Taxes d'IMPORT !!!!
J'ai eu la désagréable surprise de recevoir une demande de participation aux frais d'import et de TVA, et oui, le Royaume-Uni ne fait plus partie de l'Europe. Cela représentait quasiment 50% du montant.
L'information n'est pas claire sur cette situation sur leur site. Dommage. Dernière commande sur un site anglais.
Réponse de Epic Bleed Solutions
Hi Chevalier,
I’m very sorry that the import costs associated with your order came as a surprise. Since the UK left the EU import VAT is now due on the import of goods into European countries from the UK. These charges are imposed by the tax authorities in your country and are nothing to do with Epic Bleed Solutions.
This information is visible on our website as part of the information displayed inside the ‘Delivery’ tab just beneath the product description and on the ‘Delivery Information’ page which can be accessed from the main navigation menu or from the product page itself. It reads:
“You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country or the local delivery service for importing consumer goods.”
The 50% figure that you have quoted will not all be VAT. It will include an administration fee as applied by the courier or postal company delivering your items for handling the matter on behalf of the tax authorities in France.
It’s disappointing to receive this negative review for factors outside of our control and after we had already offered the above explanation via email.
It seems our only crime in this instance is being based in the United Kingdom. We will try harder in future.