Went to order my new Motability car and was made to feel like a second. LA citizen. I had an appointment at 3 pm was told run in late but wouldn’t be long at 3.30 was told just going to show custo... Voir plus
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Lisez les avis des autres
Booking price given was wrong, checking price was nearly double, rude staff, poor communication, during service broke the vehicle likely due to heavy handed rushed work and they didn’t admit until as... Voir plus
I took my b max in for diagnosis,was informed that the car needed new fuel pipes,spill pipes and injector seals etc. my own mechanic didnt agree but spent a day removing and refitting all these parts... Voir plus
I recently purchased a new van from Essex Auto Group at Rayleigh & felt the need to post a quick review about the process or more importantly the salesman Kade. He was by far the best salesman I have... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Essex Auto Group specialise in new Ford cars, Ford commercial vehicles, Mazda, Fiat, and Kia vehicles in addition to used cars and vans. We have a number of franchised dealers who stock a wide range of vehicles to suit all your motoring needs. With over 1,000 vehicles always in stock, brilliant business solutions, state-of-the-art facilities and full aftersales support, at Essex Auto Group we’re proud of our long-established reputation for integrity, first-class customer service and competitive pricing.
Coordonnées de contact
Dunton Ford Link, SS15 6GB, Basildon
- 01268 522744
- enquiries@essexautogroup.com
- www.essexautogroup.com
2,3
Bas
1 k avis
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excellent service while the purchase…
excellent service while the purchase was going through, great aftercare as well checked if all was ok once car received.
11 juillet 2018
Avis spontané
Eventually got the car I wanted
Eventually got the car I wanted. But there is an issue with the KEY for the car which hasn't been solved yet, and I haven't had any contact as promised for over three
weeks!!!!!!
I was not given any details to contact customer services. I was told the matter was being handled by them
10 juillet 2018
Avis spontané
Réponse de Essex Auto Group
Good afternoon. We are very concerned that we have not met your expectations. We showed the key to Fiat themselves and they told us you should contact the manufacturer's own customer services department, which is what we then advised to you. Fiat's area manager is currently with us, so we are also seeking advice from Fiat directly to see if any more can be done to help you. Should you want to contact us first, here are our contact details: https://www.essexautogroup.com/fiat/contact-us/fiat-southend/
Salesman Andrew Lane was excellent and…
Salesman Andrew Lane was excellent and everything was as expected. One slight moan, on the boot door are instructions on where to find the emergency triangle only for it not to be there, when I checked Fords don't supply one, over £22,000 for the car and no safety triangle, shame on you Fords!
9 juillet 2018
Avis spontané
Fantastic service from Sarah who put…
Fantastic service from Sarah who put together a deal in one day for a vehicle I had been trying to buy from someone else for six weeks.
Fast energetic and very polite I could not have asked for better service I know who I am calling next time I want to change my vehicle.
4 juillet 2018
Avis spontané
We always go to the same sales person
We always go to the same sales person, Kim, at Essex Auto Group. She is always very helpful and knowledgeable when we are deciding what car to choose. We always recommend her to our friends and family
1 juillet 2018
Avis spontané
Kuga
I have been a Ford car fan since a very young girl and I'm now 65. You always get excellent service from Fords and I will certainly go back again and again.
1 juillet 2018
Avis spontané
Excellent service again
Excellent service again, can't fault Steve, great salesman.
1 juillet 2018
Avis spontané
Very helpful salesman
Very helpful salesman, Jason, who made it all so easy.
1 juillet 2018
Avis spontané
The help and service I had from my…
The help and service I had from my sales person was excellent
30 juin 2018
Avis spontané
Excellent Service
Great service, salesman very helpful and friendly not in the least pushy. Car and finance all sorted smoothly. Would recommend
30 juin 2018
Avis spontané
Very friendly and helpful sales staff.
30 juin 2018
Avis spontané
Gary was fantastic and really helpful
Gary was fantastic and really helpful. Never pushy, always on hand to help.
Car is more than we thought and is fantastic.
30 juin 2018
Avis spontané
Stop contacting me this is the 10th time
30 juin 2018
Avis spontané
Réponse de Essex Auto Group
Good afternoon. Apologies if you feel you have received more than the expected number of messages from us. We have unsubscribed you from most of our marketing messages and the Trustpilot invitation is automatically generated after your purchase and should not bother you again. The only messages you should now receive are those pertaining to your Smart Reward Card and important service/MOT and any safety/recall information. If you wish to change your notifications regarding those, please follow the instructions in those emails.
Great information and service
Great information and service. Kept me updated regarding my new vehicle delivery date etc
30 juin 2018
Avis spontané
Great service
30 juin 2018
Avis spontané
Can not fault the customer service from…
Can not fault the customer service from the team at Ford, Kent Elms and very happy with my new Ecosport. Have been dealing with them for many years now and think this is the best customer service I have had thus far.
28 juin 2018
Avis spontané
Great staff pleasure to do business…
Great staff pleasure to do business with.
24 juin 2018
Avis spontané
Excellent services
24 juin 2018
Avis spontané
Would of rated higher but due to admin…
Would of rated higher but due to admin error at dealership lost out in part refund of road tax.
23 juin 2018
Avis spontané
Réponse de Essex Auto Group
Thank you very much for your valued and honest feedback. We wish you many miles of enjoyment and hope to see you again in future so that we can provide better service for you next time.
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