The icemaker on the Electrolux…
The icemaker on the Electrolux fridge-freezer (Model EHE5220AA, Serial No. 81070590) has been broken for about six months.
Despite making several calls to Electrolux Indonesia over this long period, no technician came to carry out repairs.
Finally, an Electrolux technician did arrive; he replaced the water pump and said I would have ice again after 24 hours.
However, nothing happened; the icemaker remained non-functional.
A few days later, the entire fridge-freezer unit failed.
The temperature in the refrigerator rose to +24°C, while the freezer was at -5°C.
The food spoiled.
On September 7th—again, after several more calls—another Electrolux technician arrived.
He showed up with his entire family—his wife and child.
After a five-minute inspection, he stated that nothing could be done about the appliance, as they did not have the necessary spare parts.
He took away the icemaker's water pump—the one that had been installed during a previous visit by an Electrolux technician but had failed to fix the malfunctioning icemaker.
He took the water pump, but
he did not issue a refund, stating that the matter required further review.
The total cost came to 505,550 IDR.
This is not customer-friendly service.
I will not purchase any Electrolux appliances in the future.