.
### **2. Plazo de Entrega Crítico**
- La fecha límite de entrega es el **18 de enero de 2025**. Actualmente estamos a **17 de enero**, y no hay evidencia de que el paquete esté en camino ni información sobre si fue entregado al transportista local en México.
- Esto pone en riesgo el cumplimiento del plazo de entrega, lo cual es fundamental para el cliente.
3. Falta de Respuesta por Parte de ECMS**
- Se han enviado correos electrónicos solicitando actualizaciones detalladas sobre el estado del paquete, pero la paquetería no ha proporcionado respuestas claras ni soluciones concretas.
- El cliente ha intentado múltiples formas de contacto, pero el servicio al cliente ha sido insuficiente o no ha actuado con la urgencia requerida.
4. Impacto en el Cliente**
- El retraso y la falta de comunicación han generado molestia, incertidumbre y desconfianza hacia el servicio de ECMS.
- El cliente teme que el paquete no llegue a tiempo o incluso que se pierda, lo que podría llevar a la cancelación de la compra en Amazon, afectando la experiencia del cliente con ambas empresas.
*Resumen del Problema**
La combinación de un servicio deficiente por parte de ECMS, la falta de actualizaciones y un plazo crítico de entrega genera una situación que requiere intervención urgente para evitar mayores consecuencias.
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