Ernest Jones - Manchester Avis 

Hello me and my partner bought a Boss watch from Ernest Jones in Trafford centre, We managed to get a price match which they accepted. we wanted to get it engraved but we was running out of time on our day so we managed to go back to the store the following Friday to get the watch engraved. We had a lovely lady Donna who looked after us on these two occasions, we wanted on the back of the watch to say, Happy 80th Dad, Steve & Mandy x
But we got back Happy Birthday Dad Love Steve & Mandy, our only disappointment was the 80th was missing, even though it wasn't what we asked for, we found out the machine wasn't working properly, the man who did the engraving said he will find a space for the 80th so we waited and was given a drink in the store which was lovely but when the watch was ready the 80th was faint and right up the top so I asked why is the fonts darker than the 80th and the man said it was the laser that's why it was like that, I think the man noticed we wasn't sure on what we thought about the back of the watch and he said he wouldn't charge us, although it was free due to the mistake we would of preferred to pay £35 and had Happy 80th Dad, Steve & Mandy done the correct way, we are a bit upset about the mistake as it is a special gift for my partners father Birthday in September. We only wished we was given an alternative even if they changed the watch to a new one or got the back removed so we could get the correct engraving. We are still a fan of Ernest jones and sometimes these things happen but we wished the matter was resolved better.
Watch Receipt number A00045 or T03-129715
Date purchased 12/08/23
Date we visit store 18/08/23 came to collect after 4pm.

I attended Ernest Jones Trafford Centre, Manchester today and was blown away by the service from Elaine and Charley during my visit.
Both of the ladies gave outstanding customer service.
They are welcoming, knowledgeable, patient and willing to answer any and all questions. Their professionalism is a credit to them both. ( I wish all people in the sales and service industry were half as good as them). Nothing was too much trouble and they made me feel a valued customer. Elaine actually remembered my name from 3 years previous when I was in the store. Outstanding.
The store is light and bright and comfortable with a lovely selection of goods. I definitely recommend a visit. However whilst I’m sure all the staff are proficient seek out Elaine or Charley and be treated to customer service at its absolute best.

ABSOLUTE TERRIBLE CUSTOMER SEEVIE.
I’ve not only had 1 manufacturing ring but 2 in the space of 7 months.
Last months I went back again due to my claw breaking off my ring to find this was a manufacturing problem as there is porus. Was offered an exchange so I purchased another ring but it was on offer but I was refused to pay the price it was selling for and had to pay the full price! Been fobbed off by the customer service so I’m not taking matters to court and trading standards. I’ve also contacted Neil the CEO of the company!!! PLEASE PLEASE AVOID THIS COMPANY

Five star treatment at ernest jones trafford centre yesterday and today all staff 😀

I took my engagement ring into the Trafford center store after the stone fell out after only having the ring for 18months. I was told that it was accidental damage and would need to pay the repair.
This is the 2nd ring I have had from Ernest Jones which has been 'accidentally damage'. After taking my first ring to a independent jeweller it was discoved the ring was porous and beyond repair. The manager of the store came over and I have never experienced such disgusting customer services in my life. I was belittled and intimidated. He was extremely argumentative and considering these where infact engagement rings at no point was there any compassion. In his words just have bad luck with rings. After questioning the 12 month warranty I was again met with aggression. I was told to send it to their workshop who had already said my first ring was just accidental damage. Not only did he stand up throughout the whole conversation making me feel very intimidated this was all done in front of my young son.

Thank you so much Ernest Jones Team Trafford ❤️ You managed to wonderfully rebuild a whole family heirloom diamond ring in record time for daughter's wedding.
What a fantastic quality job and despite having to rebuild the whole ring, it now looks amazing! Thanks so much to all the team and a special mention for the wonderful and talented Elaine x

Thanks a million
Aysha and Adam
Words aren't enough to express what I want to thank you for
The quality of your diamonds are the best among what I've met
BUT YOUR PERSONALITY AND PROFESSIONALITY IS THE MOST BEST OF ALL
THANKS EARNEST JONES FOR THE QUALITY I ENJOYED AMONG YOUR DIAMONDS AND THE TALENTED HELPFUL AYSHA AND ADAM
THE WHOLE TEAM IS V MUCH DEDICATED TO SATUSFY THE CUSTOMERS
A BIG APPLAUD

I purchased a wedding band and 2 weeks in it started scratching like it’s plastic. I went to the shop and they said “that what gold is”. After showing them several other gold items of mine looking nothing like their product they just kept repeating it like I am stupid and I didn’t understand the first time. The quality of their product is very poor and their customer service is not helpful at all. When you spend so much money for a ring, one would expect good quality and fair customer treatment. I received non and I hope others find this useful and consider other retailers. The bigger you get the worse your product becomes

We ordered an item off the website and when we opened it the colour wasn’t right the gold had a strange tinge to it. Took it back to a store as advised through online chat. We decided to take it to the Trafford Centre shop and the assistant there (unfortunately I didn’t get her name) was so helpful. She swapped the item without any issue and was very apologetic for the issues we had. Thank you 😊
It wasn’t ideal that the item was imperfect when it arrived but as it was resolved so efficiently happy to give 5 stars

I visited the EJ shop today in St Ann’s Manchester, what a delight to be welcomed by the team and as usual Sarah, Fredrico and the team always makes us feel welcome, valued and special.
We like visiting the store as the service and rapport with the team is amazing.

Thank you EJ team Manchester.

I purchased a ring from their Trafford Centre store, the size being out of stock so I paid to have it couriered for collection. When I arrived at the store yesterday the manager said I needed an appointment, which was news to me. In any event they send the wrong size so still no ring. My point is, if it has become an appointment only shop then it should plainly say so outside and stop embarrassing customers when they arrive.

Went in to look at watches and found a lovely Olivia Burton bee pattern one. Staff member who helped my boyfriend and I (can't remember her name) was so lovely and helpful. Very happy with my shopping experience.

Great service, used this store multiple times and always been happy

Always happy to help you as much as they can! Never rush you out the shop and they always make you feel welcome! Also they are always happy to clean my engagement ring whenever I am near the store which I love! Thank you 💛

Visited Ernest Jones recently and was looked after by a lovely gentlemen who was extremely knowledgeable on their Le Vian range and showed me several rings and could not do enough for me. He was friendly, polite did not pressurise to buy and was fantastic even when I went away to 'think about it'. I did return and purchased a beautiful Diamond and Ruby ring and dealt with the same gentlemen who was fantastic throughout. Brilliant experience and will definitely go back again.

Excellent service. Purchased 2 items. Good value for money. Staff very helpful, knowledgeable and really good appreciation of customer needs. Delivery of ring on time and easy to make an appointment to pick up item. Good range of products.

I wanted some creole style earings the assistant was very pleasant and helpful.

Took our bracelet in because it was faulty ,sent it away without hesitation can't fault the sevice

Helpful knowledgeable staff, good prices.

Very good service, very friendly.