edel-optics.com Avis 792

I received a pair a sunglasses I ordered for a Christmas gift. They were the pair and looked great . However, when he opened and tried on they were completely crooked the arm on one side was visibly bent as if they had been stretched out leaving them to fit someone else poorly. I have tried calling several times and emailing several times as well. Could not get in touch by phone and have yet to hear by email. I would just like a replacement . Pretty disappointing as they are expensive glasses . I thought I could trust decent reviews of company now seeing the customer service is not so great.

Very fast shipping, the product is exactly the same as expected.

Buyer beware. Worst customer service experience of any online retailer. Incredibly slow shipping. Customer service takes days-weeks and multiple followup emails to respond. Waited for responses for weeks at a time. When I finally received a response, they were unable to fix the problem and instead blamed me. The link they sent me to order new lenses did not work. I informed them of this problem multiple times but they did not fix it. I eventually shipped the glasses back to Germany at my own expense, and they refused to accept it. Ended up throwing away a worthless $300 pair of glasses.

Til jer som køber produkter på Edel-Optics.

Vær opmærksom på jeres køb af forskellige briller, da jeres rettigheder om refundering og tilbage sendelser af ordre ikke kan komme jer til gode.

Det gælder briller med blåtlys, eller styrke, så er der solbriller tilbage, som det eneste du kan sende tilbage, hvilket helt sikkert også bliver noget rod!

Desuden er Hjemmesiden et bøvl, når man logger ind, og finder de ting man gerne vil købe, og skal trykke betal, kommer der ingen bekræftelse, eller besked om at en mail er på vej, det ender med at jeg har komme til og købe 3 blåstyrke glas, og 3 solbriller, jeg får snakket med en fra support, på tysk, og engelsk, de kan godt se at min intention, aldrig har været at købe så mange briller, og det hele naturligvis bliver slettet, troede jeg..... Det ene blåstyrke glas får jeg af vide at det kan sagtens blive annulleret, da de ikke bliver produceret mere, de 2 andre kan ikke, da de har bestilt dem ved optikeren, men det er den samme brille som ikke bliver produceret mere? efter timers skriveri frem og tilbage, ringer der endelig en dansker fra hamborg, og spørg om jeg ikke fatter noget af det der bliver skrevet i mailen, Sikke en flok sølvpapirs hatte, det er en ommer!

great price, great service.

AVOID THIS SCAM WEBSITE!

I ordered a pair of prescription eyeglasses. The photos on the website do not cover a major design feature of the lenses: the inside of the frames is bright blue. It is extremely noticeable in person and I hate it. When I wrote to them, their rude customer service refused to refund me as they are prescription glasses because:

-It's my fault since I didn't order the glasses first and then the lenses second. (This would not be necessary if your pictures were correct!)
-The lenses I ordered have blue light filter so the issue is probably due to that. (This is so factually wrong it's almost funny).

They continue to refuse to refund my money due to a blatant mistake with their own website photos! How is this legal? I am contacting my bank to refute the charges. Such disgusting business ethics. This should be illegal.

More than prompt, rapid delivery. Item well packaged. It was as described. Very happy with my purchase!

Purchasing Marc Jacobs sunglasses from edel-optics was nothing but the best. Service was excellent and the glasses were received in three days. I recommend edel-optics highly.

I am happy with the glasses I received, however, I had a great deal of trouble ordering. The site kept saying 'error' so until i received an email confirmation I didn't know the order had been placed and by then I had ordered from another company.
I now have 2 pairs of the same glasses.

Bought a couple of RayBan's. Original. Fast shipping.

I ordered my glasses from here with express shipping and i still never received them. I have no way of contacting them since the number on their website doesn’t even work. I even tried to email them but i never got a response. I was supposed to receive them a week ago but they never arrived. They never sent me a email about my order being shipped out. There is no way i can contact them so i am trying to write a review here hoping for a response.

Great selection and fast convenient shipping

Ordered replacement frames for my son's broken glasses. The company delivered the product to the US very quickly. I appreciate the easy-to-use website and the consistent communication updating me throughout the delivery process.

I love the glasses! The price was very reasonable and delivery was very quick.

My order didnot arrived and no one is returning my emails or contacting me for 10 days now. I request answers urgently
Regarding my order. Please email me

Fast, efficient, and accurate

I have bought several times in edel optic and the experiences have been excellent, but on this last occasion the experience has been bad since the sunglasses that I bought at the time of receiving them arrived damaged with damage to the lens and its frame. I hope to be able to solve the problem and be able to receive my product as I ordered and paid

wrong glasses sent then trying to get a returns label is impossible - order e-gb21-3230487 please arrange this or i will contact my card provider - very unfair how you can not be contacted

Wonderful buying experience. Shipping was super fast from Germany to the US. Love the sunglasses. Thank you!