Empress Mimi Avis 

I was excited about a full set of lingerie that caught my eye. I ordered it, and everything was great until 9 days after I ordered it. The order was inexplicably delayed, and when it finally moved (after spending at least a week in an entirely different state), it was sent to the wrong address. I have offered proof that it was not on the part of the post office or myself. Now I am out almost $300, I'm being ignored via both their customer service email AND the help chat on their website. I am going to look into getting my credit card to refund this, because what should've been just a treat has become an absolute chore.

Edit: I am letting my dispute with the credit card company go through. All of the responses I've gotten are incredibly sterile and copy/pasted, feels more like an AI chatbot than an actual human. Not to mention, all of the responses came at once, well after I reached out in the first place. Upon further investigation, I am feeling like I have dodged a bullet with this company, as there's reviews going back years about the quality versus the price and the absolutely mind-boggling delays in response from customer service.

Very impressed with custom service
I ordered an Empress set, but I was not confident with the sizing due to international variances. Jezza responded promptly with confirmation, care and warmth.
Service is just as important as the quality of the products.

I LOVE Empress Mimi - not just their gorgeous lingerie, but their stellar customer service. Jezza has assisted me several times through the years and has always been incredibly gracious and most helpful. Thank you Jezza and Empress Mimi Team! I absolutely adore your company, products and extremely courteous and helpful employees / customer service!

I had an issue with the sizing of a corset that I purchased in a set years ago. There was no option to choose the sizing of the corset, only the corresponding bra and g-string. This oversight was disappointing and led to me being unable to wear the corset, especially at that price point. I reached out to customer service with no expectations. I didn't think any would come of it; yeah every brand has "customer service reps" but would they really do anything? I figured I'd receive some dismissive, copy-paste response in return or better yet, an automated response. Still, it was a significant amount of money and if the worse that would happen was a lackluster response, I could easily write this brand off and never shop with them again. Let it be the last time I try an unknown brand and stick to the mass produced, big name brands or save up for the luxury brands. Little did I expect such a responsive and proactive associate by the name of Jezza to answer my complaint.I truly respect her patient and dedication to working with me to ensure that I was 100% satisfied with the resolution.

As someone who's worked in customer service themselves, to be on the receiving end of such incredible service, I truly see what a difference it makes. It was not just about a product, it was about womanhood. I was treated with respect and taken seriously. Their clothing builds confidence in your body and their customer service builds confidence in your communication skills and assertion. I was empowered to speak my mind over the dissatisfaction and my feelings were validated. The dedication to rectify this issue has solidified my belief that Empress Mimi is by women for women. I've encouraged my friend to shop here as well, as I'm not only satisfied with their products but their investment to make things right for the customer.

In my experience, the price point is worth the experience. If you are hesitant about sizing, I would recommend sizing up for buying individual pieces or sets. Then, you can make minor adjustments to make it fit better for yourself. Rather than items being too small and unwearable. If I'm not mistaken, their mystery subscription box comes with a size guarantee and buying individual items does not, so I would take that into consideration. When in doubt, contact customer service for the specifics before purchasing to hopefully minimize any errors. However, do feel empowered to contact them after purchasing if there are issues because they actually do care about customer satisfaction.

I'm also impressed by their rewards program and how points can be earned even before making a purchase. I do feel more likely to return and will save a bit on my next purchase when I do.

I would like to see this company grow and will keep an eye out for their success.

I purchased one of the mystery subscriptions. We liked the look and feel of the product, but were sent a different size. Mistakes do happen, so its important that we were able to get a hold of staff and process a return easily.

Great customer service experience. Had to cancel an order and Jazz handled it with ease and courtesy. Would purchase without hesitation in the future!

Never arrived. Cancelled it all. And customer service is so awful. The usps link I got is useless customer service won’t contact them. Just. Garbage.

They argued the charge back. And wrote on this trust pilot. But still didn’t respond to my email.

So just to be clear. I have no items. And I’m out several hundred dollars

Incredible customer service - particular shout-out to Jezza for all her help.

Jeeza was incredibly helpful in preventing the wrong size on two orders for gifts from being sent, and then fixing the orders for the right size. Best customer service I have received this holiday season shopping

Spoke to Jezza about missing items in an order. They quickly updated me and explained what had happened (items were in a separate package from America).
Really appreciate their kindness and explanation.

Fantastic customer service, easy to understand website, and great products. I highly recommend this brand. Shout out Jezza for helping me correct my order mistake!

I’m an active Queen Box subscriber and honestly… it’s the highlight of my every two months! I get so excited waiting for the Empress Mimi surprise. The lingerie is always stunning — beautiful pieces that hug the body perfectly, with luxurious fabrics and elegant cuts, all tailored to my own measurements.
As an S++ woman, it’s usually hard to find lingerie that truly flatters my shape, but THIS IS IT! Receiving my box is my favourite moment, and I love that I get to try colours and styles I wouldn’t normally choose myself. Everything is wonderfully customizable depending on what you’re open to exploring.
I also have to mention the exceptional customer service — lovely ladies who reply quickly and resolve any issue even faster. A special shout-out to Jezza, who offered me an outstanding customer service experience and made me fall in love with this brand even more. She was amazing!
Thank you, Empress Mimi! You’ve gained a very loyal customer. Highly recommended!

I really can’t praise this company enough. I’ve been working on my self image issues lately and these lingerie sets make me feel so confident in my body which is genuinely a new experience for me. The sets are beautiful and I love the different themes. So far each order I’ve gotten has been a perfect size, fits nicely, and the only discomfort is an occasional wedgie which is just a natural part of wearing panties.

My favorite part is that many of them have enough coverage to be used as clubbing outfits without accidentally flashing anyone for free (although nipple covers help with that too).

The help team is absolutely lovely too, I had an issue with one of my packages and the support I received was quick, efficient and empathetic which I really appreciate. Even if they can’t help you, they’ll still validate your frustrations and try their best to accommodate. Thankfully my support person was able to resolve my problem and I’m so grateful that I was able to get it sorted out.

I've used the subscription service for a number of years for my wife but she feels the quality has worsened, the fit isn't what is once was and I felt duped when signing up to what I thought was an annual subscription with a voucher code. It turns out the code lasted for one month and then it was full price thereafter, not something I experience the first couple of years I used the company. Jezza was very nice but I wont use the company again as I felt misled.

The pixie whom helped me was quick, informative and very polite-a delight!

Jezza was truly amazing throughout this experience. She was patient and kind and extremely helpful. Wonderful customer service. Give her a raise! 🥰

Excellent customer care! Beautiful craftsmanship! Highly recommend!

I appreciate the team’s quick responses to any of the questions I have had on my order. Even on the weekends they were quick the respond to me. I felt that I was kept up to date on my order if anything happened and I would definitely continue to buy from them just based on the experience I had with Jezza.

The outfits are amazing! They are great quality and make you feel so beautiful! The customer service when you have questions is top notch. Amazing company through and through!

The customer service agent was so kind and responsive, and the solution they offered was perfect. I loved my experience in resolving my issue—a rare sentence! Plus their products are just exquisite.