Eplusbatteries Avis 

I purchased replacement battery for my V6 Dyson cleaner. The battery would only work for one to two seconds max. I offered to send the battery back and they offered a replacement, great. The same thing applied, the battery didn’t work. I then offered to send both batteries back and was offered a £20 refund for a £40 purchase. After lots of to-ing and fro-ing I had to seek help through PayPal who managed to get me a full refund. Would not recommend buying from this company.

I bought four supposedly 6Ah Makita compatible batteries. 1 won't charge at all and 3 have incredibly short work times between charges. I estimate they have less than 1Ah of capacity based on comparisons with other genuine Makita batteries.

This is a dreadful company that should be avoided at all times . I bought two 18v batteries for my Makita tools , and after just two months one completely cut out and would not charge . Eplus Batteries demanded videos as proof of the faulty battery . Once I managed to supply that they finally agreed to send a new one ... it took them two and a half weeks to send the replacement !!. All communication to me was written in poor english and reflected their poor customer service . AVOID THIS COMPANY .... YOU HAVE BEEN WARNED .

Tried to order something this morning. Smelt a rat when it wouldn't take payment despite putting the details in several times.

THEN checked the reviews.

Considered we had a lucky escape.

Moral of the story, if it's that cheap it is cheap for a reason and not normally a good one.

Bought two 18v 9.0ah batteries for my Makita tools, the batteries worked well for just over a month, then wouldn't take any charge, these are poor quality.

Bought 4 batteries for makita, 3 of which are dead and wont charge, and one battery lasts for two minutes before its flat, absolute waste of time and money, id give no stars if possible seeing as they make it as hard as possible for you to return this faulty junk.

If you had asked me a year ago this review would have been positive as have bought Vannon 'Makita' 18V batteries from them before and whilst they were never quite as good as the genuine product, for the price they were still value for money and worth it.

Then recently I bought two '6ah' batteries which was a big mistake as not only do they weigh less than the 4ah Vannon previously bought, but in comparison to two genuine Makita 6ah batteries just nowhere in comparison. Suspect that they were just re-labelled 3ah (or worse).

When buying 'copy' batteries you do so knowing what you get is not directly equivalent, but the 'cost2benefit' analysis still works out, NOT in this instance. So I will not be buying from them again.

Did try to contact them via email but no response.

Please don’t use this company.
Ordered a replacement battery for a Dyson cleaner early June and finally arrived a few weeks later. Fitted it to my Dyson and it worked for about one second burst before stopping altogether. Contacted them by email that day to request a refund,first asked for photographs to show it wasn’t damaged. Then sent them a video of the battery failing in seconds. Promised a full refund and returned the item to their wharehouse in Worcester using signed for Royal Mail. Nothing heard from company so I’ve escalated the matter with PayPal and still waiting for a refund plus return postage.
Please use a different company who values customer service.

As below - they did not deliver.

This is the second email from them, originally they said it would be resolved in 3 days and replied again now after I've written again over a week later. From the other reviews, I will ask for a refund immediately and contact my bank in 3 days for a refund if they don't reply. Disappointing.

Begin forwarded message:

From: info
Date: 16 July 2022 at 03:58:34 BST
To: James Miller
Subject: Re: E31060


Dear customer

Thank you for your patience and consideration.

We are trying to solve the problem, 10 parcels of our company shipped out on 23th June were delayed, we are investigating this matter.

and if the parcel missed we will refund you or ship you a new， please wait.

Eplusbatteries

Utter dogmuck. Eventually came and after 2 charges they have both failed to work.
Chancers this mob.

Avoid at all costs.

Spend that little bit more and get proper ones.
Lesson learnt.

I told them the model number of my IRobot Roomba, but I gather they sent me the nearest number to it, which has damaged my Roomba. Unless I hear different I shall not be returning these useless batteries for which I paid £46. I don't hold my breath that I will receive a refund either for the batteries or for the postage.

So the battery took about 10 minutes to charge on a genuine makita charger which was suprising! the battery also ran out of juice after about 3 minutes use! It said 5ah and I'm assuming they meant 0.5 AH !! very light so guessing there were hardly any cells in there. Then when using it with a circular saw it decided to start smoking so I took it off and threw it as far away as possible!! Don't buy they are useless!!

Absolute junk. I bought 4 18v 5ah Makita fitting batteries and all have failed within 4 months.
My genuine Makita 2ah lasts longer than one of their 5ah!
Buy genuine.

Just DON'T. Absolutely awful. Charger didn't work, took weeks to get it returned and still waiting for s refund. Apparently the bad reviews are from their competitors. I, foolishly, was a customer, they are terrible!

Poor quality...
Bad experience.

Absolute rubbish do not waste your money on them bought 4 makita 18 volt battery 3 have failed company do not acknowledge emails and replace them.

Just to advise that all 6 of my 18v 5amp and 9amp batteries from this firm have failed and sending the boot back and do not want a refund and definitely not a replacement . Last one only yesterday. 5amp LXT type not Makita and not happy as let me down again on a job.

They do not have balancer circuits and one cell goes the whole pack fails. The cells maybe ok but the design and cheap attraction of buying these has cost us so Makita only from now on.

Be warned.

Anthony

I have read previous reviews but I had a very good experience with customer service.
A small part on my Dyson V6 battery was damaged, possibly in transit as there was a hole in the box. They replied to my email the next morning. I sent photographs as requested. I had a reply the next day informing me they would send a replacement. I received the replacement the following week.
I was very pleased with the service.

Horrendous products... Batteries lasted 1 or two chargers before they wouldn't charge anymore. Battery chargers also went faulty after a few charges. Tried to get a refund but no reply from company! Stay well clear !!

Batteries were bad. stated 6ah but lasted 5 minutes. Had to jump through hoops to get a refund. When the refund did come, they had taken £7 off and wont reply to questions regarding why.
Crooks.