Edenmoor Avis 

1 812
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Good farm and great food Brillinat quality, fresh and also very well-packaged. - Of course, becuase of multiple factors you would expect to pay a premium. However including more ways/more ofte... Voir plus

Noté 5 sur 5 étoiles

I found the service really good. I left something off my order by mistake and this was quickly rectified by them responding very promptly to an email. The chickens were just delicious and I would high... Voir plus

Noté 5 sur 5 étoiles

Edenmoor are an exceptional company and being a previous customer of Pipers Farm I wouldn’t expect anything else. Good quality, good choices and, I believe animal welfare is paramount in their b... Voir plus

Noté 3 sur 5 étoiles

The quality of the meat is always excellent but the recent delivery was not up to standard as the dough balls and two sets of meat had defrosted in the box and we opened it as soon as it arrived w... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boucherie
  2. Magasin de produits de la ferme
  3. Poissonnerie
  4. Magasin de produits surgelés
  5. Produits carnés
  6. Vendeur de viande en gros

Écrit par l'entreprise

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(1 812)

309 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I found the service really good.

I found the service really good. I left something off my order by mistake and this was quickly rectified by them responding very promptly to an email. The chickens were just delicious and I would highly recommend

13 août 2026
Avis spontané
Noté 3 sur 5 étoiles

Disappointed- some items thawed

I know the weather was hot when I received my order but the sausages were thawed ( cannot refreeze) and the lamb steaks were also thawed. Not very happy.

12 août 2026
Avis spontané
Logo de Edenmoor

Réponse de Edenmoor

Hi Eliane,

We’re sorry you were disappointed with your delivery.

Our insulated packaging is designed to keep meat within the required temperature range throughout transit, including during warmer weather. If there are any concerns with an order on arrival, please contact our Customer Service team directly so we can review the circumstances and help resolve the issue.

Best Wishes,
James

Noté 4 sur 5 étoiles

Good farm and great food

Good farm and great food

Brillinat quality, fresh and also very well-packaged.

- Of course, becuase of multiple factors you would expect to pay a premium. However including more ways/more often to get a discount (bulk puchase discunts etc.) would be welcome

- Was a shame to know that free delivery (no miniumum order value) is no longer offered for "premier tier" cutsomers. The £80 minimum order value for free postage seems a little excessive, especially for premier tier customers. Reducing the mimium value here would also be welcome

17 août 2026
Avis spontané
Noté 4 sur 5 étoiles

Quality Produce

Easy website to negotiate. Great range. Delivery on time. Tried the first produce yesterday and it was 10/10.

I would have given 4 1/2 stars if I could. Half a mark off for being a little pricey but I suppose you pay for quality.

I will be a repeat customer and would highly recommend.

16 août 2026
Avis spontané
Noté 4 sur 5 étoiles

The food and customer service team are excellent

4-5 stars for the above but as soon as I saw DPD where delivering I knew trouble was ahead
My food arrived at about quoted time and I went in my home to unbox which is 15 foot from the door not 100 miles and low and behold aside of the steaks and chicken the sausage burgers and pork were all thawed out so instead of my planned bbq on Saturday night with family I had a unplanned one on Friday eating food I hadn’t planned on eating ,and had to go back out and replace the food I had to eat makes me reluctant to buy from edenmoor again to be honest as DPD are shocking at delivering food always comes defrosted

7 août 2026
Avis spontané
Noté 5 sur 5 étoiles

first time user

This the first i have brought from an on line butcher and will use these guys again . the meat came very well packed and labelled

13 août 2026
Avis spontané
Noté 4 sur 5 étoiles

Great food

I ordered Jerk sausages, various flavoured burgers, a jar of Sauerkraut, a rump steak. All have been delicious. No bits of grizzle or bones.

The meat, on cooking, appears to double in size! I assume it's the vacuum packaging that does it.

The packaging to keep things cool is biodegradable. Put the wool and plastic on to your gardens, not in the bin. How cool is that.

7 août 2026
Avis spontané
Noté 5 sur 5 étoiles

My first order was for a full roast.

My first order from Edenmore was for a full roast including the vegetables, the Red Ruby rib roast was excellent as was the vegetables.
Perect way to celebrate birthdays for both my son(45) and myself(76), thank you.

