EMR Metal Recycling Avis 134

Same day payments have been late the last 3 times, people were rude when I asked about it, time to find a different place to take my stuff.

Fantastic customer service, nice clean yard and really helpful

I went with this score only because the gent that collected my car was polite, helpful and careful getting the car off my drive.
This is where the good experience ended.

Had to basically beg for my money, constant excuses, spoke to 5 different people in the end and waited 48 hours to get paid.

Asked for a certificate of destruction which 2 months on and still not received it.
Rang and emailed. Usual promises undelivered.

Normally do not have any issues with the Northern depots but the depot at Chard is nothing short of a shambles. Disgusting attitude from woman on the desk towards my driver. Nobody comes to work to be spoken to in such a manner, especially when you are the customer. Also, yard is littered in metal shards to which they want you to drive your vehicle over. Won't be attending this dive again.

I have been to many scrap yards in Europe and the British Isles in my long career of driving lorries,both EMR and their competitors .....
I find that EMR Boreham " stands out " a little due to the friendly atmosphere from the minute that you park on the weighbridge, the staff treat you with respect and are very helpful too.
Newmarket, East Tilbury & Gt Yarmouth, in my opinion are close behind .
Keep up the good work..........

Will

I use the Boreham one, very competitive with prices, really organised and always so helpful and friendly, that I have started using this site on a regularly basis. A special shout out to Donna as well, a credit to the company.

Good phone service and swift payment, unfortunate the same can’t be said for the practical element. In total I waited 5 weeks for my car to be collected, after multiple book ins failed to turn up. The first two scheduled collections the driver cancelled due to a fault with his truck. It was then rebooked in for two weeks later, where the driver turned up but was unable to start my car due to a faulty jump pack. My car was eventually picked up the following week but after several phone calls to rebook it did get rather frustrating. They gave me the best price though and I didn’t need the car gone urgently. The driver who collected my car was friendly and had good communication, I think it was just bad luck his jump pack failed initially, he just wasn’t the most punctual, but I get things happen. Friendly phone service and payment received an hour after collection.

Emr brentford, terrible service, so slow, and the guy in the mask has an attitude, rude, compared to emr wandsworth, soo much better serv ice, polite and helpful

Emr brentford, management needs to speak to the guy with face mask, he is not polite, also the area is untidy, and the way he throws the meyal missing my van, what the hell

What an absolute pleasure to receive such marvellous service from EVERYONE in this company.
In this day and age it is rarely experienced !
The service was quick, professional, friendly and on a level unsurpassed to any I have received lately.
AND very good price was paid immediately car had been picked up !
Wholeheartedly recommend this organisation👍🏼

I arrived at EMR Mitcham, as a newbie with some scrap metal from my bathroom refurb. The receptionist took my details from my driving licence and sent me to join the queue with the tradies. I didn’t have a clue how it worked, but the guys were really friendly and sorted and weighed it all for me. I was really happy with the price offered and the money has arrived in my bank account today. I’m a very happy customer.

Justin and the team at Great Yarmouth were extremely friendly and helpful. They explained exactly how the system worked and we were very happy with the scrap metal prices paid

I think it must vary hugely depending on the site.
EMR gloucester is great, far better prices than another local scrap yard. Plus they are friendly and helpful.
No complaints whatsoever.

I use the Glasgow south street branch frequently and all I can say is all the staff there are brilliant. Always happy to chat and have a laugh while completing business at the same time. Cheers guys great service.

Emr cross green what a complete joke of a yard
There don't have a clue what to do crap prices the yard is a mess never cleaned to afford flat rubber
Stud to be paid 20mins worst yard I ever been in won't be using emr again

West Midlands
After some thoughts, I'm here to clarify that I have nothing to say about this company, as it's bigger than me.

Emr recycling cardiff collected my car in a professional way and got paid instantly
Thanks

Not very good they have taken my car on Friday and it's now Tuesday and still not been paid

Wandsworth branch - were fantastic and very friendly. My husband and I took a load of metal bits and pieces we had accumulated over the years. We had tried to sort it ourselves, but it was fascinating to watch the skill and speed they sorted it properly. They even handed us back a piece saying it might be silver so we should check it out. The money was paid promptly the next day,

Don’t bother the date they give you is not the date they turn up and I still haven’t been paid yet. I will be ringing. the police.

Cost more than it pays.

I booked a collection when getting my quote and was called within an hour to confirm the date. Within the confirmation call I was told the car could be collected sooner, which I agreed to. I took the day off work so I could wait at home, the waiting never stopped.

I called at 2:40pm and was told that the drivers are still on their way but they have vehicles onboard but car will definitely be collected bby 4pm because thats when the yards close, I was told I would get a call back ASAP with more details. Nobody called back.

I called at 3:50pm, explained the whole thing and was told the original date was never changed, the guy who booked me in has *just* gone on holiday and nobody was ever coming on the day I was told over the phone. I then requested that they collect the next morning and I was told I'd get a call back and that never happened.

I called them at 8.30 the next morning, 30mins is plenty of time for them to make up for not calling me back. Spoke to someone new again, had to explain the whole situation again and then was told the collection was never changed and there was no chance for them to collect any earlier even though they promised it.

When speaking to the customer service people they seem nice but theres no follow through on their promises. I cancelled the booking and got a price from a local scrapyard who came and collected same day.

I'd not recommend this service to anyone, I have lost a day and a halfs wages, 1 day waiting in for them and then half a day to fix their mess by contacting someone else. They claim to make it as easy as possible but all I had was stress, then the local scrapyards who they claim are hassle are the ones that were the happiest and easiest people to deal with.

I am livid, and I wont get my time or money back and these are the two things they claim they save you. Failed on both counts. When I cancelled the booking it was "okay have a nice day"...