Essentials Pharmacy and Aesthetic clinic Avis 104

I ordered Mounjaro from this online pharmacy. The package arrived in less than 24 hours, which was really impressive. The packaging was careful and secure, and the product was well protected. Everything went smoothly, from payment to delivery.
I highly recommend this service for its reliability and speed.

Absolutely poor service. Placed an order on the 19th May, still not received a single notification that it has even been shipped. It’s been over two weeks now. I’ve contacted their customer services several times and no response.

Please refund me my money, my Order is #1341.

And improve your service or stop doing business.

The products are exactly what I ordered and so I am happy. My experience was a little unusual in that I was caught up in a scam by Evri postal services.
I reached out to Essentials by email, who replied very quickly confirming that they only used Royal Mail and not Evri. Essentials provided a tracking link in order that I could safely monitor the arrival of my goods and continued in email communication until the goods arrived. So nice to have a human to communicate with. I would use their services again.

Products look faulty

Excellent customer service from Nancy.
She was very helpful by email and by phone on confirming the product I wanted.
Product then arrived in post very quickly.
Will definitely shop here again.

I ordered some shower gel and the delivery was 2 days later which was great!

I love this little pharmacy, lots of natural products available. Check it out and also their website. Nice staff too.

Website was easy to navigate and found exactly what I wanted. One of the products turned out to be out of stock and I received an e-mail offering me an alternative or a refund for the missing product. I replied and my refund was processed straight away and the rest of my order dispatched. Excellent customer service. Would highly recommend shopping with Essentials.

very competitive prices and excellent service

Amazing customer service!

I had a little issue with an online order however the team dealt with it very professionally

I love this little pharmacy which I rely on a lot for immune system products and dermalogica, and pharmacy.
Lots of nice natural products and remedies sold her.
Also good online offers.
Staff are lovely and helpful too!

Reliable service. Fast delivery. Everything you want when ordering online.

Fast / authentic / warm hearted customer service/ will buy product from here more

Well priced Dermalogica products and prompt despatch. I have bought from Essentials London for years.

There are great offers on the best skincare brands. I always order my skincare products from Essentials, and they send them to me on time and without any issues. Would recommend.

Always receive first class service. Kept updated on progress of orders.

UPDATE 17/1/23
I received my order! All correct 😊. I redirected it to be delivered to my local post office, rather than run the risk of a failed delivery to my own address.

Would I use this company again? Probably not! I did save a few pounds using this company….but I think I would rather buy on the High Street, next time, unless they can improve their order processing..The lack of any "order confirmation" email is just RUBBISH!

ORIGINAL REVIEW
I ordered online, 27/12/22 - approx £35 worth of goods; Very worryingly, I did not receive the promised email with order confirmation/tracking details. Payment was made via PayPal, and processed 30/12/22.

I emailed the company 31/12/22, with my concerns re the lack of any order confirmation/tracking details. They responded 5/1/23, apologising, and letting me know that they had been closed 16/12/22 to 3/1/23 for the holidays; They told me they aimed to get my order dispatched in the week commencing 9/1/23.

Since ordering, I have read a lot of recent negative reviews (Google and TrustPilot), most of which have had no response from the business; A very questionable way to run a reputable business.

Some reviewers have suggested that this business is a scam operation; I am perhaps being naive here, but I am preferring to think that it is just a business with A LOT of scope for improvement.

Delivery timescale is quoted at 3 - 7 working days, according to the company website; When I had heard nothing by yesterday afternoon (8 working days) I emailed them, advising that if I didn't receive either my goods, or a refund, by close of play today 13/1/13, I would pursue the matter through the PayPal dispute resolution service, Trading Standards, and the Pharmaceutical Registration body.

At around 11am this morning I rang the business .....But didn't press the number for "online sales" (where you'll just hear a voicemail asking you to send them an email), but pressed the number for "general enquiries" instead; This took me through to the Pharmacy part of the business; A real life human, called Marion, answered!!! She seemed nice, and professional; She was very apologetic, stating that there HAD indeed been problems at their end....but confirming that my order had now been dispatched; Apparently, dispatch confirmations are not being sent at the moment (IT issues), so she offered to send a manual confirmation and tracking details; This she duly did, and I now have a Royal Mail tracking number for delivery of the 6 products I ordered; This delivery is expected to be made by 3pm on Saturday.

I will update here, to confirm if I have received the order....and am inclined to contact the company to suggest that they respond (with apologies/explanation/reassurance) to all their negative reviews (TrustPilot and Google), and get something out to their customers, or onto their website, to be honest about any operational difficulties/delays they are having.

The staff were so lovely and helpful. When I couldn’t get antibiotics anywhere, they had them! A very stressful day eventually ended with some good news!! Would recommend to everyone!