5 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Edenmoor are an exceptional company ………

Edenmoor are an exceptional company and being a previous customer of Pipers Farm I wouldn’t expect anything else. Good quality, good choices and, I believe animal welfare is paramount in their brief. Very important to me and mine.

Well packaged and when it was late - NOT Edemoors fault it was DPD - I telephoned and was helped by an efficient and helpful lady who sorted it all out.

Can recommend - will use again. 10/10

Ps. My dogs love the pet food!!

11 août 2026
Avis spontané
Noté 3 sur 5 étoiles

The quality of the meat is always…

The quality of the meat is always excellent but the recent delivery was not up to standard as the dough balls and two sets of meat had defrosted in the box and we opened it as soon as it arrived which was disappointing. Every previous one was perfect but you do notice an issue like this as you pay for the quality.

Update Edenmoor followed up straight away and helped out. Great service

4 août 2026
Avis spontané
Logo de Edenmoor

Réponse de Edenmoor

Hi Mr Farrell,

Thank you for your feedback and for your kind comments about the quality of our meat. We’re disappointed to hear that some of the products in your recent delivery had defrosted, particularly as this is not the standard we aim to provide.

We take the care and quality of our products, as well as their delivery, very seriously. As this is the first issue you’ve experienced with your deliveries, we appreciate you bringing it to our attention and would always encourage customers to contact our Customer Service team directly so we can investigate what happened and assist where appropriate.

Best Wishes,
James

Noté 3 sur 5 étoiles

The sausage and the duck strips had…

The sausage and the duck strips had almost defrosted when they arrived!!!
I had to cook them all straight away. Sausage tasted ok duck strips still in freezer.

4 août 2026
Avis spontané
Logo de Edenmoor

Réponse de Edenmoor

Hi Janette,

Thank you for your feedback. We’re sorry to hear the sausages and duck strips arrived partially defrosted. Our products are carefully packed to maintain the correct temperature throughout delivery, so this is not the standard we expect for our customers.

As we haven’t received any contact from you regarding this order, our Customer Service team hasn’t had the opportunity to investigate what happened or provide assistance. We would always encourage customers to contact us directly if there is an issue, so we can look into it properly and put things right where appropriate.

Best Wishes,
James

Noté 5 sur 5 étoiles

The meat comes well packed ( I use the…

The meat comes well packed ( I use the wool on my garden ) the meat is always the best quality and cooks really well. I will continue to buy from them. Highly recommend. Courier could do with advising us better re delivery times

30 juillet 2026
Avis spontané
Noté 3 sur 5 étoiles

First order- we were very disappointed

We placed our first order with Edenmoor, the order was placed early in the week for delivery Friday. The order arrived on the Friday afternoon, we opened it to find the venison burgers and steak were thawed out! This is very disappointing and makes us very skeptical of ordering from Edenmoor again.

31 juillet 2026
Avis spontané
Logo de Edenmoor

Réponse de Edenmoor

Hi Paul,

We’re sorry to hear you were disappointed with your first order. Our Customer Service team has checked our records, but unfortunately we cannot find any email or contact from you regarding the condition of the venison burgers or steak.

Had we been made aware at the time, we would have been very happy to look into this for you and resolve any concerns. We’re always keen to have the opportunity to investigate and put things right when a customer experiences an issue.

Best Wishes,
James

Noté 5 sur 5 étoiles

Excellent

Have been ordering now for several months and will continue to. Exceptional quality food , from the taste to healthcare of their animals. Love that they have special discounts and packaged goods are perfectly delivered. So pleased to be able to support all the businesses on their site . 10/10

6 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Delicious food

Easy to use website. Food arrived on the day stipulated.
Like the eco friendly packaging. We have tried the burgers and the lamb steaks so far. The quality and flavour is excellent.

5 août 2026
Avis spontané
Noté 4 sur 5 étoiles

Great quality meat

Arrived promptly. Ordered free range turkey steaks as can't get them elsewhere - very tasty. Also flat iron steak, which was delicious but had a lot of sinew that needed cutting off before barbecuing (so quite a bit wasted, hence 4-star review). Chicken waiting in freezer, but have ordered them before so know it will be good!

2 août 2026
Avis spontané

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